{"id":743,"date":"2021-11-18T19:00:00","date_gmt":"2021-11-18T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=743"},"modified":"2021-11-26T08:48:03","modified_gmt":"2021-11-26T05:48:03","slug":"musteri-destek-personeli-alirken-dikkat-gereken-3-unsur","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-destek-personeli-alirken-dikkat-gereken-3-unsur\/","title":{"rendered":"M\u00fc\u015fteri Destek Personelini \u0130\u015fe Al\u0131rken Dikkat Edilmesi Gereken 3 Unsur"},"content":{"rendered":"\n<p>\u0130\u015fletmelerin m\u00fc\u015fteri memnuniyetlerini sa\u011flamak i\u00e7in yat\u0131r\u0131m yapt\u0131klar\u0131 noktalardan biri m\u00fc\u015fteri destek hizmetleridir. Bu sebeple, bu alanda i\u015fe al\u0131nacak personelleri do\u011fru se\u00e7ilmesi b\u00fcy\u00fck \u00f6nem ta\u015f\u0131r. Peki, m\u00fc\u015fteri destek personelini i\u015fe al\u0131rken nelere dikkat etmek gerekir?<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Destek Personeli Hakk\u0131nda<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri destek personelleri, m\u00fc\u015fterilerden gelen talep ve \u015fikayetleri ba\u011fl\u0131 olduklar\u0131 marka ad\u0131na etkili \u015fekilde yan\u0131tlayarak m\u00fc\u015fteri memnuniyetini sa\u011flayan \u00e7al\u0131\u015fanlard\u0131r. Markan\u0131n stratejilerine g\u00f6re sat\u0131\u015f \u00f6ncesinde, sat\u0131\u015f an\u0131nda ya da sat\u0131\u015f sonras\u0131nda g\u00f6rev alabilirler.&nbsp;<\/p>\n\n\n\n<p>M\u00fc\u015fteri destek personelleri i\u015fletmelerin sat\u0131\u015f oranlar\u0131 \u00fczerinde b\u00fcy\u00fck bir etkiye sahiptir. Yap\u0131lan bir <a href=\"https:\/\/c1.sfdcstatic.com\/content\/dam\/web\/en_us\/www\/documents\/research\/salesforce-state-of-the-connected-customer-4th-ed.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e7al\u0131\u015fmaya g\u00f6re<\/a><strong>; t\u00fcketicilerin %89\u2019u,<\/strong> olumlu destek s\u00fcreci ge\u00e7irdikleri i\u015fletmelerden tekrar sat\u0131n al\u0131m yapmaya meyilli olduklar\u0131n\u0131 belirtmi\u015ftir. \u0130\u015fletmeler, m\u00fc\u015fteri destek ekiplerinin i\u015f y\u00fck\u00fcn\u00fcn artt\u0131\u011f\u0131, destek hacmi\/zaman gibi metriklerin olumsuz olarak de\u011fi\u015fti\u011fi durumlarda yeni destek personelleri i\u015fe almay\u0131 d\u00fc\u015f\u00fcnebilirler.&nbsp;<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Destek Personelini \u0130\u015fe Al\u0131rken Nelere Dikkat Edilmelidir?<\/strong><\/h2>\n\n\n\n<p>\u015eirketlerin m\u00fc\u015fteri destek hizmetlerindeki stratejilerine g\u00f6re ideal personel anlay\u0131\u015flar\u0131 da de\u011fi\u015febilir. Yine de <a href=\"https:\/\/infoset.app\/blog\/tr\/chatbotlar-musteri-emnuniyetini-artirmanin-4-yolu\/\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00fc\u015fteri<\/a> destek personelini i\u015fe al\u0131rken dikkat edilmesi gereken baz\u0131 temel maddeler vard\u0131r.<\/p>\n\n\n\n<h3><strong>1) Destek Personelinde Aran\u0131lan \u00d6zellikleri Belirlemek<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-3-1024x768.jpg\" alt=\"m\u00fc\u015fteri destek personelini\" class=\"wp-image-734\" width=\"629\" height=\"471\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-3-1024x768.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-3-300x225.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-3-1536x1152.jpg 1536w\" sizes=\"(max-width: 629px) 100vw, 629px\" \/><\/figure>\n\n\n\n<p>M\u00fc\u015fteri destek personeli i\u00e7in i\u015fe al\u0131m yap\u0131l\u0131rken, \u00f6ncelikli olarak al\u0131m yap\u0131lacak pozisyonun gereklilikleri ve bu gereklileri sa\u011flayacak \u00f6zellikler belirlenmelidir. Bu noktada, halihaz\u0131rda \u00e7al\u0131\u015fmakta olan destek ekibinden geri d\u00f6n\u00fc\u015f al\u0131nabilir. \u00c7al\u0131\u015fma sistemine g\u00f6re i\u015fe al\u0131nacak adaylardan <strong>omnichannel sistemleriyle \u00e7al\u0131\u015fabilme<\/strong>, teknolojiye ilgi ve yatk\u0131nl\u0131k gibi \u00f6zellikler beklenebilir.&nbsp;<\/p>\n\n\n\n<h3><strong>2) Adaylar\u0131n Teknik Yeterliliklerini ve Problem \u00c7\u00f6zme Becerilerini Test Etmek<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-1-1024x768.jpg\" alt=\"m\u00fc\u015fteri destek personelini\" class=\"wp-image-731\" width=\"617\" height=\"462\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-1-1024x768.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-1-300x225.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-1-1536x1152.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-1-300x225@2x.jpg 600w\" sizes=\"(max-width: 617px) 100vw, 617px\" \/><\/figure>\n\n\n\n<p>M\u00fc\u015fteri destek personelinin i\u015fe al\u0131naca\u011f\u0131 pozisyona g\u00f6re sahip olmas\u0131 gereken baz\u0131 teknik \u00f6zellikler vard\u0131r. Adaylar\u0131n&nbsp; empati yetene\u011fi, kriz y\u00f6netimi gibi \u00f6zelliklere sahip olmalar\u0131n\u0131n yan\u0131 s\u0131ra etkin problem \u00e7\u00f6zme becerilerine de sahip olmalar\u0131 gerekir. M\u00fc\u015fteri destek ekibinize en uygun aday\u0131 i\u015fe alabilmek i\u00e7in i\u015fe al\u0131m s\u00fcrecinin basamaklar\u0131ndan birinde bu \u00f6zelliklerin test edilmesine yer verebilirsiniz. Yarataca\u011f\u0131n\u0131z g\u00f6r\u00fc\u015fme sim\u00fclasyonlar\u0131 ile adaylar\u0131n m\u00fc\u015fterilere kar\u015f\u0131 tutumlar\u0131n\u0131, krizlerle ba\u015fa \u00e7\u0131k\u0131p \u00e7\u0131kamad\u0131klar\u0131n\u0131 ve sorunlara getirdikleri \u00e7\u00f6z\u00fcmleri g\u00f6zlemleyebilirsiniz. B\u00f6ylece i\u015fveren taraf aday\u0131n yetkinli\u011fini test ederken, aday da olas\u0131 \u00e7al\u0131\u015fma ortam\u0131 hakk\u0131nda fikir sahibi olur.<\/p>\n\n\n\n<h3><strong>3) \u015eirket De\u011ferlerini Belirleyip Adaylarla Payla\u015fmak<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-4-1024x768.jpg\" alt=\"m\u00fc\u015fteri destek personeli\" class=\"wp-image-736\" width=\"638\" height=\"478\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-4-1024x768.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-4-300x225.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-4-1536x1152.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/11\/3-factors-to-consider-when-hiring-customer-support-staff-4-300x225@2x.jpg 600w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/><\/figure>\n\n\n\n<p>M\u00fc\u015fteri destek personeli, m\u00fc\u015fterilerle olan birebir etkile\u015fimlerinde b\u00fcnyesinde \u00e7al\u0131\u015ft\u0131klar\u0131 markan\u0131n de\u011ferlerini temsil eder. \u0130\u015fe al\u0131m s\u00fcre\u00e7lerinde belirlenen marka de\u011ferlerinin adaylarla payla\u015f\u0131lmas\u0131 ve ortak de\u011ferlere sahip adaylar\u0131n ekibe dahil edilmesi \u00f6nemlidir. \u00c7\u00fcnk\u00fc bu adaylar, marka de\u011ferlerini en etkili \u015fekilde temsil ederek m\u00fc\u015fterilerin g\u00fcveninin kazan\u0131lmas\u0131na ve marka imaj\u0131na b\u00fcy\u00fck katk\u0131 sa\u011flarlar.&nbsp;<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Destek Sistemlerinin Adresi: Infoset<\/strong><\/h2>\n\n\n\n<p>Klasik m\u00fc\u015fteri destek sistemleri, \u015firketler i\u00e7in y\u00fcksek b\u00fct\u00e7elere mal olurken zaman ve enerji kayb\u0131na yol a\u00e7ar. Infoset ile t\u00fcm m\u00fc\u015fteri destek s\u00fcre\u00e7lerini otomatize ederek zamandan ve maliyetten tasarruf edebilirsiniz. Omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset&#8217;i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda sizlere m\u00fc\u015fteri destek personellerini i\u015fe al\u0131rken dikkat etmeniz gereken noktalardan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":729,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385,27],"tags":[483,557,822],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Destek Personelini \u0130\u015fe Al\u0131rken Dikkat Edilmesi Gereken 3 Unsur - Infoset<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri destek personeli ne i\u015f yapar? 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