IVR: Interactive Voice Response

Forward incoming calls to the right place

Quickly categorize calls and automatically route them to the right place with IVR menus.
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IVR | Infoset

More features from Infoset

Call recording
Send your frequent replies to your visitors with one click by creating saved replies
Business hours
Set your team's working hours as you wish. Update your business hours to reflect seasonal changes and local holidays.
Call queueing
Let inbound callers remain in queue until an agent is available to talk.
Parallel calls
Put your call on hold and start a separate call at the same time.
Call routing
Infoset’s call routing feature allows you to plan the most efficient path to rewarding discussions. With a modern business phone service, you may set up advanced call routing for your company.
Forward callers to voicemail when you're away, listen to the messages later on.
Call conferencing
Talk to several people at the same time with Infoset's powerful conferencing feature.
Call redirect
You can direct your incoming calls to an external mobile or landline number of your choice.
International numbers
You can provide all of your international customers with fast, uninterrupted support without maintenance and upgrade costs.
CSAT and NPS surveys
Get continuous feedback from your customers, improve customer experience, increase your sales with CSAT (Customer Satisfaction) and NPS surveys.


Measure your success and make data-driven decisions

Check both overviews and in-depth reports to track your progress. Filter, sort, group your data and view every metric for individuals and your team as a whole to make the best decisions.

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