In this article we will talk about success criteria of call centers and different ways to increase success rates.
In this article, we will talk about the ticketing systems, their advantages, and how they can be used.
Companies use VoIP for cost reduction. What is VoIP? Why is it preferred?
Learn about how Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) works, and their benefits for your company.
Find out how Session Initiation Protocol (SIP) works, its limitations, and what technologies it can be used with.
If you don’t know what a cloud call center is, you’re not even in the game. Find out everything about cloud call centers and top reasons why your business needs one.