No hardware. No downloads. No maintenance. Start using our scalable cloud call center system in minutes.
3000+ companies trust Infoset
ALL-IN-ONE CLOUD CALL CENTER
You name it, we have it.
Best-in-class inbound routing engine and on-call capabilities for agents to transfer calls, call pools, call recording, advanced IVR, CTI, ACD, TTS, and more. We've got it all.
“With the Infoset Cloud Call Center, we are able to provide all of our customers with fast, uninterrupted support without maintenance and upgrade costs.”
Vincent Ledauphin - Manager, Espacéo
“With the Infoset Cloud Call Center, we are able to provide all of our customers with fast, uninterrupted support without maintenance and upgrade costs.”
Vincent Ledauphin - Manager, Espacéo
TEXT-TO-SPEECH
Integrated multi-language text-to-speech
Convert text into spoken words for your IVRs and auto-dialers automatically. Provide order status and account information, appointment details, service requests, customer service survey questions, and more.
REAL-TIME DASHBOARD
Track everything in real-time
Queue statuses, operator statuses, ongoing calls, service rates, and more. Keep track of everything on a live dashboard.
ADVANCED AND DYNAMIC REPORTS
Measure your success and make data-driven decisions
Check both overviews and in-depth reports to track your progress. Filter, sort, group your data and view every metric for individuals and your team as a whole to make the best decisions.
OMNICHANNEL CUSTOMER SUPPORT
Manage all your support channels
Not just calls; manage your support tickets, emails, chat conversations and more from a single dashboard. Solve issues faster and delight your customers. Track every point in the customer journey, and improve it with meaningful reports.
“Infoset is one of the key forces behind the dramatic increase in our company's service levels.”
İlke Düzyol - Deputy General Manager, İzgaz ENGIE
“Infoset is one of the key forces behind the dramatic increase in our company's service levels.”
İlke Düzyol - Deputy General Manager, İzgaz ENGIE
Antoine Tétart
Startup Manager - Laval Mayenne Technopole
“I recommend Infoset for its ease of use, intelligent automations and clear reporting.“
Matthieu Garnier
Manager - L'Orange Bleue
“Infoset has allowed us to significantly improve our sales process. Thanks to Infoset, we can track calls, e-mails and chats from a single platform and make omnichannel optimizations.“
Vincent Ledauphin
Manager - Espacéo
“With the Infoset Cloud Call Center, we are able to provide all of our customers with fast, uninterrupted support without maintenance and upgrade costs.“
Suat Akdumanlar
General Manager
“We are using Infoset for all of our support operations. We receive our calls without loss and can reach our customers instantly. We wish to continue and expand our cooperation with Infoset.“
Try Infoset today
Start growing your business and keeping your team in the know with our free starter package. No credit card required.
