{"id":79,"date":"2020-10-21T00:00:00","date_gmt":"2020-10-20T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=79"},"modified":"2021-09-12T15:46:06","modified_gmt":"2021-09-12T12:46:06","slug":"omnichannel-cagri-merkezlerinin-avantajlari","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/omnichannel-cagri-merkezlerinin-avantajlari\/","title":{"rendered":"Omnichannel \u00c7a\u011fr\u0131 Merkezlerinin 5 Avantaj\u0131"},"content":{"rendered":"<p><em>Omnichannel<\/em>, m\u00fc\u015fteri deneyimini optimize etmek i\u00e7in bir\u00e7ok temas noktas\u0131n\u0131n ve \u015firketler ile t\u00fcketiciler aras\u0131ndaki etkile\u015fim kanallar\u0131n\u0131n sinerjik y\u00f6netimi anlam\u0131na gelir.<\/p>\n<p>Kanallar <strong>fiziksel<\/strong> (ma\u011faza, showroom) veya <strong>\u00e7evrimi\u00e7i<\/strong> (sosyal medya, mobil uygulama, web sitesi) olabilir. Bu temas noktalar\u0131n\u0131n entegre y\u00f6netimi, omnichannel stratejisinin temelini olu\u015fturur. Omnichannel stratejisi uygulamaya konuldu\u011funda ama\u00e7, <strong>m\u00fckemmel ve tam entegre bir m\u00fc\u015fteri deneyimi<\/strong> olu\u015fturmak i\u00e7in t\u00fcketiciyi t\u00fcm kanallarda ve t\u00fcm sat\u0131n alma a\u015famalar\u0131nda m\u00fcmk\u00fcn olan en iyi \u015fekilde y\u00f6nlendirmektir. Bu do\u011frultuda omnichannel \u00e7a\u011fr\u0131 merkezinin de i\u015fletmeler i\u00e7in son derece b\u00fcy\u00fck bir \u00f6neme sahip oldu\u011funu ifade edebilmemiz m\u00fcmk\u00fcnd\u00fcr.<\/p>\n<p>Hem di\u011fer pazarlama ve destek alanlar\u0131nda hem de \u00e7a\u011fr\u0131 merkezlerinde yo\u011fun bir \u015fekilde kullan\u0131lan omnichannel stratejisinin ki\u015filere ve firmalara sa\u011flad\u0131\u011f\u0131 \u00e7e\u015fitli avantajlar bulunmaktad\u0131r. \u015eimdi gelin s\u00f6z konusu avantajlar\u0131 hep birlikte inceleyelim.<\/p>\n<h2>1. Daha \u0130yi M\u00fc\u015fteri G\u00f6r\u00fc\u015fleri<\/h2>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-10-16\/customer_reviews.png\" alt=\"\"><\/p>\n<p>Omnichannel \u00e7a\u011fr\u0131 merkezi ile sosyal medya, canl\u0131 sohbet ve e-posta gibi kanallar, m\u00fc\u015fteri etkile\u015fimlerinin yaz\u0131l\u0131 kayd\u0131n\u0131 tutar. \u015eirketler, bu veri ak\u0131\u015flar\u0131n\u0131 daha geni\u015f bir ba\u011flama yerle\u015ftirerek, <strong>m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131n kanallar aras\u0131nda nas\u0131l de\u011fi\u015fti\u011fine<\/strong> dair bir fikir edinebilir ve <strong>operasyonlar\u0131n\u0131 buna g\u00f6re optimize edebilirler<\/strong>.<\/p>\n<p>T\u00fcm kanallardaki m\u00fc\u015fteri yolculu\u011funu do\u011fru bir \u015fekilde takip edebilen i\u015fletmeler; m\u00fc\u015fterilerini daha iyi tan\u0131yarak daha <strong>p\u00fcr\u00fczs\u00fcz bir m\u00fc\u015fteri deneyimi<\/strong> sunarlar, <strong>daha iyi NPS skorlar\u0131<\/strong> elde ederler ve m\u00fc\u015fterilerini <strong>daha uzun s\u00fcre ellerinde tutarlar<\/strong>.<\/p>\n<h2>2. Daha Fazla Sat\u0131n Alma Olas\u0131l\u0131\u011f\u0131 ve M\u00fc\u015fteri Memnuniyeti<\/h2>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-10-16\/survey.png\" alt=\"\"><\/p>\n<p>Bir\u00e7ok t\u00fcketici, \u00fcr\u00fcnle ilgili sorular\u0131na h\u0131zl\u0131 bir \u015fekilde cevap bulamazlarsa online al\u0131\u015fveri\u015f s\u00fcrecini terk etmektedir. M\u00fc\u015fteriler, zamanlar\u0131n\u0131n de\u011ferini anlad\u0131klar\u0131n\u0131 g\u00f6steren \u015firketleri takdir eder ve tercih ederler. G\u00fcn\u00fcm\u00fczde pek \u00e7ok m\u00fc\u015fteri, sorunlar\u0131n\u0131 \u00e7\u00f6zmek ve sorular\u0131na yan\u0131t bulmak i\u00e7in <strong>chatbot<\/strong> (sohbet robotu) ve <strong>yard\u0131m masas\u0131 sistemleri<\/strong> gibi self servis kanallar\u0131 kullanmay\u0131 tercih ediyor. M\u00fc\u015fterilerin tercih ettikleri \u015fekilde yard\u0131m talep etmelerine izin veren markalar ise <strong>memnuniyet d\u00fczeylerini art\u0131yorlar<\/strong>.<\/p>\n<p>Infoset ile bir <a href=\"\/tr\/\" target=\"_blank\" rel=\"noopener\">canl\u0131 destek sistemi, chatbot, yard\u0131m merkezi olu\u015fturabilir<\/a>, t\u00fcm bu kanallar\u0131n\u0131z\u0131 <strong>tek bir platformda y\u00f6netebilirsiniz<\/strong>.<\/p>\n<h2>3. M\u00fc\u015fteri Temsilcilerinin Artan \u00dcretkenli\u011fi<\/h2>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-10-16\/productivity.png\" alt=\"\"><\/p>\n<p>Zaman a\u00e7\u0131s\u0131ndan daha verimli kanallar arac\u0131l\u0131\u011f\u0131yla basit sorular\u0131 yan\u0131tlama yetene\u011fi (canl\u0131 sohbet, sosyal medya gibi), temsilcilerin <strong>zamanlar\u0131n\u0131 daha \u00f6nemli sorunlar i\u00e7in harcamas\u0131na<\/strong> olanak tan\u0131r. Bu da \u015firket i\u00e7in katma de\u011fer \u00fcretmek ve b\u00fcy\u00fcyebilmek i\u00e7in b\u00fcy\u00fck bir avantajd\u0131r.<\/p>\n<p>M\u00fc\u015fteri sorunlar\u0131n\u0131 daha kolay ve daha h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zebilen m\u00fc\u015fteri temsilcileri, <strong>daha efektif \u00e7al\u0131\u015farak<\/strong> i\u015flerinden daha da memnuniyet duyarlar, \u015firkette kalma olas\u0131l\u0131klar\u0131 artar.<\/p>\n<h2>4. Azalan Maliyet<\/h2>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-10-16\/discount.png\" alt=\"\"><\/p>\n<p>Bir \u015firketin t\u00fcm destek kapasitesinin geleneksel telefon aramalar\u0131na tahsis edilmesiyle kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda, omnichannel yakla\u015f\u0131m\u0131 <strong>ola\u011fan\u00fcst\u00fc zaman ve maliyet tasarrufu sa\u011flar<\/strong>. \u00c7ok kanall\u0131 bir strateji, temsilcileri <strong>operasyonel y\u00fck\u00fcn \u00e7o\u011fundan kurtararak<\/strong> bu y\u00fck\u00fc teknolojik sistemlere aktar\u0131r.<\/p>\n<p>Chatbot (sohbet robotlar\u0131) ve yard\u0131m merkezi gibi self-servis destek sistemleri, temsilcilerin \u00fczerindeki i\u015f y\u00fck\u00fcn\u00fc azalt\u0131r, bu da \u015firketin <strong>daha az destek eleman\u0131<\/strong> ile <strong>daha iyi bir destek hizmeti<\/strong> sunmas\u0131n\u0131 sa\u011flar.<\/p>\n<h2>5. Rekabetten Farkl\u0131la\u015fma<\/h2>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-10-16\/windows.png\" alt=\"\"><\/p>\n<p>Omnichannel, m\u00fc\u015fteri hizmetlerinin gelece\u011fidir. Bu alanda ilk olanlardan biri olmak, m\u00fc\u015fterilerinizi etkilemenin \u00e7ok iyi bir yoludur. Omnichannel \u00e7\u00f6z\u00fcm merkezleri ile rakiplerinizden farkl\u0131la\u015farak daha fazla m\u00fc\u015fteri kazanma imk\u00e2n\u0131 bulabilirsiniz. \u00d6zellikle m\u00fc\u015fterilerin h\u0131zl\u0131 bir \u015fekilde ula\u015f\u0131m sa\u011flayamad\u0131\u011f\u0131 rakipleriniz, omnichannel \u00e7a\u011fr\u0131 merkezi ile <strong>art\u0131k rakibiniz de\u011fildir<\/strong>.<\/p>\n<hr>\n<p>Siz de yukar\u0131da bahsedilen faydalardan yararlanmak i\u00e7in hemen harekete ge\u00e7ebilirsiniz. Infoset ile \u00e7a\u011fr\u0131 merkezi sistemi, bulut santral, canl\u0131 destek, chatbot, e-posta gibi t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platformdan y\u00f6netebilirsiniz.<\/p>\n<p>T\u00fcm destek ve sat\u0131\u015f kanallar\u0131nda m\u00fc\u015fterilerinize ola\u011fan\u00fcst\u00fc bir deneyim sunmak ve t\u00fcm bu s\u00fcre\u00e7leri <strong>tek bir platformdan<\/strong> kolayl\u0131kla y\u00f6netmek istiyorsan\u0131z <a href=\"\/tr\/pricing\" target=\"_blank\" rel=\"noopener\">bizimle ileti\u015fime ge\u00e7in<\/a> (<a class=\"link hoverable\" href=\"tel:+908504500040\">0850 450 00 40<\/a>) ve <a href=\"\/tr\/\" target=\"_blank\" rel=\"noopener\">Infoset&#8217;i bug\u00fcn denemeye ba\u015flay\u0131n<\/a>.<\/p>\n<p><a style=\"text-decoration: none;\" href=\"\/tr\/pricing\" target=\"_blank\" rel=\"noopener\"><img class=\"no-zoom\" style=\"width: 100%; height: auto; border-radius: 20px;\" src=\"https:\/\/cdn.infoset.app\/blog\/cta-tr.png\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel stratejisinin ki\u015filere ve firmalara sa\u011flad\u0131\u011f\u0131 \u00e7e\u015fitli avantajlar bulunmaktad\u0131r, bunlar\u0131 birlikte inceleyelim.<\/p>\n","protected":false},"author":1,"featured_media":275,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[35],"tags":[536,539,584,541,387],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - 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