{"id":975,"date":"2021-12-23T19:00:00","date_gmt":"2021-12-23T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=975"},"modified":"2021-12-16T13:27:08","modified_gmt":"2021-12-16T10:27:08","slug":"2022-beklenen-musteri-hizmetleri-trendi","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/2022-beklenen-musteri-hizmetleri-trendi\/","title":{"rendered":"2022 Y\u0131l\u0131nda Beklenen 4 M\u00fc\u015fteri Hizmetleri Trendi"},"content":{"rendered":"\n<p>M\u00fc\u015fteri memnuniyetini yakalamak ve ba\u015far\u0131l\u0131 olmak isteyen \u015firketler i\u00e7in m\u00fc\u015fteri hizmetleri trendlerini yak\u0131ndan takip etmek ve bunlara dahil olmak olduk\u00e7a \u00f6nemlidir. Peki, 2022 y\u0131l\u0131nda hangi m\u00fc\u015fteri hizmetleri trendleri takip edilmelidir? <\/p>\n\n\n\n<h3><strong>1) M\u00fc\u015fteri Hizmetlerinde Dijitalle\u015fme ve Otomasyon<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-1024x683.jpg\" alt=\"m\u00fc\u015fteri hizmet trendi\" class=\"wp-image-967\" width=\"581\" height=\"387\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-1536x1025.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trend-370x245@2x.jpg 740w\" sizes=\"(max-width: 581px) 100vw, 581px\" \/><\/figure><\/div>\n\n\n\n<p>Forrester\u2019\u0131n <a href=\"https:\/\/www.forrester.com\/report\/document\/RES176483?objectid=RES176483\" target=\"_blank\" rel=\"noreferrer noopener\">ara\u015ft\u0131rmalar\u0131na<\/a> g\u00f6re pandemi ba\u015flang\u0131c\u0131nda ilk kez online al\u0131\u015fveri\u015f ger\u00e7ekle\u015ftiren <strong>t\u00fcketicilerin<\/strong> <strong>%60\u2019l\u0131k kesimi<\/strong>, \u00f6n\u00fcm\u00fczdeki sene de pandemide kazand\u0131klar\u0131 bu dijital al\u0131\u015fkanl\u0131klar\u0131 s\u00fcrd\u00fcrmeye devam edecek. Ayn\u0131 t\u00fcketicilerin olduk\u00e7a y\u00fcksek noktaya ula\u015fm\u0131\u015f dijitalle\u015fme beklentileri nedeniyle \u00f6n\u00fcm\u00fczdeki sene, \u015firketlerin pandemi kaynakl\u0131 m\u00fc\u015fteri hizmeti aksakl\u0131klar\u0131n\u0131 tolere etmeyece\u011fi g\u00f6r\u00fcl\u00fcyor. Bu nedenle, \u015firketlerin \u00f6n\u00fcm\u00fczdeki sene m\u00fc\u015fteri hizmetlerinde son h\u0131zla dijitalle\u015fmeye devam etmesi bekleniyor.<\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 merkezleri gibi m\u00fc\u015fterilere verilen hizmetin kalitesinde b\u00fcy\u00fck rol oynayan yerlerin otomatize edilmesi, 2022 y\u0131l\u0131nda beklenen di\u011fer m\u00fc\u015fteri hizmetleri trendleri aras\u0131nda. M\u00fc\u015fterilerin hizmet alabilmek i\u00e7in uzun s\u00fcre boyunca \u00e7a\u011fr\u0131 s\u0131ras\u0131nda beklemelerinin ve departmandan departmana aktar\u0131larak s\u00fcrecin karma\u015f\u0131kla\u015ft\u0131r\u0131lmas\u0131n\u0131n engellenecek. Bunun i\u00e7in geli\u015fen AI uygulamalar\u0131 s\u0131kl\u0131kla kullan\u0131lacak. M\u00fc\u015fteri hizmetleri chat botlar\u0131na entegre edilen \u201cDo\u011fal Dil \u0130\u015fleme (NLP)\u201d programlar\u0131 kullan\u0131lacak uygulamalara \u00f6rnek verilebilir.\u00a0<\/p>\n\n\n\n<h3><strong>2) Ki\u015fiselle\u015ftirme<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-1024x682.jpg\" alt=\"m\u00fc\u015fteri hizmetleri trendi\" class=\"wp-image-970\" width=\"608\" height=\"404\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-1024x682.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-2022-trends-370x245@2x.jpg 740w\" sizes=\"(max-width: 608px) 100vw, 608px\" \/><\/figure><\/div>\n\n\n\n<p>Her zaman m\u00fc\u015fteri hizmetlerinin \u00f6nemli bir par\u00e7as\u0131 olan ki\u015fiselle\u015ftirme, \u00f6n\u00fcm\u00fczdeki y\u0131l da \u00f6nemini art\u0131rarak m\u00fc\u015fteri hizmetlerinde g\u00fc\u00e7l\u00fc bir trend olacak. \u015eirketlerin ki\u015fiselle\u015ftirilmi\u015f mail ba\u015fl\u0131klar\u0131yla ba\u015flayan bu ki\u015fiselle\u015ftirme yolculu\u011fu kulland\u0131klar\u0131 teknolojiler sayesinde&nbsp; m\u00fc\u015fterilerini daha yak\u0131ndan tan\u0131malar\u0131 ile farkl\u0131 bir boyut kazanacak. Etkili m\u00fc\u015fteri hizmetleri ile sat\u0131\u015flar\u0131n\u0131 da art\u0131rmay\u0131 hedefleyen \u015firketler \u201c<strong>mikro-anlar<\/strong>\u201d i\u00e7in en do\u011fru harekete ge\u00e7me zaman\u0131n\u0131 takip ederek \u00e7al\u0131\u015fmalar yap\u0131yor olacak.<\/p>\n\n\n\n<h3><strong>3) Cihaz Destekli Mobilite&nbsp;<\/strong><\/h3>\n\n\n\n<p>Bir ara\u015ft\u0131rma ve dan\u0131\u015fmanl\u0131k \u015firketi olan Forrester\u2019\u0131n ABD\u2019de yapt\u0131\u011f\u0131 <a href=\"https:\/\/www.forrester.com\/report\/document\/RES176483?objectid=RES176483\" target=\"_blank\" rel=\"noreferrer noopener\">ara\u015ft\u0131rmalara<\/a> g\u00f6re; <strong>t\u00fcketicilerin %50\u2019si, <\/strong>pandeminin tam anlam\u0131yla kontrol alt\u0131na al\u0131namamas\u0131 sebebiyle \u00f6n\u00fcm\u00fczdeki sene de bo\u015f vakitlerini evde ge\u00e7irmeyi planl\u0131yor. Buna ra\u011fmen bu m\u00fc\u015fterilerin en \u00e7ok ihtiya\u00e7 duydu\u011fu \u00f6zelliklerden baz\u0131lar\u0131 \u00e7e\u015fitlilik ve mobilite. <\/p>\n\n\n\n<p>Kullan\u0131c\u0131lar yeni y\u0131lda m\u00fc\u015fteri hizmetlerine farkl\u0131 cihazlardan \u00e7e\u015fitli kanallar arac\u0131l\u0131\u011f\u0131 ile yararlanabilmeyi bekliyor. Dolay\u0131s\u0131yla, \u015firketler i\u00e7in yeni y\u0131ldaki m\u00fc\u015fteri hizmetleri trendlerinde omni-channel sistemler ve cihaz destekleri ile kullan\u0131c\u0131ya hareket \u00f6zg\u00fcrl\u00fc\u011f\u00fc ve esneklik sa\u011flayacak y\u00f6ntemler yer al\u0131yor.<\/p>\n\n\n\n<h3><strong>4) M\u00fc\u015fteri Deneyimi Konusunda Rekabet\u00a0<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--1024x683.jpg\" alt=\"m\u00fc\u015fteri hizmetleri trendi\" class=\"wp-image-969\" width=\"680\" height=\"453\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--1024x683@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/12\/customer-service-trend-2022--370x245@2x.jpg 740w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure><\/div>\n\n\n\n<p>2022 y\u0131l\u0131nda g\u00fcndemde olmas\u0131 beklenen bir di\u011fer trend ise m\u00fc\u015fteri deneyiminde rekabet. Rakip firmalar\u0131n \u00fcr\u00fcn fiyatlar\u0131yla yar\u0131\u015fman\u0131n geride kalmas\u0131yla daha iyi bir m\u00fc\u015fteri deneyimi dolay\u0131s\u0131yla da m\u00fc\u015fterilere daha iyi bir hizmet sunabilmek \u015firketlerin \u00f6ncelikli rekabet maddeleri haline gelecek. <\/p>\n\n\n\n<p>Ara\u015ft\u0131rmalara g\u00f6re tek bir k\u00f6t\u00fc etkile\u015fim dahi m\u00fc\u015fterilerin marka ile ileti\u015fimini kesmesi i\u00e7in yeterli bir neden. \u015eirketlerin de bu t\u00fcr m\u00fc\u015fteri kay\u0131plar\u0131n\u0131 \u00f6nlemek, m\u00fc\u015fteri hizmetlerinde rakiplerinin \u00f6n\u00fcne ge\u00e7ebilmek i\u00e7in \u00f6n\u00fcm\u00fczdeki y\u0131l m\u00fc\u015fteri deneyimini geli\u015ftirecek teknolojilere yat\u0131r\u0131m yapmalar\u0131 bekleniyor.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Hizmetlerinde Son Trendlerin Adresi: Infoset<\/strong><\/h2>\n\n\n\n<p>S\u00fcrekli de\u011fi\u015fen m\u00fc\u015fteri trendlerinin takibi ve bu trendlere adaptasyon, \u015firketler i\u00e7in kimi zaman zorlay\u0131c\u0131 olabilir. Infoset ile bu zorlay\u0131c\u0131 s\u00fcreci otomatize ederek zamandan ve maliyetten tasarruf sa\u011flayabilirsiniz. Omni-channel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset&#8217;i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda sizlere 2022 y\u0131l\u0131nda beklenen m\u00fc\u015fteri hizmetleri trendlerinden bahsedece\u011fiz.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":968,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[507,483,858,884],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2022 Y\u0131l\u0131nda Beklenen 4 M\u00fc\u015fteri Hizmetleri Trendi - Infoset<\/title>\n<meta name=\"description\" content=\"2022 y\u0131l\u0131nda beklenen m\u00fc\u015fteri hizmetleri trendleri neler? 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