Companies use VoIP for cost reduction. What is VoIP? Why is it preferred?
Learn about how Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) works, and their benefits for your company.
Find out how Session Initiation Protocol (SIP) works, its limitations, and what technologies it can be used with.
Find out what features your call center software should have in order to increase customer experience and sales volume.
There are lots of call center software providers with different prices. Here’s the 5 important features you should pay attention to when purchasing a call center software.
Hesitating to move your on-premise call center or switchboard to cloud? Check these 6 benefits that will help you decide.
With the Infoset text-to-speech engine, you will now be able to synthesize human speech in 13 languages and use it in your call center.
There are various advantages that the omnichannel strategy provides to customers and companies, let’s examine them together.
If you don’t know what a cloud call center is, you’re not even in the game. Find out everything about cloud call centers and top reasons why your business needs one.
Are you looking for the best techniques to boost the customer experience of your cloud call center? Here are 3 effective ways to improve call center customer experience that will help you retain customers, boost sales, and increase revenue.