WhatsApp Business is a free-to-download application for desktop and mobile devices, created for small businesses, that provides tools to turn messages into a dynamic structure and provide sequential and fast replies. Considering all the benefits that WhatsApp Business has to offer, being able to use it on multiple devices is one of the most requested features by users.

Why Should Businesses Use WhatsApp Business?

WhatsApp was founded in 2009 and 5 years later bought by Facebook for 19 billion dollars. WhatsApp has reached more than 2 billion monthly active users as of 2021. The reasons behind this success are ease of use, clear interface, multimedia message sharing and ad-free. It has many advantages for businesses as it has functions specially designed for both small and large businesses.

Using WhatsApp Business on Multiple Devices

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The free WhatsApp Business app unfortunately has similar limitations to the WhatsApp Messenger app when it comes to multi-use. You can access the same account from WhatsApp Web and the mobile app at the same time, but you cannot use WhatsApp Business with multiple users without API support.

Especially for small businesses, using the free WhatsApp Business application will be sufficient. However, if you are a growing or already a medium sized business, WhatsApp Business alone will not be enough. To be able to use WhatsApp Business on two or more devices, you will need the WhatsApp Business API.

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APIs are basically a set of functions and procedures that pass information between different applications. Also, there is no user screen. This means that you need an upper design layer so you can easily sort, interpret, and understand sent and received information. Given the number of items involved (segmenting customers, processing queries, managing orders, automating responses, tracking metrics, etc.), all of this can be quite time consuming.

WhatsApp Business Multi-User Support

Therefore, the fastest and easiest solution for WhatsApp Business multi-user support would be to use a platform such as Infoset that provides omnichannel customer and sales support. Infoset allows you to manage all your support channels (email, phone, live support, WhatsApp, social media) from a single platform. With Infoset, you can create pre-recorded answers to your customers' frequently asked questions and speed up your support process, turn incoming messages into tickets and sales opportunities, and manage your entire support and sales operation from a single platform.

Infoset's integration with WhatsApp Business API opens up a new field of communication possibilities. Multiple customer support team members can use the same WhatsApp Business account via Infoset using computers or mobile devices at the same time. Try Infoset free for 14 days. to grow your business and maximize customer satisfaction by using all the channels in customer and sales support.