How should you create an SLA, a kind of service contract? Here are tips for a successful SLA policy.
Communication with your customer is so important. But do you know the three basic communication strategies you can use to move forward in a healthy communication process?
The first encounter is so important in human communication. So, what should be done to impress customers when meeting them?
Some of the factors that increase customer satisfaction are receiving frequent feedback from buyers, offering support for problems that arise, and personalization. In this article, we will examine the importance of personalization in customer satisfaction.
Does IVR have disadvantages as well as benefits? This article will discuss IVR’s advantages and disadvantages.
This article will tell the importance of listening skills in customer service and ways to improve them.
This update to Infoset enables you to streamline your customer service with automated workflows and have an in-depth look into your data.
This article will discuss strategies that will increase the customer experience.
This article will tell how the customer service team should use body language.
This article will tell the tricks of sales teams to create a natural communication language with customers.