Chatbots are software applications that use artificial intelligence (AI) and machine learning to automatically answer questions and create natural conversation experiences. Chatbots use the Q&A mechanisms you set up or your existing knowledge base articles and FAQs to help solve your customers’ problems. They can recognize and answer multiple forms of the same question, give multiple answers to a question, and do all of these in real time, instantly. So, what are the benefits of chatbots? Let’s have a look at it.
Provide Instant Customer Support
Long queue times scare customers. One of the biggest customer disappointments is the lack of immediate response from brands. Chatbot systems are the best solution for real-time sales and support. Bots are extremely important to speed up your ticket resolution and deal closing times, increase the customer experience and reduce frustration.
24/7 availability
We mentioned that the time long queue times is a huge disappointment for your customers. 43% of consumers expect 24/7 cutomer service from online retailers, and 36% of them expects your customer service to be available 12 hours a day / 7 days a week, for example from 8 am to 8 pm.
When it comes to retaining customers, quick responses and problem resolution at first contact are big factors. This is one of the top reasons why chatbots are used around the clock to provide superior customer service. Customer support bots always provide instant answers, even when the support team is not available. Customers’ ability to use chatbots at any time and find solutions to their problems increases the satisfaction and loyalty to your brand.
Reduce Your Customer Support Cost with Bots
If you ask how businesses can optimize their costs without sacrificing customer service quality, the answer is chatbots. One of the noteworthy benefits of chatbots is saving operational costs. It is very important today to take advantage of chatbots to speed up your support and sales processes.
You can manage multiple conversations at the same time using chatbots. You can resolve many support tickets before they reach your team and automatically turn your visitors into leads. This is the perfect solution for dealing with increasing customer demands while keeping costs reasonable. Investing in artificial intelligence for customer support helps businesses optimize costs and deliver a great customer experience.
Collect Customer Feedback and Information
Customer feedback is vital to all businesses. However, as we all know, getting your customers to fill out feedback forms or take surveys is difficult. With chatbot systems you can improve your feedback processes by creating a natural conversation experience, and learn how satisfied your customers are with your products and services by collecting more feedback.
With Infoset, you can create your live support system and chatbot system in minutes without any coding, and integrate it into your web pages or applications. You can instantly start turning your visitors into potential customers and your customers into happy users. You can also collect feedback and support requests via chat forms and chatbots even when you’re offline.
If you want to manage all your support and sales channels such as live support, chatbot, e-mail, call center from a single platform, contact us and start trying Infoset today.
