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Basic Features
Users
1
1
10
1
Agents
-
1
3
-
Contacts
Unlimited
Unlimited
Unlimited
Unlimited
Companies
Unlimited
Unlimited
Unlimited
Unlimited
Cloud call center
-
Live chat
Email integration
Automations
-
-
Outbound campaigns
-
-
Templates
User authorization
Mobile apps
Cloud Call Center
Agents
-
1
3
-
Concurrent calls
-
4
12
20
IVR
-
Call queues
-
Call logs
-
Live dashboard
-
Call Recording
-
Text-to-speech
-
Smart Live Chat
Chat widgets
1
1
5
5
Chat history report
Chat message history
3 months
3 months
12 months
Unlimited
Business hours
Smart campaigns
-
-
Chatbot
-
-
Detailed chat reports
-
-
Chat file sharing
Infoset logo remove
-
-
-
Customer Support
Tickets
Unlimited
Unlimited
Unlimited
Unlimited
Email integration
Mail accounts
1
1
3
3
Help center
Cloud call center
-
Live chat
Chatbot
-
-
Sales Management
Sales pipelines
Deals
Unlimited
Unlimited
Unlimited
Unlimited
Email integration
Mail accounts
1
1
3
3
Cloud call center
-
Live chat
Chatbot
-
-
Frequently Asked Questions
How much does Infoset cost?
You can try any Infoset plan absolutely free for 14 days (no credit card required). After that, you'll need to pay a monthly (or yearly, if you choose a yearly plan) subscription fee based on the number of users in your team. For more information, please contact us via live chat. If you want to learn more about our enterprise plan, please contact us at [email protected].
Which plan is right for me?
Our most popular plan is the PRO HUB plan that allows you to manage all your support and sales channels (call, e-mail, live chat, chatbot, social media). If you're not going to make or receive calls and if you don't need advanced features like automations and chatbots, you can choose the cheaper CRM package. If you only want to manage your cloud call center via Infoset, you can choose the CALL CENTER package. You can upgrade or downgrade at any time.
How can I manage my billing and payment settings?
You can access and change your billing information from Account Information > Subscription.
Is this for big organizations or small teams?
Both of them! We built a very flexible system so you can use Infoset in teams of all sizes. We have huge enterprises using it organization-wide as their main cloud call center, customer support, and sales management system. We also have one and two-people teams using just our cloud call center or sales pipelines.
Can I change my plan?
You can upgrade, downgrade, or cancel your plan at any time you want.
Do you offer plans to non-profits, NGOs and educational institutions?
Yes, we do 🙂 Just contact us via our chat widget and let's see what we can do.
Try Infoset today
Start growing your business and keeping your team in the know with our free starter package. No credit card required.