We've been hard at work for the past months adding best-in-class support and sales features to Infoset and making the existing features as easy as possible to use. Finally, this week, we released our biggest ever product update. This update gives our customers the power and flexibility to deeply integrate their customer support and sales processes, increase efficiency, and effortlessly scale their support and sales.

Fresh new look

We redesigned and rebuilt the whole dashboard using newer technologies. We made sure the interface is natural, colors are pleasing to the eye, and everything feels just right.

New infoset dashboard

Chatbots: Automate support and lead generation

We introduce a big new feature with this update: chatbots. You can now create chatbots for support or sales and connect them to your Infoset chat widgets.

Infoset chatbot

But, why chatbots? Because:

You can create chatbots without writing a single line of code using our easy-to-use flow editor and deploy to your website/application in minutes. You can also specify when your chatbot will be active, e.g. always active, active out of business hours.

Create chatbots without coding

New chat features

We introduced a lot of new chat features with this update, including:

Send saved replies
Send saved replies
Share your articles via chat
Share your articles via chat
Share help center articles - agent
Shared article example
Share help center articles - visitor
What the visitor sees
Share rich media, eg. Youtube videos
Share rich media, eg. Youtube videos

Better, easier sales management

We made our deal and ticket management pages more detailed and easier-to-use. We added new detail pages that gives you all the information available and helps you close deals faster / resolve support tickets quicker.

You can use the Kanban view to manage your deals/tickets on a compact Kanban board, or the old-school table view to see your data on a table.

Manage your deals with the drag & drop interface
See everything on the detail page
See everything on the detail page

Email ticketing, ticket deduplication, and more

Now you can connect your email accounts to Infoset and automatically convert incoming emails to support tickets. You can also reply to those emails directly within the Infoset dashboard.

Reply to support emails

What happens when the same contact reaches you via live chat, or calls you, or sends another email for the same request? You can merge all of those tickets and see all of the activities (i.e. chats, calls, emails) on the resulting single ticket.

Custom Data Fields

Now you can create your own data fields for contacts, companies, deals, tickets and more, and personalize your CRM data as you want.

New reports

We know how bad it is to look at boring reports, so we made sure Infoset reports are not that boring. We redesigned all of our reports and made them pleasing to the eye. We also added a lot of new reports and made the existing reports a lot more detailed.

Infoset new reports design

Better developer API

We changed our interface from top to bottom., but we also changed some things that you don't see. We rebuilt our API with a new REST architecture. Our API is now more scalable, better structured, and a lot faster.

It's still under active development so there are no official docs yet. We will soon make it public and publish our developer docs, but if you don't want to wait, you can send an email to dev@infoset.app and gain access to our Beta API.


As Infoset, we offer a solution that combines and deeply integrates all support and sales channels without sacrificing ease of use. Stop switching between applications all day and trying to integrate data from tens of support/sales products - start using Infoset today and streamline your customer support, get more leads, make your teams more efficient.