Customer Service What is IVR? How Does It Affect Customer Representatives? May 10, 2022 5 Mins ReadThis blog post will talk about the IVR, its working principle, and its effects on customer representatives.Read more
Cloud Call Center What are IVR and CTI? | How Do These Technologies Benefit Your Company? April 6, 2021 5 Mins ReadLearn about how Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) works, and their benefits for your company.Read more