In this article, we talked about the factors that businesses should pay attention to in the after-sales support process.
In this article, we talked about metrics that can be used to measure the performance of call center representatives working from home.
In this article, we discussed the elements to be considered in social media management.
Learn about help desk software and its impact on help desk productivity.
There are lots of call center software providers with different prices. Here’s the 5 important features you should pay attention to when purchasing a call center software.
Hesitating to move your on-premise call center or switchboard to cloud? Check these 6 benefits that will help you decide.
If you don’t know what a cloud call center is, you’re not even in the game. Find out everything about cloud call centers and top reasons why your business needs one.
Are you looking for the best techniques to boost the customer experience of your cloud call center? Here are 3 effective ways to improve call center customer experience that will help you retain customers, boost sales, and increase revenue.