Interactive Voice Response Archives - Infoset

Tag

Interactive Voice Response

Browsing

Customer Service

Pros and Cons: IVR

January 25, 2023 3 Mins Read

Does IVR have disadvantages as well as benefits? This article will discuss IVR’s advantages and disadvantages.

Customer Service

What is IVR? How Does It Affect Customer Representatives?

May 10, 2022 5 Mins Read

This blog post will talk about the IVR, its working principle, and its effects on customer representatives.

Cloud Call Center

What are IVR and CTI? | How Do These Technologies Benefit Your Company?

April 6, 2021 5 Mins Read

Learn about how Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) works, and their benefits for your company.

Try Infoset today

Start growing your business and keeping your team in the know with our free starter package. No credit card required.