Customer Support Software

OMNICHANNEL CUSTOMER SUPPORT

Manage all your support channels

Don't waste your time jumping between applications, just focus on customer success. We have everything you need - built-in call center, ticket system, live chat, email and more.

“Infoset is one of the key forces behind the dramatic increase in our company's service levels.”

İlke Düzyol - Deputy General Manager, İzgaz ENGIE

“Infoset is one of the key forces behind the dramatic increase in our company's service levels.”

İlke Düzyol - Deputy General Manager, İzgaz ENGIE

Infoset Omnichannel Customer Support, Helpdesk

LIVE CHAT + CHATBOTS

Engage your website visitors

Completely customize your live chat widget and easily embed it in any website or mobile app. Turn your visitors into leads and customers into happy users. Collect feedback or support requests with chatbots and forms even when you're offline.

live chat

Chatbot

Help center articles

Provide self-service support with a help center

Deliver help content to customers with a completely customized knowledge base. Create engaging articles by adding images, videos, and interactive guides. Integrated with our chat widget, scale your support by letting customers find answers by themselves.

Help center articles, help desk, knowledge base

ALL-IN-ONE CLOUD CALL CENTER

Build a cloud call center in minutes

Best-in-class inbound routing engine and on-call capabilities for agents to transfer calls, call pools, call recording, advanced IVR, CTI, ACD, TTS, and more. We've got it all.

REAL-TIME DASHBOARD

Stay on top of everything

Not just support tickets; manage your emails, chat conversations, deals and more from a single dashboard. Track every point in the customer journey, and improve it with meaningful reports.

Antoine Tétart

Startup Manager - Laval Mayenne Technopole

“I recommend Infoset for its ease of use, intelligent automations and clear reporting.“

Matthieu Garnier

Manager - L'Orange Bleue

“Infoset has allowed us to significantly improve our sales process. Thanks to Infoset, we can track calls, e-mails and chats from a single platform and make omnichannel optimizations.“

Vincent Ledauphin

Manager - Espacéo

“With the Infoset Cloud Call Center, we are able to provide all of our customers with fast, uninterrupted support without maintenance and upgrade costs.“

Suat Akdumanlar

General Manager

“We are using Infoset for all of our support operations. We receive our calls without loss and can reach our customers instantly. We wish to continue and expand our cooperation with Infoset.“

Feature-rich omnichannel customer support