Apr 15, 2021 
7 minsDesigning a Custom Chatbot
You want to design a chatbot without coding, but you don't know how? Here are the 7 key steps while designing your custom chatbot.
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Apr 15, 2021 7 mins
Apr 8, 2021 4 minsVoIP: What is it? | Why is it preferred?
Companies use VoIP for cost reduction. What is VoIP? Why is it preferred?
Apr 6, 2021 5 minsWhat are IVR and CTI? | How Do These Technologies Benefit Your Company?
Learn about how Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) works, and their benefits for your company.
Apr 1, 2021 4 minsWhat is SIP? | How Does SIP Work?
Find out how Session Initiation Protocol (SIP) works, its limitations, and what technologies it can be used with.
Mar 25, 2021 3 minsWhat is help desk software?
Learn about help desk software and its impact on help desk productivity.
Mar 23, 2021 3 minsWhat Are Chatbots and Why Chatbots Are The Future of E-Commerce?
Learn about chatbots and their importance in the competitive e-commerce industry.
Mar 17, 2021 4 mins8 Must-have Features For Call Center Softwares
Find out what features your call center software should have in order to increase customer experience and sales volume.
Mar 11, 2021 5 minsThe Importance of Technology in Sales and Marketing
Learn about the importance of sales and marketing management and the place of technology in sales and marketing.
Feb 19, 2021 1 minsInfoset joins QNBEYOND and Laval Mayenne Technopole
We joined the 3rd term of the QNBEYOND Acceleration Program. In the same week, we joined Laval Mayenne Technopole in France.
Jan 25, 2021 6 mins8 Key Benefits of Chatbots for Companies and Users
Chatbots have become an indispensable tool of companies with our rapidly digitalizing life. Here's 8 important benefits of chatbots for your company and customers.
Jan 19, 2021 4 mins5 Features You Should Check When Choosing Call Center Software
There are lots of call center software providers with different prices. Here's the 5 important features you should pay attention to when purchasing a call center software.
Jan 16, 2021 5 minsThe 10 Biggest Mistakes in Chatbot Marketing
A chatbot is an invaluable tool when used correctly, but an incorrect configuration can do more harm than good. We have compiled the 10 most common and important mistakes for you.
Jan 8, 2021 5 minsHow Chatbots Work? Chatbot Architectures Overview
Find out how chatbots work and which type of chatbots are right for your business.
Dec 22, 2020 5 mins6 Benefits of Cloud Call Centers
Hesitating to move your on-premise call center or switchboard to cloud? Check these 6 benefits that will help you decide.
Dec 16, 2020 8 minsWhat is a Live Chat Software? How Does It Help Your Business?
Using a live chat system is the easiest way to provide instant support to your customers and increase your customer satisfaction and sales.
Nov 5, 2020 1 minsSynthesize human speech in 13 languages
With the Infoset text-to-speech engine, you will now be able to synthesize human speech in 13 languages and use it in your call center.
Oct 21, 2020 3 mins5 Benefits of Omnichannel Contact Centers
There are various advantages that the omnichannel strategy provides to customers and companies, let's examine them together.
Oct 13, 2020 3 minsAnnouncing New Features: Mobile SDKs, Automations, Templates and More
We're happy to announce a big update to Infoset with awesome new features that enable you to provide awesome customer support across your mobile channels and speed up your processes.
Aug 30, 2020 3 minsBenefits of Live Support Channels to Customer Service
Find out why live support channels, which have been heavily preferred by many companies, are so popular.
Aug 27, 2020 3 minsCustomer Support with Chatbots
You can automate your customer support processes and reduce the burden on your support teams through chatbots.
Aug 18, 2020 5 minsAll New Infoset: Announcing New Features to Grow Your Business Even Faster
Today, we're announcing Infoset's biggest ever launch with great new features designed to take your customer support to the next level and boost your sales.
Feb 24, 2020 1 minsInfoset Closes Seed Round with 2.2M$ Valuation
2020 is off to a great start. We've just closed our seed investment round where we received funding and great support from a France-based investor.
Nov 9, 2019 3 minsWhat is Cloud Call Center and Why Your Business Needs It Desperately?
If you don't know what a cloud call center is, you're not even in the game. Find out everything about cloud call centers and top reasons why your business needs one.
Oct 27, 2019 3 mins3 Sales Management Techniques You Shouldn't Ignore
Are you struggling with sales management? Do you find it hard to meet sales targets? These 3 techniques will help you manage your sales process effectively.
Oct 21, 2019 6 mins3 Ways to Improve Call Center Customer Experience
Are you looking for the best techniques to boost the customer experience of your cloud call center? Here are 3 effective ways to improve call center customer experience that will help you retain customers, boost sales, and increase revenue.