{"id":95,"date":"2021-02-11T00:00:00","date_gmt":"2021-02-10T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=95"},"modified":"2021-09-23T17:19:59","modified_gmt":"2021-09-23T14:19:59","slug":"pourquoi-choisir-le-crm-infoset","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/fr\/pourquoi-choisir-le-crm-infoset\/","title":{"rendered":"Pourquoi choisir le CRM Infoset pour votre entreprise ?"},"content":{"rendered":"

Comme je vous l\u2019ai dit dans mon article pr\u00e9c\u00e9dent<\/a>, un logiciel de gestion de la relation client est indispensable pour toute entreprise.<\/p>\n

Pourquoi notre outil ? Je vous cite dans cet article les 5 premi\u00e8res raisons qui vous vont aider \u00e0 prendre votre d\u00e9cision.<\/p>\n

\"\"<\/p>\n

1. Simple d\u2019utilisation<\/h2>\n

Oubliez les CRM complexes ! \ud83e\udd2f Nous fournissons une solution simple, vous n’avez pas besoin de regarder des vid\u00e9os pratiques interminables pour apprendre \u00e0 utiliser notre outil. Son utilisation est ergonomique, intuitive et accessible \u00e0 tous.<\/p>\n

\"\"<\/p>\n

\"\"<\/p>\n

2. Solution tout-en-un<\/h2>\n

Infoset est un CRM cloud tout-en-un qui permet de g\u00e9rer l’ensemble des canaux de vente, d\u2019assistance et de centre d’appel sur une plateforme unique.<\/p>\n

Ce CRM utilise une strat\u00e9gie omnicanal, c’est-\u00e0-dire que vous pouvez g\u00e9rer tous vos canaux de vente et d’assistance (email, t\u00e9l\u00e9phone, chat, centre d\u2019aide et bient\u00f4t r\u00e9seaux sociaux) sur une m\u00eame interface. Cela va vous permettre de gagner en r\u00e9activit\u00e9, d\u2019offrir une meilleure exp\u00e9rience client et donc d\u2019augmenter leur engagement avec votre entreprise.<\/p>\n

\"\"<\/p>\n

3. Accessible sur plusieurs supports<\/h2>\n

Infoset est disponible sur ordinateur, tablette et smartphone. Vous pouvez ainsi vous connecter \u00e0 votre CRM quand et o\u00f9 vous le souhaitez, il vous suffit juste d\u2019une connexion internet.<\/p>\n

\"\"<\/p>\n

4. Centre d\u2019appels cloud int\u00e9gr\u00e9<\/h2>\n

Le centre d’appels cloud Infoset dispose :<\/p>\n

    \n
  • D\u2019un moteur de routage des appels entrants<\/li>\n
  • La possibilit\u00e9 pour les agents de transf\u00e9rer et enregistrer les appels<\/li>\n
  • De SVI (Serveur Vocal Interactif) avanc\u00e9<\/li>\n
  • De CTI (Couplage T\u00e9l\u00e9phonie-Informatique)<\/li>\n
  • De TTS (Synth\u00e8se Vocale)<\/li>\n<\/ul>\n

    Avec le centre d’appels cloud Infoset, vous serez en mesure de fournir \u00e0 vos clients une assistance rapide, sans co\u00fbts d’investissement, de maintenance et de mise \u00e0 jour. C’est un syst\u00e8me tr\u00e8s flexible et facile \u00e0 configurer, vous pouvez l\u2019installer et commencer \u00e0 l\u2019utiliser en seulement 15 minutes<\/strong>.<\/p>\n

    Vous pouvez analyser toutes les donn\u00e9es strat\u00e9giques de votre centre d’appels (nombre d’appels entrants\/sortants par jour, \u00e9tat des files d’attentes, dur\u00e9e moyenne des appels etc.) dans un tableau de bord int\u00e9gr\u00e9.<\/p>\n

    \"\"<\/p>\n

    \"\"<\/p>\n

    5. Gestion des ventes<\/h2>\n

    Gr\u00e2ce \u00e0 la rubrique \u201caffaires\u201d de notre CRM, vous avez la capacit\u00e9 de suivre \u00e0 travers des pipelines de ventes vos leads dans leurs cycles de vie. Un pipeline de vente est une repr\u00e9sentation visuelle des prospects et du stade auquel ils se trouvent dans le processus de vente. Le pipeline est personnalisable et s\u2019adapte \u00e0 chaque processus de vente. Gr\u00e2ce \u00e0 cela, tous les membres de votre \u00e9quipe commerciale sont inform\u00e9s de l\u2019avanc\u00e9e des affaires en cours.<\/p>\n

    Vous avez \u00e9galement la possibilit\u00e9 de joindre des notes, des fichiers ainsi que des rappels \u00e0 une affaire. Cette rubrique renforce l’efficacit\u00e9 commerciale de vos collaborateurs.<\/p>\n

    \"\"<\/p>\n

    Si vous avez des questions n’h\u00e9sitez pas \u00e0 me contacter via LinkedIn ou par mail \u00e0 laura@infoset.app ! Je me ferais un plaisir de vous r\u00e9pondre.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Pourquoi choisir Infoset comme CRM ? Vous trouverez les 5 premi\u00e8res raisons de choisir Infoset dans cet article.<\/p>\n","protected":false},"author":1,"featured_media":439,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[31],"tags":[521,525,527,529],"yoast_head":"\nPourquoi choisir le CRM Infoset pour votre entreprise ? - Infoset<\/title>\n<meta name=\"description\" content=\"Pourquoi choisir Infoset comme CRM ? 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