Jun 10, 2021 2 mins

Grow your business with WhatsApp Business

Your customers and leads choose the easiest way for themselves when communicating with you. Find out how your team can use your WhatsApp Business account at the same time.

May 20, 2021 4 mins

What is SaaS? | Advantages of using SaaS for your company

Check our article on SaaS, which you can use to reduce your company's costs and increase customer satisfaction.

Apr 15, 2021 7 mins

Designing a Custom Chatbot

You want to design a chatbot without coding, but you don't know how? Here are the 7 key steps while designing your custom chatbot.

Apr 8, 2021 4 mins

VoIP: What is it? | Why is it preferred?

Companies use VoIP for cost reduction. What is VoIP? Why is it preferred?

Apr 6, 2021 5 mins

What are IVR and CTI? | How Do These Technologies Benefit Your Company?

Learn about how Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) works, and their benefits for your company.

Apr 1, 2021 4 mins

What is SIP? | How Does SIP Work?

Find out how Session Initiation Protocol (SIP) works, its limitations, and what technologies it can be used with.

Mar 25, 2021 3 mins

What is help desk software?

Learn about help desk software and its impact on help desk productivity.

Mar 23, 2021 3 mins

What Are Chatbots and Why Chatbots Are The Future of E-Commerce?

Learn about chatbots and their importance in the competitive e-commerce industry.

Mar 17, 2021 4 mins

8 Must-have Features For Call Center Softwares

Find out what features your call center software should have in order to increase customer experience and sales volume.

Mar 11, 2021 5 mins

The Importance of Technology in Sales and Marketing

Learn about the importance of sales and marketing management and the place of technology in sales and marketing.

Feb 19, 2021 1 mins

Infoset joins QNBEYOND and Laval Mayenne Technopole

We joined the 3rd term of the QNBEYOND Acceleration Program. In the same week, we joined Laval Mayenne Technopole in France.

Jan 25, 2021 6 mins

8 Key Benefits of Chatbots for Companies and Users

Chatbots have become an indispensable tool of companies with our rapidly digitalizing life. Here's 8 important benefits of chatbots for your company and customers.

Jan 19, 2021 4 mins

5 Features You Should Check When Choosing Call Center Software

There are lots of call center software providers with different prices. Here's the 5 important features you should pay attention to when purchasing a call center software.

Jan 16, 2021 5 mins

The 10 Biggest Mistakes in Chatbot Marketing

A chatbot is an invaluable tool when used correctly, but an incorrect configuration can do more harm than good. We have compiled the 10 most common and important mistakes for you.

Jan 8, 2021 5 mins

How Chatbots Work? Chatbot Architectures Overview

Find out how chatbots work and which type of chatbots are right for your business.

Dec 22, 2020 5 mins

6 Benefits of Cloud Call Centers

Hesitating to move your on-premise call center or switchboard to cloud? Check these 6 benefits that will help you decide.

Dec 16, 2020 8 mins

What is a Live Chat Software? How Does It Help Your Business?

Using a live chat system is the easiest way to provide instant support to your customers and increase your customer satisfaction and sales.

Nov 5, 2020 1 mins

Synthesize human speech in 13 languages

With the Infoset text-to-speech engine, you will now be able to synthesize human speech in 13 languages and use it in your call center.

Oct 21, 2020 3 mins

5 Benefits of Omnichannel Contact Centers

There are various advantages that the omnichannel strategy provides to customers and companies, let's examine them together.

Oct 13, 2020 3 mins

Announcing New Features: Mobile SDKs, Automations, Templates and More

We're happy to announce a big update to Infoset with awesome new features that enable you to provide awesome customer support across your mobile channels and speed up your processes.

Aug 30, 2020 3 mins

Benefits of Live Support Channels to Customer Service

Find out why live support channels, which have been heavily preferred by many companies, are so popular.

Aug 27, 2020 3 mins

Customer Support with Chatbots

You can automate your customer support processes and reduce the burden on your support teams through chatbots.

Aug 18, 2020 5 mins

Tout nouveau sur Infoset : L'annonce de nouvelles fonctionnalités pour développer votre entreprise encore plus rapidement

Aujourd'hui, nous vous annonçons le plus grand lancement jamais réalisé par Infoset avec de nouvelles fonctionnalités conçues pour faire passer votre support client au niveau supérieur et stimuler vos ventes.

Feb 24, 2020 1 mins

Infoset Closes Seed Round with 2.2M$ Valuation

2020 is off to a great start. We've just closed our seed investment round where we received funding and great support from a France-based investor.

Nov 9, 2019 3 mins

What is Cloud Call Center and Why Your Business Needs It Desperately?

If you don't know what a cloud call center is, you're not even in the game. Find out everything about cloud call centers and top reasons why your business needs one.

Oct 27, 2019 3 mins

3 Sales Management Techniques You Shouldn't Ignore

Are you struggling with sales management? Do you find it hard to meet sales targets? These 3 techniques will help you manage your sales process effectively.

Oct 21, 2019 6 mins

3 Ways to Improve Call Center Customer Experience

Are you looking for the best techniques to boost the customer experience of your cloud call center? Here are 3 effective ways to improve call center customer experience that will help you retain customers, boost sales, and increase revenue.

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