{"id":75,"date":"2020-08-30T00:00:00","date_gmt":"2020-08-29T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=75"},"modified":"2021-09-12T15:41:13","modified_gmt":"2021-09-12T12:41:13","slug":"canli-destek-kanallarinin-musteri-hizmetlerine-faydalari","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/canli-destek-kanallarinin-musteri-hizmetlerine-faydalari\/","title":{"rendered":"Canl\u0131 Destek Kanallar\u0131n\u0131n M\u00fc\u015fteri Hizmetlerine Faydalar\u0131"},"content":{"rendered":"

Canl\u0131 destek kanallar\u0131 son zamanlarda pek \u00e7ok firma taraf\u0131ndan yo\u011fun bir \u015fekilde tercih edilen kanallard\u0131r. Bu do\u011frultuda s\u00f6z konusu kanallar\u0131n m\u00fc\u015fteri hizmetleri deneyimine b\u00fcy\u00fck bir katk\u0131 sa\u011flad\u0131\u011f\u0131n\u0131 ifade edebilmemiz de m\u00fcmk\u00fcnd\u00fcr. Peki, bu faydalar nelerdir?<\/strong> Gelin hep birlikte inceleyelim.<\/p>\n

1. Canl\u0131 Destek, M\u00fc\u015fterilerin Destek Deneyimini \u0130yile\u015ftirir<\/h2>\n

M\u00fc\u015fterilerin canl\u0131 destek hatlar\u0131n\u0131 tercih etmelerinin en \u00f6nemli nedeni, sorular\u0131n\u0131n an\u0131nda yan\u0131tlanmas\u0131n\u0131 sa\u011flamas\u0131d\u0131r<\/strong>. Canl\u0131 destek kanallar\u0131, bir destek ekibine e-posta g\u00f6ndermekten ya da \u00e7a\u011fr\u0131 merkezlerini aramaktan \u00e7ok daha h\u0131zl\u0131 bir \u015fekilde cevap al\u0131nmas\u0131n\u0131 sa\u011flar<\/strong>. E-posta ile ne zaman yan\u0131t alaca\u011f\u0131n\u0131z\u0131 bilmek zordur. Canl\u0131 destek ile m\u00fc\u015fterilere, \u00e7\u00f6zemeyecekleri sorular\u0131 veya sorunlar\u0131 oldu\u011fu anda size ula\u015fmalar\u0131 i\u00e7in bir yol sunars\u0131n\u0131z.<\/p>\n

2. Canl\u0131 Destek, M\u00fc\u015fteri Edinme ve \u0130lk Kat\u0131l\u0131mda Yard\u0131mc\u0131 Olur<\/h2>\n

Canl\u0131 destek, potansiyel ve yeni m\u00fc\u015fterilerle ba\u011flant\u0131 kurman\u0131n ve onlara \u00fcr\u00fcn\u00fcn\u00fcz\u00fc kullanmalar\u0131<\/strong> veya web sitenizde para harcamalar\u0131 i\u00e7in ihtiya\u00e7 duyduklar\u0131 g\u00fcveni vermenin<\/strong> harika bir yoludur. Forrester’\u0131n bir ara\u015ft\u0131rmas\u0131na<\/a> g\u00f6re, sohbet eden t\u00fcketicilerin d\u00f6n\u00fc\u015f\u00fcm sa\u011flama olas\u0131l\u0131\u011f\u0131, etmeyenlere g\u00f6re 2,8 kat daha fazla<\/strong>. Websitenize bir canl\u0131 destek sistemi kurarak ziyaret\u00e7ilerinizi m\u00fc\u015fteriye \u00e7evirme oran\u0131n\u0131z\u0131 kolayl\u0131kla art\u0131rabilirsiniz<\/strong>.<\/p>\n

3. Canl\u0131 Destek, Temsilcilerinizin M\u00fc\u015fterilerle Yak\u0131nl\u0131k Kurmas\u0131n\u0131 Sa\u011flar<\/h2>\n

Canl\u0131 destekte temsilciler bir m\u00fc\u015fterinin tonunu ve duygular\u0131n\u0131 g\u00f6zlemleyebilir ve stillerini duruma en iyi uyacak \u015fekilde ayarlayabilir. Temsilciler, stili yans\u0131tarak veya formaliteyi bir m\u00fc\u015fterininkine uyacak \u015fekilde ayarlayarak, h\u0131zl\u0131 bir \u015fekilde dostane ve yard\u0131mc\u0131 bir ili\u015fki kurabilir. Mesajla\u015fma platformlar\u0131, temsilcilerinizin ki\u015filiklerini geleneksel kanallardan daha ger\u00e7ek\u00e7i bir \u015fekilde<\/strong> sergilemenizi sa\u011flar.<\/p>\n

4. Canl\u0131 Destek, M\u00fc\u015fterileriniz \u0130\u00e7in Tekrarlar\u0131 Azalt\u0131r<\/h2>\n

Hi\u00e7 kimse ya\u015fad\u0131\u011f\u0131 sorunu defalarca a\u00e7\u0131klamak istemez. Asl\u0131nda, m\u00fc\u015fterilerin %72’si<\/strong> bir temsilcinin, destek ge\u00e7mi\u015fi ve \u00fcr\u00fcn bilgileri de dahil olmak \u00fczere, kendilerine sormadan ayr\u0131nt\u0131lar\u0131n\u0131 bilmesini<\/strong> bekliyor.<\/p>\n

\u0130nfoset omni-kanal canl\u0131 destek sistemi<\/strong> ile temsilciler; m\u00fc\u015fterinin bilgilerini, t\u00fcm ge\u00e7mi\u015f g\u00f6r\u00fc\u015fmelerini, telefon \u00e7a\u011fr\u0131lar\u0131n\u0131, e-postalar\u0131n\u0131 kolayl\u0131kla tek bir ekran \u00fczerinde g\u00f6rebilirler<\/strong>. B\u00f6ylece m\u00fc\u015fterinizi ve m\u00fc\u015fteri sorununu an\u0131nda tan\u0131yarak h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6z\u00fcm \u00fcretirler, ola\u011fan\u00fcst\u00fc bir m\u00fc\u015fteri deneyimi<\/strong> yarat\u0131rlar.<\/p>\n

5. Canl\u0131 Destek, M\u00fc\u015fteri Hizmetleri Ekibinizin \u00dcretkenli\u011fini Art\u0131r\u0131r<\/h2>\n

Canl\u0131 destek, m\u00fc\u015fteri hizmetleri temsilcilerinizin \u00fcretkenli\u011fini art\u0131rmada da yard\u0131mc\u0131 olur. Bir ki\u015fi bir seferde yaln\u0131zca bir telefon g\u00f6r\u00fc\u015fmesinde olabilir veya bir e-postay\u0131 yan\u0131tlayabilirken, sohbet ile ayn\u0131 anda birden fazla ki\u015fiye destek verebilir<\/strong>.<\/p>\n

6. Canl\u0131 Destek, Rekabette Size Bir Avantaj Sa\u011flayabilir<\/h2>\n

Rakipleriniz canl\u0131 sohbet sunmuyorsa, bu size rekabette avantaj sa\u011flar. G\u00fcn\u00fcm\u00fczde t\u00fcketicilerin yar\u0131s\u0131ndan fazlas\u0131 birden fazla destek kanal\u0131 olan \u015firketleri tercih etmektedir<\/strong>. Acelesi olan bir m\u00fc\u015fteri size an\u0131nda ula\u015fabilece\u011fi canl\u0131 destek kanal\u0131n\u0131 tercih ederken, daha b\u00fcy\u00fck sat\u0131\u015f veya destek ihtiya\u00e7lar\u0131 olan bir m\u00fc\u015fteri \u00e7a\u011fr\u0131 merkezi kanal\u0131n\u0131z\u0131 tercih edebilir. En iyi m\u00fc\u015fteri deneyimini sunmak ve hi\u00e7bir potansiyel sat\u0131\u015f\u0131 ka\u00e7\u0131rmamak i\u00e7in t\u00fcm kanallarda bulunman\u0131z gerekir<\/strong>.<\/p>\n

\n

\u0130nfoset ile canl\u0131 destek, chatbot, e-posta, \u00e7a\u011fr\u0131 merkezi gibi t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platformdan y\u00f6netebilirsiniz. Canl\u0131 destek sistemi ve chatbot sisteminizi<\/a> hi\u00e7bir kodlama yapmadan<\/strong> dakikalar i\u00e7inde olu\u015fturup web sayfan\u0131za kolayl\u0131kla entegre edebilirsiniz. Ayr\u0131ca, \u00e7evrimd\u0131\u015f\u0131 oldu\u011funuzda bile sohbet formlar\u0131yla ve chatbotlar ile geribildirim ve destek talepleri toplayabilirsiniz.<\/p>\n

T\u00fcm destek ve sat\u0131\u015f kanallar\u0131nda m\u00fc\u015fterilerinize ola\u011fan\u00fcst\u00fc bir deneyim sunmak ve t\u00fcm bu s\u00fcre\u00e7leri tek bir platformdan<\/strong> kolayl\u0131kla y\u00f6netmek istiyorsan\u0131z bizimle ileti\u015fime ge\u00e7in<\/a> (0850 450 00 40<\/a>) ve Infoset’i bug\u00fcn denemeye ba\u015flay\u0131n.<\/p>\n","protected":false},"excerpt":{"rendered":"

Son zamanlarda pek \u00e7ok firma taraf\u0131ndan yo\u011fun bir \u015fekilde tercih edilen canl\u0131 destek kanallar\u0131n\u0131n neden bu kadar pop\u00fcler oldu\u011funu \u00f6\u011frenin.<\/p>\n","protected":false},"author":1,"featured_media":283,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[445],"tags":[577,507,389,391,579,393,397],"yoast_head":"\nCanl\u0131 Destek Kanallar\u0131n\u0131n M\u00fc\u015fteri Hizmetlerine Faydalar\u0131 - Infoset<\/title>\n<meta name=\"description\" content=\"Son zamanlarda pek \u00e7ok firma taraf\u0131ndan yo\u011fun bir \u015fekilde tercih edilen canl\u0131 destek kanallar\u0131n\u0131n neden bu kadar pop\u00fcler oldu\u011funu \u00f6\u011frenin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/infoset.app\/blog\/tr\/canli-destek-kanallarinin-musteri-hizmetlerine-faydalari\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canl\u0131 Destek Kanallar\u0131n\u0131n M\u00fc\u015fteri Hizmetlerine Faydalar\u0131 - 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