M\u00fc\u015fteri destek sistemleri, sat\u0131\u015f \u00f6ncesi ve sonras\u0131nda t\u00fcketicilerin sorunlar\u0131n\u0131 \u00e7\u00f6z\u00fcmleyen, \u00fcr\u00fcnler hakk\u0131nda kullan\u0131c\u0131lara bilgi veren sistemlerdir. Bu sistemler kullan\u0131c\u0131lara rehberlik ederek kusursuz bir m\u00fc\u015fteri deneyimi sa\u011flamay\u0131 ama\u00e7lar. Bu sistemler ile \u015firketlerin stratejilerine g\u00f6re farkl\u0131 \u015fekillerde farkl\u0131 kanallar arac\u0131l\u0131\u011f\u0131yla m\u00fc\u015fterilere \u00e7e\u015fitli konularda destek sa\u011flanabilir.<\/p>\n\n\n\n
M\u00fc\u015fteri Destek Sisteminin \u0130\u015fletmelere ve Startuplara Avantajlar\u0131 Nelerdir?<\/strong><\/h2>\n\n\n\nM\u00fc\u015fteri destek sistemleri, k\u0131s\u0131tl\u0131 kaynaklara sahip startup ve k\u00fc\u00e7\u00fck i\u015fletmeler i\u00e7in farkl\u0131 bir yere sahiptir. M\u00fc\u015fteri destek sisteminin kullan\u0131lmas\u0131, k\u00fc\u00e7\u00fck i\u015fletmelere ve startuplara bir\u00e7ok y\u00f6nden avantaj sa\u011flar.<\/p>\n\n\n\n
G\u00fcven Olu\u015fturur<\/strong><\/h3>\n\n\n\n![\"m\u00fc\u015fteri](\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/customer-support-systems.2-e1637904662891-1024x588.jpg\")
<\/figure><\/div>\n\n\n\nT\u00fcketiciler, \u00fcr\u00fcn veya hizmet sat\u0131n ald\u0131klar\u0131 i\u015fletmelerin g\u00fcvenilir oldu\u011fundan emin olmak ister. Fred Chua’n\u0131n<\/a> yak\u0131n tarihli bir makalesinde<\/a>; m\u00fc\u015fteri destek sistemi kullanmak, \u015firketlerin m\u00fc\u015fterilerinin g\u00fcvenini kazanabilecekleri en etkili yol olarak belirtiliyor. M\u00fc\u015fteri destek sistemleri ile \u015firketler, m\u00fc\u015fterilerin ak\u0131llar\u0131nda olu\u015facak soru i\u015faretlerini giderebilir. Bu da m\u00fc\u015fteri g\u00fcveni ve sadakati a\u00e7\u0131s\u0131ndan olduk\u00e7a \u00f6nemlidir.\u00a0<\/p>\n\n\n\nTekrar Sat\u0131n Al\u0131m i\u00e7in M\u00fc\u015fterileri Te\u015fvik Eder<\/strong><\/h3>\n\n\n\nStartuplar ve k\u00fc\u00e7\u00fck i\u015fletmeler i\u00e7in m\u00fc\u015fterilerin sadakatini kazanmak sat\u0131\u015flarda s\u00fcreklili\u011fi sa\u011flamak ad\u0131na olduk\u00e7a \u00f6nemlidir. Microsoft\u2019un konu \u00fczerine yapt\u0131\u011f\u0131 ara\u015ft\u0131rmalara<\/a> g\u00f6re; t\u00fcketicilerin %96\u2019s\u0131,<\/strong> bir markaya ba\u011fl\u0131l\u0131k g\u00f6stermelerinde m\u00fc\u015fteri destek sisteminin olduk\u00e7a \u00f6nemli oldu\u011fu g\u00f6r\u00fc\u015f\u00fcnde. T\u00fcm bunlar g\u00f6z \u00f6n\u00fcnde bulunduruldu\u011funda olu\u015fturulacak m\u00fc\u015fteri destek sistemleri ile olumlu bir m\u00fc\u015fteri deneyimi sa\u011flan\u0131r. Bu da m\u00fc\u015fterileri markadan tekrar sat\u0131n almalar\u0131 i\u00e7in te\u015fvik eder.<\/p>\n\n\n\n\u00dccretsiz Pazarlama Olana\u011f\u0131 Sa\u011flar<\/strong><\/h3>\n\n\n\n![\"Startuplar](\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/Customer-Support-System-101-for-Startups-and-Small-Businesses--e1637904128633-1024x625.jpg\")
<\/figure><\/div>\n\n\n\nStartup ve k\u00fc\u00e7\u00fck i\u015fletmelerin sahip olduklar\u0131 s\u0131n\u0131rl\u0131 kaynaklar g\u00f6z \u00f6n\u00fcnde bulunduruldu\u011funda, ba\u015far\u0131l\u0131 bir destek sistemi ayn\u0131 zamanda etkili bir pazarlama arac\u0131 olarak da g\u00f6rev al\u0131r. B\u00f6ylece, m\u00fc\u015fterilerin beklentileri fazlas\u0131yla kar\u015f\u0131layan bir marka, t\u00fcketiciler aras\u0131nda tavsiyeler yoluyla isminden bahsettirecek ve daha b\u00fcy\u00fck bir kitleye ula\u015fma f\u0131rsat\u0131 yakalayacakt\u0131r.<\/p>\n\n\n\n
Startuplar ve K\u00fc\u00e7\u00fck \u0130\u015fletmelerde M\u00fc\u015fteri Destek Sistemi Nas\u0131l Olu\u015fturulur?<\/strong><\/h2>\n\n\n\nStartuplardan k\u00fc\u00e7\u00fck i\u015fletmelere t\u00fcketiciler ile etkile\u015fimde olan her markan\u0131n daha iyi bir hizmet i\u00e7in m\u00fc\u015fteri destek sistemine sahip olmalar\u0131 gerekir. M\u00fc\u015fteri destek sistemleri olu\u015fturulurken dikkat edilmesi gereken birka\u00e7 \u00f6nemli nokta vard\u0131r.<\/p>\n\n\n\n
1) M\u00fc\u015fteri Destek Personellerini Dikkatli Se\u00e7in<\/strong><\/h3>\n\n\n\n![\"Startuplar-K\u00fc\u00e7\u00fck](\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/customer-support-systems.-e1637904272521-1024x690.jpg\")
<\/figure><\/div>\n\n\n\n\u0130\u015fletmeler i\u00e7in ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri destek sistemi olu\u015ftururken yap\u0131lacaklar listesindeki en \u00f6nemli maddelerden biri do\u011fru ki\u015fiyi i\u015fe almakt\u0131r. Startuplarda ve k\u00fc\u00e7\u00fck i\u015fletmelerde kurulacak destek ekibi s\u0131n\u0131rl\u0131 kaynaklar sebebiyle \u00e7ok da kalabal\u0131k olmayaca\u011f\u0131ndan adaylar\u0131n nitelikleri \u00e7ok daha kritik bir hal al\u0131r. Bu nedenle i\u015fe al\u0131m s\u00fcrecinden \u00f6nce \u015firketin de\u011ferleri, adaylardan beklentileri ve ilgili pozisyonun gerektirdi\u011fi beceriler belirlenerek adaylarla payla\u015f\u0131lmal\u0131d\u0131r.\u00a0<\/p>\n\n\n\n
2) Markan\u0131z\u0131n De\u011fer ve Hedeflerine Uygun Bir Destek Stratejisi Belirleyin<\/strong><\/h3>\n\n\n\nStartuplar ve k\u00fc\u00e7\u00fck i\u015fletmelerde m\u00fc\u015fteri destek sistemleri olu\u015fturulmadan \u00f6nce markan\u0131n; de\u011ferleri, hedefleri, vizyon ve misyonu belirlenmi\u015f olmal\u0131d\u0131r. Kurulacak destek sisteminde de bu de\u011ferleri yans\u0131tacak, markan\u0131n imaj\u0131n\u0131 destekleyici stratejiler uygulanmal\u0131d\u0131r. Yanl\u0131\u015f stratejiler m\u00fc\u015fteri kay\u0131plar\u0131na neden olabilece\u011fi gibi, do\u011fru stratejiler de yeni m\u00fc\u015fterilerin kazan\u0131lmas\u0131n\u0131 sa\u011flayacakt\u0131r.<\/p>\n\n\n\n
3) M\u00fc\u015fteri Destek Kanallar\u0131n\u0131 Markan\u0131za Uygun \u015eekilde Se\u00e7in<\/strong><\/h3>\n\n\n\n![\"Startuplar](\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/customer-support-systems.1-1024x683.jpg\")
<\/figure><\/div>\n\n\n\nHer markan\u0131n m\u00fc\u015fterileri ile olan ili\u015fkileri i\u00e7in farkl\u0131 stratejileri olabilece\u011fi gibi, se\u00e7ece\u011fi destek kanallar\u0131 da de\u011fi\u015fiklik g\u00f6sterebilir. Telefon g\u00f6r\u00fc\u015fmeleri, k\u0131sa mesajlar, emailler, sosyal medya<\/a> ve chatbotlar m\u00fc\u015fteri destek sistemlerinde s\u0131kl\u0131kla kullan\u0131lan kanallard\u0131r. Bu nedenle, markalar ve startuplar m\u00fc\u015fteri kitlelerine ve sunaca\u011f\u0131 hizmetlere g\u00f6re se\u00e7ecekleri kanallar\u0131 iyi belirlemeleri gerekir.<\/p>\n\n\n\n4) M\u00fc\u015fterilerinizden ve Ekibinizden Geri Bildirim Al\u0131n<\/strong><\/h3>\n\n\n\nKurulan destek sistemin de\u011ferlendirilip geli\u015ftirilebilmesi i\u00e7in en g\u00fcvenilir kaynak, o sistemin \u00f6zneleri olan m\u00fc\u015fteriler ve destek ekiplerinin geri bildirimleridir. Yap\u0131lan g\u00f6r\u00fc\u015fmelerin ard\u0131ndan hem m\u00fc\u015fterilerden hem de \u00e7al\u0131\u015fanlardan d\u00fczenli olarak geri bildirimler al\u0131narak de\u011ferlendirilmelidir. Gelecekte daha iyi bir hizmet verebilmek i\u00e7in s\u00f6z konusu startup ve k\u00fc\u00e7\u00fck i\u015fletmeler taraf\u0131ndan bu konuda gerekli ad\u0131mlar at\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n
M\u00fc\u015fteri Destek Sistemlerini Y\u00f6netmenin Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\nM\u00fc\u015fteri destek sistemlerini daha verimli hale getirmek, uzun ve detayl\u0131 \u00e7al\u0131\u015fma isteyen bir s\u00fcre\u00e7tir. Infoset ile bu s\u00fcre\u00e7leri otomatize ederek zamandan ve maliyetten tasarruf sa\u011flayabilirsiniz. Omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset’i hemen bug\u00fcn kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n![\"\"](\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\")
<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"Bu yaz\u0131m\u0131zda, sizlere m\u00fc\u015fteri deneyimi \u00fczerinde do\u011frudan etkili olan bu sistemler hakk\u0131nda bilinmesi gereken temel bilgilerden bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":825,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[536,483,557],"yoast_head":"\n
Startuplar ve K\u00fc\u00e7\u00fck \u0130\u015fletmeler \u0130\u00e7in M\u00fc\u015fteri Destek Sistemi 101 - Infoset<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri destek sistemi nedir? Nas\u0131l olu\u015fturulur? Startuplar ve k\u00fc\u00e7\u00fck i\u015fletmeler i\u00e7in m\u00fc\u015fteri destek sisteminin \u00f6nemi nedir\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/infoset.app\/blog\/tr\/startuplar-kucuk-isletmeler-musteri-destek-sistemi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Startuplar ve K\u00fc\u00e7\u00fck \u0130\u015fletmeler \u0130\u00e7in M\u00fc\u015fteri Destek Sistemi 101 - Infoset\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri destek sistemi nedir? Nas\u0131l olu\u015fturulur? 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<\/figure><\/div>\n\n\n\nT\u00fcketiciler, \u00fcr\u00fcn veya hizmet sat\u0131n ald\u0131klar\u0131 i\u015fletmelerin g\u00fcvenilir oldu\u011fundan emin olmak ister. Fred Chua’n\u0131n<\/a> yak\u0131n tarihli bir makalesinde<\/a>; m\u00fc\u015fteri destek sistemi kullanmak, \u015firketlerin m\u00fc\u015fterilerinin g\u00fcvenini kazanabilecekleri en etkili yol olarak belirtiliyor. M\u00fc\u015fteri destek sistemleri ile \u015firketler, m\u00fc\u015fterilerin ak\u0131llar\u0131nda olu\u015facak soru i\u015faretlerini giderebilir. Bu da m\u00fc\u015fteri g\u00fcveni ve sadakati a\u00e7\u0131s\u0131ndan olduk\u00e7a \u00f6nemlidir.\u00a0<\/p>\n\n\n\n Startuplar ve k\u00fc\u00e7\u00fck i\u015fletmeler i\u00e7in m\u00fc\u015fterilerin sadakatini kazanmak sat\u0131\u015flarda s\u00fcreklili\u011fi sa\u011flamak ad\u0131na olduk\u00e7a \u00f6nemlidir. Microsoft\u2019un konu \u00fczerine yapt\u0131\u011f\u0131 ara\u015ft\u0131rmalara<\/a> g\u00f6re; t\u00fcketicilerin %96\u2019s\u0131,<\/strong> bir markaya ba\u011fl\u0131l\u0131k g\u00f6stermelerinde m\u00fc\u015fteri destek sisteminin olduk\u00e7a \u00f6nemli oldu\u011fu g\u00f6r\u00fc\u015f\u00fcnde. T\u00fcm bunlar g\u00f6z \u00f6n\u00fcnde bulunduruldu\u011funda olu\u015fturulacak m\u00fc\u015fteri destek sistemleri ile olumlu bir m\u00fc\u015fteri deneyimi sa\u011flan\u0131r. Bu da m\u00fc\u015fterileri markadan tekrar sat\u0131n almalar\u0131 i\u00e7in te\u015fvik eder.<\/p>\n\n\n\n Startup ve k\u00fc\u00e7\u00fck i\u015fletmelerin sahip olduklar\u0131 s\u0131n\u0131rl\u0131 kaynaklar g\u00f6z \u00f6n\u00fcnde bulunduruldu\u011funda, ba\u015far\u0131l\u0131 bir destek sistemi ayn\u0131 zamanda etkili bir pazarlama arac\u0131 olarak da g\u00f6rev al\u0131r. B\u00f6ylece, m\u00fc\u015fterilerin beklentileri fazlas\u0131yla kar\u015f\u0131layan bir marka, t\u00fcketiciler aras\u0131nda tavsiyeler yoluyla isminden bahsettirecek ve daha b\u00fcy\u00fck bir kitleye ula\u015fma f\u0131rsat\u0131 yakalayacakt\u0131r.<\/p>\n\n\n\n Startuplardan k\u00fc\u00e7\u00fck i\u015fletmelere t\u00fcketiciler ile etkile\u015fimde olan her markan\u0131n daha iyi bir hizmet i\u00e7in m\u00fc\u015fteri destek sistemine sahip olmalar\u0131 gerekir. M\u00fc\u015fteri destek sistemleri olu\u015fturulurken dikkat edilmesi gereken birka\u00e7 \u00f6nemli nokta vard\u0131r.<\/p>\n\n\n\n \u0130\u015fletmeler i\u00e7in ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri destek sistemi olu\u015ftururken yap\u0131lacaklar listesindeki en \u00f6nemli maddelerden biri do\u011fru ki\u015fiyi i\u015fe almakt\u0131r. Startuplarda ve k\u00fc\u00e7\u00fck i\u015fletmelerde kurulacak destek ekibi s\u0131n\u0131rl\u0131 kaynaklar sebebiyle \u00e7ok da kalabal\u0131k olmayaca\u011f\u0131ndan adaylar\u0131n nitelikleri \u00e7ok daha kritik bir hal al\u0131r. Bu nedenle i\u015fe al\u0131m s\u00fcrecinden \u00f6nce \u015firketin de\u011ferleri, adaylardan beklentileri ve ilgili pozisyonun gerektirdi\u011fi beceriler belirlenerek adaylarla payla\u015f\u0131lmal\u0131d\u0131r.\u00a0<\/p>\n\n\n\n Startuplar ve k\u00fc\u00e7\u00fck i\u015fletmelerde m\u00fc\u015fteri destek sistemleri olu\u015fturulmadan \u00f6nce markan\u0131n; de\u011ferleri, hedefleri, vizyon ve misyonu belirlenmi\u015f olmal\u0131d\u0131r. Kurulacak destek sisteminde de bu de\u011ferleri yans\u0131tacak, markan\u0131n imaj\u0131n\u0131 destekleyici stratejiler uygulanmal\u0131d\u0131r. Yanl\u0131\u015f stratejiler m\u00fc\u015fteri kay\u0131plar\u0131na neden olabilece\u011fi gibi, do\u011fru stratejiler de yeni m\u00fc\u015fterilerin kazan\u0131lmas\u0131n\u0131 sa\u011flayacakt\u0131r.<\/p>\n\n\n\n Her markan\u0131n m\u00fc\u015fterileri ile olan ili\u015fkileri i\u00e7in farkl\u0131 stratejileri olabilece\u011fi gibi, se\u00e7ece\u011fi destek kanallar\u0131 da de\u011fi\u015fiklik g\u00f6sterebilir. Telefon g\u00f6r\u00fc\u015fmeleri, k\u0131sa mesajlar, emailler, sosyal medya<\/a> ve chatbotlar m\u00fc\u015fteri destek sistemlerinde s\u0131kl\u0131kla kullan\u0131lan kanallard\u0131r. Bu nedenle, markalar ve startuplar m\u00fc\u015fteri kitlelerine ve sunaca\u011f\u0131 hizmetlere g\u00f6re se\u00e7ecekleri kanallar\u0131 iyi belirlemeleri gerekir.<\/p>\n\n\n\n Kurulan destek sistemin de\u011ferlendirilip geli\u015ftirilebilmesi i\u00e7in en g\u00fcvenilir kaynak, o sistemin \u00f6zneleri olan m\u00fc\u015fteriler ve destek ekiplerinin geri bildirimleridir. Yap\u0131lan g\u00f6r\u00fc\u015fmelerin ard\u0131ndan hem m\u00fc\u015fterilerden hem de \u00e7al\u0131\u015fanlardan d\u00fczenli olarak geri bildirimler al\u0131narak de\u011ferlendirilmelidir. Gelecekte daha iyi bir hizmet verebilmek i\u00e7in s\u00f6z konusu startup ve k\u00fc\u00e7\u00fck i\u015fletmeler taraf\u0131ndan bu konuda gerekli ad\u0131mlar at\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n M\u00fc\u015fteri destek sistemlerini daha verimli hale getirmek, uzun ve detayl\u0131 \u00e7al\u0131\u015fma isteyen bir s\u00fcre\u00e7tir. Infoset ile bu s\u00fcre\u00e7leri otomatize ederek zamandan ve maliyetten tasarruf sa\u011flayabilirsiniz. Omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset’i hemen bug\u00fcn kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n Bu yaz\u0131m\u0131zda, sizlere m\u00fc\u015fteri deneyimi \u00fczerinde do\u011frudan etkili olan bu sistemler hakk\u0131nda bilinmesi gereken temel bilgilerden bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":825,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[536,483,557],"yoast_head":"\nTekrar Sat\u0131n Al\u0131m i\u00e7in M\u00fc\u015fterileri Te\u015fvik Eder<\/strong><\/h3>\n\n\n\n
\u00dccretsiz Pazarlama Olana\u011f\u0131 Sa\u011flar<\/strong><\/h3>\n\n\n\n
<\/figure><\/div>\n\n\n\nStartuplar ve K\u00fc\u00e7\u00fck \u0130\u015fletmelerde M\u00fc\u015fteri Destek Sistemi Nas\u0131l Olu\u015fturulur?<\/strong><\/h2>\n\n\n\n
1) M\u00fc\u015fteri Destek Personellerini Dikkatli Se\u00e7in<\/strong><\/h3>\n\n\n\n
<\/figure><\/div>\n\n\n\n2) Markan\u0131z\u0131n De\u011fer ve Hedeflerine Uygun Bir Destek Stratejisi Belirleyin<\/strong><\/h3>\n\n\n\n
3) M\u00fc\u015fteri Destek Kanallar\u0131n\u0131 Markan\u0131za Uygun \u015eekilde Se\u00e7in<\/strong><\/h3>\n\n\n\n
<\/figure><\/div>\n\n\n\n4) M\u00fc\u015fterilerinizden ve Ekibinizden Geri Bildirim Al\u0131n<\/strong><\/h3>\n\n\n\n
M\u00fc\u015fteri Destek Sistemlerini Y\u00f6netmenin Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\n
<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"