Infoset is a leading cloud call center, omnichannel sales, marketing, and support platform. It's a powerful, all-in-one platform where you and your team can manage your sales, marketing, and support needs.

What solutions does Infoset offer?

  • Cloud Call Center

    • Infoset began as a cloud call center software company many years ago, and expanded its business to provide a unified sales, marketing, and support solution to its customers.
    • Infoset Cloud Call Center has a best-in-class inbound routing engine and on-call capabilities for agents to transfer calls, infinite and flexible call pools, call recording, advanced IVR, CTI, ACD, TTS, and more. It really has everything you need and will possibly need in the future.
    • It's as powerful as the systems others pay millions of dollars for, but it comes with a fraction of the cost and complexity. It's a super flexible and easy-to-use system that you can set up and start using in 15 minutes.
  • Sales Management

    • Drag-and-drop sales pipelines: ✅

    • Tracking everything about your customers/leads within a single page: ✅

    • Task assignments, reminders, notes: ✅

    • Advanced reporting: ✅

    • Import/export data easily: ✅

    • Automatic lead capturing by live chat and smart triggers: ✅

    • Open API for 3rd-party integrations: ✅

    • Easy-to-use interface your team will love: ✅

      Why do you still pay thousands of dollars for Salesforce? 🙂

  • Customer Support

    • Manage all your support channels (email, phone, chat and more) from a single dashboard.
    • Get in touch with your customers with web chat.
    • Set up a help center like this one (integrated into web chat) and easily help your customers.
    • Track every point in the customer journey, and improve it with meaningful reports.
  • Live Chat

    • Completely customize your chat widget and easily embed it in any website.
    • Chat with your website visitors in real-time for marketing, sales and customer support.
    • Track your customers and know who you are talking to.
    • Reduce your support requests with integrated help center in the chat widget.
    • Set up automated triggers and convert visitors into customers.

Who uses Infoset?

All kinds of teams, but especially:

  • Call center teams who want to use a flexible, powerful, easy-to-use cloud call center software without any hardware requirements.
  • Sales teams who want to manage all of their sales processes easily from a single platform.
  • Support teams who need to unify their support channels and provide better support with live chat and integrated help center.
  • Customer success teams that want a simple CRM that provides live user data and personalized communication.
  • Marketing teams who want to send targeted messages to the right users at the right time.

Why should I choose Infoset?

  • Unified solution: Instead of using a mix of disconnected point solutions, you can use Infoset which brings everything you need together in one simple, integrated platform.
  • Easy-to-use: There's practically no learning curve. You don't need to watch endless how-to videos or do meetings with customer success teams. We know that real customer success is providing a simple solution that you can just pick up and use with minimal onboarding steps.
  • Flexible and powerful: All Infoset products are built by a team of industry experts with years of experience, and they all scale with your needs. We made sure that it covers your needs now and will cover them tomorrow.
  • Value for money: Using the right tools is critical for your business, but that doesn't mean you need to give all your money to them. Infoset makes top-quality software affordable for everyone.
  • Enterprise-level customer support for all: As a customer support software provider, our own customer support is one of our top priorities. We won't charge you thousands of dollars for premium support plans. We're ready to help you 24/7 with all of our support channels, whether you're an enterprise customer or not.

Go ahead and give Infoset a try - it's completely free. If you'd like to know more, send us a message in live chat 👍