{"id":894,"date":"2021-12-09T19:00:00","date_gmt":"2021-12-09T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=894"},"modified":"2021-11-30T15:27:48","modified_gmt":"2021-11-30T12:27:48","slug":"crm-nedir-sirketlere-avantajlari-nedir","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/crm-nedir-sirketlere-avantajlari-nedir\/","title":{"rendered":"CRM Nedir? \u015eirketlere Hangi Avantajlar\u0131 Sa\u011flar?"},"content":{"rendered":"\n<p>M\u00fc\u015fterilerin beklentilerinin de\u011fi\u015fti\u011fi i\u015f d\u00fcnyas\u0131nda, <a href=\"https:\/\/infoset.app\/blog\/tr\/musteri-destegini-verimli-hale-getirmek-icin-4-tuyo\/\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00fc\u015fteri<\/a> ili\u015fkilerinin etkili y\u00f6netilmesi \u015firketler i\u00e7in b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor. Bu sebeple de bir\u00e7ok farkl\u0131 sekt\u00f6rde CRM kavram\u0131n\u0131n kullan\u0131m\u0131 gittik\u00e7e yayg\u0131nla\u015f\u0131yor. Peki, CRM nedir? Ne i\u015fe yarar?\u00a0<\/p>\n\n\n\n<h2><strong>CRM Nedir?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-1024x682.jpg\" alt=\"CRM\" class=\"wp-image-888\" width=\"651\" height=\"433\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-1024x682.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is.jpg 1667w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-370x245@2x.jpg 740w\" sizes=\"(max-width: 651px) 100vw, 651px\" \/><\/figure><\/div>\n\n\n\n<p>CRM (Customer Relationship Management), T\u00fcrk\u00e7e kar\u015f\u0131l\u0131\u011f\u0131yla \u201cM\u00fc\u015fteri ili\u015fkileri y\u00f6netimi\u2019\u2019 \u015firketlerin mevcut ve potansiyel m\u00fc\u015fterileri ile olan her t\u00fcrl\u00fc etkile\u015fimini y\u00f6netmek i\u00e7in kullan\u0131lan teknolojik bir yakla\u015f\u0131md\u0131r. M\u00fc\u015fteri hizmetlerinden pazarlamaya kadar bir\u00e7ok farkl\u0131 i\u015f kolunda kullan\u0131labilen CRM sistemleri, m\u00fc\u015fterileri elde tutarak \u015firketlerin b\u00fcy\u00fcmesine katk\u0131 sa\u011flamay\u0131 ama\u00e7lar.\u00a0<\/p>\n\n\n\n<p>Bir ara\u015ft\u0131rma ve dan\u0131\u015fmanl\u0131k \u015firketi olan Gartner\u2019\u0131n yay\u0131nlad\u0131\u011f\u0131 <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-06-17-gartner-says-worldwide-customer-experience-and-relati\" target=\"_blank\" rel=\"noreferrer noopener\">verilere<\/a> g\u00f6re; CRM en h\u0131zl\u0131 b\u00fcy\u00fcy\u00fcp geli\u015fen kurumsal yaz\u0131l\u0131m kategorisidir. D\u00fcnya \u00e7ap\u0131nda CRM harcamalar\u0131n\u0131n 2027 y\u0131l\u0131na kadar <strong>114,4 milyar dolara<\/strong> ula\u015fmas\u0131 beklenmektedir.<\/p>\n\n\n\n<h2><strong>CRM\u2019in Faydalar\u0131 Nelerdir?<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteriler ile olan etkile\u015fimleri en etkili \u015fekilde y\u00f6netebilmek i\u00e7in bir\u00e7ok \u015firket taraf\u0131ndan kullan\u0131lan CRM sistemlerinin faydalar\u0131 \u015fu \u015fekildedir:<\/p>\n\n\n\n<h3><strong>1) Daha \u0130yi Bir M\u00fc\u015fteri Hizmeti Sunmay\u0131 Sa\u011flar<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1-1024x683.jpg\" alt=\"CRM\" class=\"wp-image-883\" width=\"585\" height=\"390\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1.jpg 1500w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies1-270x180@2x.jpg 540w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/><\/figure><\/div>\n\n\n\n<p>CRM sistemleri, \u015firketlerin m\u00fc\u015fterilerini daha iyi tan\u0131yarak onlara y\u00f6nelik ki\u015fiselle\u015ftirilmi\u015f uygulamalar sunmalar\u0131n\u0131 ve daha etkili m\u00fc\u015fteri hizmeti yaratmay\u0131 sa\u011flar. <meta charset=\"utf-8\">M\u00fc\u015fteri ili\u015fkileri y\u00f6netim sistemlerinin sa\u011flad\u0131\u011f\u0131 detayl\u0131 ve sistemli veri tabanlar\u0131 ile yaln\u0131zca m\u00fc\u015fterilere ait ad soyad ve ileti\u015fim bilgileri gibi y\u00fczeysel verilere de\u011fil; ayn\u0131 zamanda, m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131na ve \u015firketle olan ili\u015fkilerine dair detayl\u0131 verilere de ula\u015f\u0131labilir. \u015eirketler bu sayede m\u00fc\u015fterilerinin beklentilerini kar\u015f\u0131layabilir ve etkili bir hizmet sunarak ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri deneyimi yaratabilir.\u00a0<\/p>\n\n\n\n<h3><strong>2) Sat\u0131\u015f Oranlar\u0131n\u0131 Art\u0131r\u0131r<\/strong><\/h3>\n\n\n\n<p>CRM sistemleri \u015firketlere kazand\u0131rd\u0131klar\u0131 farkl\u0131 yakla\u015f\u0131mlar ile m\u00fc\u015fteri memnuniyeti sa\u011flarken sat\u0131\u015flar\u0131n da art\u0131r\u0131lmas\u0131na katk\u0131 sa\u011flar. LinkedIn\u2019in <a href=\"https:\/\/business.linkedin.com\/content\/dam\/me\/business\/en-us\/sales-solutions\/resources\/pdfs\/linkedin-state-of-sales-2016-report.pdf\">raporuna<\/a> g\u00f6re; <strong>\u015firketlerin %64\u2019\u00fc,<\/strong> kulland\u0131klar\u0131 <meta charset=\"utf-8\">M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netim sistemlerini kendi sat\u0131\u015flar\u0131 \u00fczerinde etkili buluyor ve sat\u0131\u015flar\u0131nda <strong>%30 <\/strong>oran\u0131nda bir art\u0131\u015f oldu\u011funu belirtiyor.\u00a0<\/p>\n\n\n\n<p><meta charset=\"utf-8\">M\u00fc\u015fteri ili\u015fkileri y\u00f6netim ara\u00e7lar\u0131 kullan\u0131larak sat\u0131\u015f s\u00fcre\u00e7leri i\u00e7in d\u00fczen olu\u015fturulabilir, temel g\u00f6revler otomatize edilebilir ve t\u00fcm sat\u0131\u015f verileri tek bir merkezde toplanarak uzmanlar taraf\u0131ndan sat\u0131\u015flar\u0131n takibi kolayla\u015ft\u0131r\u0131labilir. Bu sayede, \u015firketler sat\u0131\u015f oranlar\u0131n\u0131 etkili \u015fekilde analiz edilebilir ve bu oranlar\u0131n art\u0131r\u0131lmas\u0131 i\u00e7in gerekli ihtiya\u00e7lar tespit edilebilir.\u00a0<\/p>\n\n\n\n<h3><strong>3) Detayl\u0131 Analiz \u0130mkan\u0131 Sunar<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-1024x682.jpg\" alt=\"CRM\" class=\"wp-image-879\" width=\"618\" height=\"411\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-1024x682.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/What-Is-CRM-What-Kind-of-Advantages-Does-It-Offer-to-Companies-370x245@2x.jpg 740w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/><\/figure><\/div>\n\n\n\n<p><meta charset=\"utf-8\">M\u00fc\u015fteri ili\u015fkileri y\u00f6netim programlar\u0131n\u0131n \u015firketlere sa\u011flad\u0131\u011f\u0131 faydalardan bir di\u011feri de detayl\u0131 analiz imkan\u0131d\u0131r. M\u00fc\u015fterilerden farkl\u0131 kanallar arac\u0131l\u0131\u011f\u0131yla toplanan bilgilerin tek bir veri taban\u0131nda toplanmas\u0131n\u0131n ard\u0131ndan bu verilerin farkl\u0131 metriklere g\u00f6re analiz edilmesi gerekir. Bu veri analizleri, \u015firketlerin geli\u015fimlerini takip edebilmeleri ve yeni stratejiler geli\u015ftirebilmeleri i\u00e7in gereklidir. <\/p>\n\n\n\n<p>Geli\u015ftirilen CRM programlar\u0131, farkl\u0131 durumlarda farkl\u0131 metriklere g\u00f6re uygulanabilir. \u00d6rne\u011fin; bir pazarlama kampanyas\u0131nda elde edilen t\u0131klama oranlar\u0131, ula\u015f\u0131lan kitlenin demografik \u00f6zellikleri gibi bilgilerin analiz edilmesini ve ba\u015far\u0131n de\u011ferlendirilmesini m\u00fcmk\u00fcn k\u0131lar.<\/p>\n\n\n\n<h3><strong>4) Daha Y\u00fcksek Verimlilik ve \u00dcretkenlik Sa\u011flar<\/strong><\/h3>\n\n\n\n<p><meta charset=\"utf-8\">M\u00fc\u015fteri ili\u015fkileri y\u00f6netimi, \u015firketlerin veri eri\u015fimlerini geli\u015ftirerek sat\u0131\u015f d\u00f6ng\u00fcs\u00fcndeki karma\u015f\u0131kl\u0131\u011f\u0131 b\u00fcy\u00fck oranda azalt\u0131r. Nucleus Research\u2019\u0131n <a href=\"https:\/\/nucleusresearch.com\/research\/single\/data-accessibility-for-sales-teams-shortens-the-sales-cycle\/\" target=\"_blank\" rel=\"noreferrer noopener\">verilerine<\/a> g\u00f6re; CRM, \u00fcretkenli\u011fi <strong>14.6% oran\u0131nda <\/strong>art\u0131rarak \u015firketlerin daha y\u00fcksek verimle \u00e7al\u0131\u015fmalar\u0131na olanak sa\u011flar. Bu sayede \u015firketler elde etti\u011fi verimlilik ile ba\u015far\u0131 seviyelerini art\u0131rabilir.<\/p>\n\n\n\n<h2><strong>\u015eirketler Neden CRM Kullanmal\u0131?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-companies-e1638274101521-1024x542.jpg\" alt=\"CRM\" class=\"wp-image-890\" width=\"610\" height=\"322\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-companies-e1638274101521-1024x542.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-companies-e1638274101521-300x159.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-companies-e1638274101521-1536x814.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/CRM-what-is-companies-e1638274101521-768x407.jpg 768w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/figure><\/div>\n\n\n\n<p>M\u00fc\u015fteri deneyimi \u015firketlerin ba\u015far\u0131s\u0131 i\u00e7in olduk\u00e7a \u00f6nemli bir etkendir. Dolay\u0131s\u0131yla \u015firketlerin m\u00fc\u015fterileri ile olan etkile\u015fimlerinin her a\u015famada aktif olarak takip edilmesi ve y\u00f6netilmesi gereklidir. Bu noktada CRM, \u015firketlere yukar\u0131da bahsedilen faydalar\u0131n yan\u0131 s\u0131ra m\u00fc\u015fteri ili\u015fkileri y\u00f6netimini sa\u011flar.&nbsp;<\/p>\n\n\n\n<p>Sekt\u00f6r farketmeksizin m\u00fc\u015fteri memnuniyetinde ba\u015far\u0131ya ula\u015fm\u0131\u015f \u015firketler, rekabette olduklar\u0131 \u015firketlerden bir ad\u0131m \u00f6nde olacakt\u0131r. T\u00fcm bunlar g\u00f6z \u00f6n\u00fcnde bulunduruldu\u011funda m\u00fc\u015fterilerinizle etkili bir ileti\u015fim i\u00e7inde olabilmek, kusursuz bir m\u00fc\u015fteri deneyimi yaratabilmek, sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rarak ba\u015far\u0131ya ula\u015fabilmek i\u00e7in siz de <meta charset=\"utf-8\">M\u00fc\u015fteri ili\u015fkileri y\u00f6netim sistemlerini kullanmaya ba\u015flamal\u0131s\u0131n\u0131z.<\/p>\n\n\n\n<h2><strong>\u015eirketler i\u00e7in Etkili CRM Uygulamalar\u0131n\u0131n Adresi: Infoset<\/strong><\/h2>\n\n\n\n<p>\u015eirketlerin sekt\u00f6rlerine ve i\u015f planlar\u0131na g\u00f6re ihtiya\u00e7 duyduklar\u0131 CRM uygulamalar\u0131 de\u011fi\u015fiklik g\u00f6sterebilir. Bunun i\u00e7in \u00fczerinde detayl\u0131 bir \u00e7al\u0131\u015fma gerektirir. Infoset ile bu \u00e7al\u0131\u015fma s\u00fcre\u00e7lerinde CRM uygulamalar\u0131n\u0131 otomatize ederek zamandan ve maliyetten tasarruf sa\u011flayabilirsiniz. Omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset&#8217;i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda, sizlere CRM kavram\u0131ndan, faydalar\u0131ndan ve kullan\u0131lma sebeplerinden bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":881,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[536,389,483],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CRM Nedir? \u015eirketlere Hangi Avantajlar\u0131 Sa\u011flar? - Infoset<\/title>\n<meta name=\"description\" content=\"CRM nedir? 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