We live in a time when technology and science surround lives from all sides. In such a situation, it would make no sense to ignore technology and turn its back on it. On the contrary, we must give a chance to the conveniences of technology. Whatsapp Business is just one of the conveniences that technology provides to businesses. So, what is Whatsapp Business and how is it used? Let’s examine it together.
What Is Whatsapp Business?
Whatsapp Business is a technology system that makes it easier for businesses to communicate with customers. With the software, messages are automated, and communication with customers is fast and uninterrupted. When designing the application, all businesses, small and large, were considered. For this reason, Whatsapp Business is an application that both customers and businesses can download for free.
How to Use Whatsapp Business?
Taking advantage of the conveniences provided by Whatsapp Business to businesses is quite simple. The first thing you must do is download the application. Then register with the application with your business phone number and create a profile by specifying your business name. After following these steps, all that remains is to contact customers.
What Are the Features of Whatsapp Business?
Many features distinguish Whatsapp Business from other applications. Multi-account support, automatic replies, and statistics are just a few of them. Now let’s explain these features a bit:
1) Multiple Account Support Feature
One of the most popular features of Whatsapp Business is the multi-account support feature. With application’s this feature, you can access both your business account and your account from the same device. In addition, with this feature, you can set up a business account on multiple devices, so you can communicate with customers more easily.
2) Auto-Response Feature
With the help of Whatsapp Business’s auto-reply feature, you can respond to customers in the fastest way even outside of working hours. With the automatic messages and notifications that Whatsapp sends to customers, it’s possible to take the company to the next level in terms of communication.
3) Statistics Retrieval Feature
Another useful point of Whatsapp Business is the stats retrieval feature. With this feature, the application collects sent, read, and forwarded messages in one place and allows you to access this data easily. Making new communication and marketing strategies by evaluating statistics at the end of the day is a good way to improve business.
Why Should Businesses Use Whatsapp Business?
Whatsapp Business is an app designed to strengthen businesses’ communication with customers. The application has already become the main communication tool of most companies. Being easily accessible via mobile phone and having millions of users are the most popular features of Whatsapp Business. The app also supports businesses with features like automatic message creation, grouping customers, and creating customizable profiles.
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