{"id":73,"date":"2020-08-27T00:00:00","date_gmt":"2020-08-26T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=73"},"modified":"2021-09-12T17:34:17","modified_gmt":"2021-09-12T14:34:17","slug":"chatbotlar-sohbet-botlari-musteri-destegi","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/chatbotlar-sohbet-botlari-musteri-destegi\/","title":{"rendered":"Chatbot (Sohbet Robotu) ile M\u00fc\u015fteri Deste\u011fi"},"content":{"rendered":"<p>Chatbotlar, ya da di\u011fer ad\u0131yla <em>sohbet robotlar\u0131<\/em>, m\u00fc\u015fterilerinizin sorular\u0131n\u0131 otomatik olarak yan\u0131tlamak ve do\u011fal konu\u015fma deneyimleri olu\u015fturmak i\u00e7in yapay zeka (AI) ve makine \u00f6\u011frenimini kullanan yaz\u0131l\u0131m uygulamalar\u0131d\u0131r.<\/p>\n<p>Chatbotlar, m\u00fc\u015fterilerinizin sorunlar\u0131n\u0131 \u00e7\u00f6zmeye yard\u0131mc\u0131 olmak i\u00e7in olu\u015fturdu\u011funuz soru-cevap mekanizmalar\u0131n\u0131 ya da SSS&#8217;ler veya bilgi taban\u0131 makaleleri gibi mevcut kaynaklar\u0131n\u0131z\u0131 kullan\u0131rlar. Ayn\u0131 sorunun birden \u00e7ok bi\u00e7imini tan\u0131y\u0131p yan\u0131tlayabilirler, bir soruya birden fazla yan\u0131t verebilirler, ve bunlar\u0131n tamam\u0131n\u0131 ger\u00e7ek zamanl\u0131 olarak <em>an\u0131nda<\/em> yaparlar. Peki, <strong>sohbet robotlar\u0131n\u0131n (chatbotlar\u0131n) sa\u011flad\u0131\u011f\u0131 faydalar nelerdir?<\/strong> Gelin hep birlikte inceleyelim.<\/p>\n<h2>An\u0131nda M\u00fc\u015fteri Deste\u011fi Sa\u011flay\u0131n<\/h2>\n<p>Uzun kuyruk s\u00fcreleri m\u00fc\u015fterileri korkutur. En b\u00fcy\u00fck m\u00fc\u015fteri hayal k\u0131r\u0131kl\u0131klar\u0131ndan biri markalardan an\u0131nda yan\u0131t alamamakt\u0131r. Sohbet botu ve chatbot sistemleri, ger\u00e7ek zamanl\u0131 sat\u0131\u015f ve destek sa\u011flamak ya da \u00f6n eleme ve \u00f6n bilgi al\u0131m\u0131 yapmak i\u00e7in en iyi \u00e7\u00f6z\u00fcmd\u00fcr. Botlar; \u00e7\u00f6z\u00fcm ve sat\u0131\u015f s\u00fcrelerinizi h\u0131zland\u0131rmak, m\u00fc\u015fteri deneyimini art\u0131rmak ve hayal k\u0131r\u0131kl\u0131\u011f\u0131n\u0131 azaltmak i\u00e7in son derece \u00f6nemlidir.<\/p>\n<h2>7\u00d724 Kullan\u0131labilirlik<\/h2>\n<p>M\u00fc\u015fterilerin beklemede harcad\u0131klar\u0131 zaman\u0131n onlar i\u00e7in b\u00fcy\u00fck bir hayal k\u0131r\u0131kl\u0131\u011f\u0131 oldu\u011fundan bahsettik. T\u00fcketicilerin <strong>%43&#8217;\u00fc<\/strong> \u00e7evrimi\u00e7i perakendecilerden <strong>7 g\u00fcn 24 saat<\/strong> m\u00fc\u015fteri hizmeti bekliyor ve <strong>%36&#8217;s\u0131<\/strong> m\u00fc\u015fteri hizmetlerinin g\u00fcnde yakla\u015f\u0131k 12 saat \/ haftada 7 g\u00fcn, \u00f6rne\u011fin <strong>sabah 8&#8217;den ak\u015fam 8&#8217;e kadar mevcut olmas\u0131n\u0131<\/strong> bekliyor.<\/p>\n<p>24&#215;7 kullan\u0131labilirli\u011fin do\u011frudan sonucu, a\u00e7\u0131k\u00e7a \u00e7\u00f6z\u00fcn\u00fcrl\u00fck h\u0131z\u0131n\u0131 art\u0131r\u0131yor. M\u00fc\u015fterileri elde tutmak s\u00f6z konusu oldu\u011funda, h\u0131zl\u0131 yan\u0131t vermek ve bir sorunu ilk temasta \u00e7\u00f6zmek b\u00fcy\u00fck fark yaratan bir fakt\u00f6rd\u00fcr. Bu, chatbotlar\u0131n <strong>g\u00fcn\u00fcn her saati<\/strong> \u00fcst\u00fcn m\u00fc\u015fteri hizmeti sunmak i\u00e7in kullan\u0131lmas\u0131n\u0131n en \u00f6nemli nedenlerinden biridir. M\u00fc\u015fteri destek botlar\u0131, <strong>destek ekibi m\u00fcsait olmad\u0131\u011f\u0131nda bile<\/strong> her zaman an\u0131nda yan\u0131tlar sa\u011flar. M\u00fc\u015fterilerin her an sohbet botlar\u0131n\u0131 kullanabilmesi ve sorunlar\u0131na \u00e7\u00f6z\u00fcm bulabilmeleri markan\u0131za olan memnuniyeti ve ba\u011fl\u0131l\u0131\u011f\u0131 art\u0131r\u0131r.<\/p>\n<h2>Botlarla M\u00fc\u015fteri Deste\u011fi Maliyetinizi Azalt\u0131n<\/h2>\n<p>\u0130\u015fletmelerin, m\u00fc\u015fteri hizmetleri kalitesinden \u00f6d\u00fcn vermeden maliyetlerini nas\u0131l optimize edebilece\u011fini soruyorsan\u0131z <strong>cevab\u0131 chatbotlar<\/strong>. Chatbot&#8217;un dikkat \u00e7ekici faydalar\u0131ndan biri operasyonel maliyetlerden tasarruf sa\u011flamakt\u0131r. Destek ve sat\u0131\u015f s\u00fcre\u00e7lerini h\u0131zland\u0131rmak i\u00e7in sohbet robotlar\u0131n\u0131n avantajlar\u0131ndan yararlanmak g\u00fcn\u00fcm\u00fczde \u00e7ok \u00f6nemlidir.<\/p>\n<p>Chatbotlar\u0131 kullanarak ayn\u0131 anda \u00e7ok say\u0131da konu\u015fmay\u0131 y\u00f6netebilirsiniz. Bir\u00e7ok destek talebini <strong>daha ekibinize ula\u015fmadan<\/strong> \u00e7\u00f6zebilir, ziyaret\u00e7ilerinizi otomatik olarak <strong>sat\u0131\u015f f\u0131rsatlar\u0131na<\/strong> \u00e7evirebilirsiniz. Bu, maliyetleri makul d\u00fczeyde tutarken artan m\u00fc\u015fteri talepleriyle ba\u015fa \u00e7\u0131kmak i\u00e7in m\u00fckemmel bir \u00e7\u00f6z\u00fcmd\u00fcr. M\u00fc\u015fteri deste\u011fi i\u00e7in <strong>yapay zekaya<\/strong> yat\u0131r\u0131m yapmak, i\u015fletmelerin maliyetleri optimize etmelerine ve harika bir m\u00fc\u015fteri deneyimi sunmalar\u0131na yard\u0131mc\u0131 olur.<\/p>\n<h2>M\u00fc\u015fteri Geri Bildirimlerini ve Bilgilerini Toplay\u0131n<\/h2>\n<p>M\u00fc\u015fteri geri bildirimi her i\u015fletme i\u00e7in hayati \u00f6nem ta\u015f\u0131r. Ancak m\u00fc\u015fterilerinizin geri bildirim formlar\u0131n\u0131 doldurmalar\u0131n\u0131 veya anketleri yan\u0131tlamalar\u0131n\u0131 sa\u011flamak zordur. Chatbot sistemleri ile <strong>do\u011fal bir konu\u015fma deneyimi yaratarak<\/strong> geri bildirim s\u00fcrecinizi kolayla\u015ft\u0131rabilir, daha fazla geri bildirim toplayarak m\u00fc\u015fterilerinizin \u00fcr\u00fcnlerinizden ve hizmetlerinizden ne kadar memnun oldu\u011funu \u00f6\u011frenebilirsiniz.<\/p>\n<hr>\n<p>\u0130nfoset ile <a href=\"\/tr\/solutions\/live-chat\" target=\"_blank\" rel=\"noopener\">canl\u0131 destek sistemi ve chatbot sisteminizi<\/a> <strong>hi\u00e7bir kodlama yapmadan<\/strong> dakikalar i\u00e7inde olu\u015fturup web sayfan\u0131za entegre edebilirsiniz. Ziyaret\u00e7ilerinizi potansiyel m\u00fc\u015fterilere, m\u00fc\u015fterilerinizi mutlu kullan\u0131c\u0131lara d\u00f6n\u00fc\u015ft\u00fcrmeye an\u0131nda ba\u015flayabilirsiniz. Ayr\u0131ca, \u00e7evrimd\u0131\u015f\u0131 oldu\u011funuzda bile sohbet formlar\u0131yla ve chatbotlar ile <strong>geribildirim ve destek talepleri toplayabilirsiniz<\/strong>.<\/p>\n<p>Canl\u0131 destek, chatbot, e-posta, \u00e7a\u011fr\u0131 merkezi gibi t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 <strong>tek bir platformdan<\/strong> y\u00f6netmek istiyorsan\u0131z <a href=\"\/tr\/pricing\" target=\"_blank\" rel=\"noopener\">bizimle ileti\u015fime ge\u00e7in<\/a> (<a class=\"link hoverable\" href=\"tel:+908504500040\">0850 450 00 40<\/a>) ve Infoset&#8217;i bug\u00fcn denemeye ba\u015flay\u0131n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbotlar arac\u0131l\u0131\u011f\u0131yla m\u00fc\u015fteri destek s\u00fcre\u00e7lerinizi otomatize edebilir, destek ekiplerinizin \u00fczerindeki y\u00fck\u00fc azaltabilirsiniz.<\/p>\n","protected":false},"author":1,"featured_media":288,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[445],"tags":[577,507,389,391,579,393,397],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - 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