{"id":71,"date":"2020-08-18T00:00:00","date_gmt":"2020-08-17T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=71"},"modified":"2021-09-12T17:35:34","modified_gmt":"2021-09-12T14:35:34","slug":"yeni-musteri-destek-satis-ozellikleri","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/yeni-musteri-destek-satis-ozellikleri\/","title":{"rendered":"Yepyeni Bir \u0130nfoset: Destek ve Sat\u0131\u015f S\u00fcre\u00e7lerinizi H\u0131zland\u0131ran Yeni \u00d6zellikler"},"content":{"rendered":"<p>Bu hafta, son birka\u00e7 ayd\u0131r \u00fczerinde \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z Infoset&#8217;in bug\u00fcne kadarki <em>en b\u00fcy\u00fck<\/em> \u00fcr\u00fcn g\u00fcncellemesini yay\u0131nlad\u0131k. \u0130nfoset&#8217;e global \u00f6l\u00e7ekte alan\u0131n\u0131n en iyisi destek ve sat\u0131\u015f \u00f6zellikleri ekledik ve mevcut \u00f6zelliklerin kullan\u0131m\u0131n\u0131 m\u00fcmk\u00fcn oldu\u011funca kolayla\u015ft\u0131rd\u0131k. Bu g\u00fcncelleme ile m\u00fc\u015fterilerimiz; m\u00fc\u015fteri destek ve sat\u0131\u015f s\u00fcre\u00e7lerini birbirine derinlemesine entegre edebilecek, verimliliklerini art\u0131racak, destek ve sat\u0131\u015flar\u0131n\u0131 zahmetsizce \u00f6l\u00e7eklendirecek g\u00fcc\u00fc ve esnekli\u011fi kazanacak.<\/p>\n<h2>Yepyeni, canl\u0131 bir dizayn<\/h2>\n<p>\u0130nfoset aray\u00fcz\u00fcn\u00fc ba\u015ftan a\u015fa\u011f\u0131 yeniden dizayn ettik ve altyap\u0131m\u0131z\u0131 en modern teknolojiler ile g\u00fcncelledik. Aray\u00fcz renklerimizi g\u00f6ze ho\u015f gelen renkler ile de\u011fi\u015ftik, t\u00fcm kontrolleri kolay bir \u015fekilde bulunabilecek yerlere ta\u015f\u0131d\u0131k, aray\u00fczdeki t\u00fcm \u00f6\u011felerin <em>do\u011fal<\/em> ve kullan\u0131\u015fl\u0131 hissettirdi\u011finden emin olduk.<\/p>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/dashboard-tr.png\" alt=\"Yeni Infoset aray\u00fcz\u00fc\"><\/p>\n<ul>\n<li><strong>Daha h\u0131zl\u0131 sayfa ge\u00e7i\u015fleri<\/strong>: Yeni <em>single-page<\/em> mimarimiz sayesinde sayfa ge\u00e7i\u015fleri art\u0131k <strong>10 kat<\/strong> daha h\u0131zl\u0131.<\/li>\n<li><strong>Daha k\u00fc\u00e7\u00fck paket boyutu<\/strong>: Paket boyutumuzu <strong>8x<\/strong> daha k\u00fc\u00e7\u00fck hale getirdik. Infoset art\u0131k daha az kaynak (veri ve bellek) t\u00fcketiyor ve her \u015fey \u00e7ok daha h\u0131zl\u0131 y\u00fckleniyor.<\/li>\n<\/ul>\n<h2>Sohbet robotlar\u0131 (chatbotlar): Destek ve lead olu\u015fturmay\u0131 otomatikle\u015ftirin<\/h2>\n<p>Bu g\u00fcncellemeyle birlikte b\u00fcy\u00fck bir yeni \u00f6zellik sunuyoruz: <strong>sohbet robotlar\u0131<\/strong>, ya da bilinen ad\u0131yla <strong>chatbotlar<\/strong>. Art\u0131k destek veya sat\u0131\u015f i\u00e7in chatbotlar olu\u015fturabilecek ve bunlar\u0131 Infoset sohbet ara\u00e7lar\u0131n\u0131za ba\u011flayabileceksiniz.<\/p>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/chatbot-tr.png\" alt=\"Infoset chatbot\"><\/p>\n<p><strong>Peki neden chatbotlar?<\/strong> \u00c7\u00fcnk\u00fc:<\/p>\n<ul>\n<li>Chatbot&#8217;lar ziyaret\u00e7ilerinize h\u0131zla yan\u0131t verir, destek ve sat\u0131\u015f ekiplerinize zaman kazand\u0131r\u0131r<\/li>\n<li>Chatbot&#8217;lar ziyaret\u00e7i bilgilerini toplayarak ve sizin yerinize demolar olu\u015fturarak sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131r\u0131r<\/li>\n<li>Chatbot&#8217;lar CSAT puanlar\u0131n\u0131z\u0131 iyile\u015ftirir (m\u00fc\u015fterileriniz onlara 7\/24 destek verebilecek botlar g\u00f6rmekten ho\u015flan\u0131r)<\/li>\n<\/ul>\n<p>Kullan\u0131m\u0131 kolay ak\u0131\u015f d\u00fczenleyicimizi kullanarak <strong>tek bir sat\u0131r kod yazmadan<\/strong> chatbot&#8217;lar olu\u015fturabilir ve web sitenize\/uygulaman\u0131za <em>dakikalar<\/em> i\u00e7inde entegre edebilirsiniz. Chatbot&#8217;unuzun ne zaman etkin olaca\u011f\u0131n\u0131 da belirtebilirsiniz, \u00f6rn. her zaman aktif, mesai saatleri d\u0131\u015f\u0131nda aktif.<\/p>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/chatbot-setup-tr.png\" alt=\"Kodlama yapmadan chatbotlar olu\u015fturun\"><\/p>\n<h2>Yeni sohbet \u00f6zellikleri<\/h2>\n<p>Bu g\u00fcncellemeyle birlikte a\u015fa\u011f\u0131dakiler dahil bir\u00e7ok yeni sohbet \u00f6zelli\u011fi ekledik:<\/p>\n<ul>\n<li><strong>Kaydedilmi\u015f yan\u0131tlar<\/strong>: S\u0131k kulland\u0131\u011f\u0131n\u0131z yan\u0131tlar\u0131 kaydedebilir ve daha sonra tek bir t\u0131klama ile ziyaret\u00e7ilerinize g\u00f6nderebilirsiniz.<\/li>\n<\/ul>\n<figure>   <img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/chat-saved-reply-share.gif\" alt=\"Kaydedilmi\u015f yan\u0131tlar g\u00f6nderin\"><figcaption>Kaydedilmi\u015f yan\u0131tlar g\u00f6nderin<\/figcaption><\/figure>\n<ul>\n<li><strong>Makale entegrasyonu<\/strong>: Yard\u0131m merkeziniz art\u0131k sohbet arac\u0131n\u0131zla derinlemesine entegre bir \u015fekilde \u00e7al\u0131\u015f\u0131yor. Art\u0131k sohbet mesajlar\u0131n\u0131zda yard\u0131m merkezi makaleleri g\u00f6nderebilir ve canl\u0131 deste\u011finizi h\u0131zland\u0131rabilirsiniz.<\/li>\n<\/ul>\n<figure>   <img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/chat-article-share.gif\" alt=\"Makalelerinizi sohbet arac\u0131l\u0131\u011f\u0131 ile payla\u015f\u0131n\"><figcaption>Makalelerinizi sohbet arac\u0131l\u0131\u011f\u0131 ile payla\u015f\u0131n<\/figcaption><\/figure>\n<figure>   <img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/send-article-agent.png\" alt=\"Yard\u0131m merkezi makaleleri g\u00f6nderin - temsilci\"><figcaption>G\u00f6nderilen makale \u00f6rne\u011fi<\/figcaption><\/figure>\n<figure>   <img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/send-article-visitor.png\" alt=\"Yard\u0131m merkezi makaleleri g\u00f6nderin - ziyaret\u00e7i\"><figcaption>Ziyaret\u00e7inin g\u00f6rd\u00fc\u011f\u00fc<\/figcaption><\/figure>\n<ul>\n<li><strong>Zengin medya payla\u015f\u0131m\u0131<\/strong>: Art\u0131k Youtube\/Vimeo videolar\u0131 ve daha fazlas\u0131 dahil olmak \u00fczere sohbet mesajlar\u0131n\u0131zda zengin medya payla\u015fabilirsiniz. Payla\u015f\u0131lan medyalar kendi yerel formatlar\u0131nda g\u00f6sterilecektir, \u00f6r. Youtube videolar\u0131, ziyaret\u00e7ilerinizin al\u0131\u015fk\u0131n oldu\u011fu Youtube kanvas\u0131nda g\u00f6r\u00fcnt\u00fclenecektir.<\/li>\n<\/ul>\n<figure>   <img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/chat-video-share.gif\" alt=\"Zengin medya payla\u015f\u0131n, \u00f6r. Youtube videolar\u0131\"><figcaption>Zengin medya payla\u015f\u0131n, \u00f6r. Youtube videolar\u0131<\/figcaption><\/figure>\n<ul>\n<li><strong>Daha iyi sohbet ge\u00e7mi\u015f g\u00f6r\u00fcn\u00fcm\u00fc, \u00f6zel notlar ve daha fazlas\u0131<\/strong>: Sohbet aray\u00fcz\u00fcn\u00fc daha detayl\u0131 ve kullan\u0131m\u0131 daha kolay hale getirdik. Sohbet ge\u00e7mi\u015finizi kolayca g\u00f6rebilir ve filtreleyebilir, sohbetlerinizi f\u0131rsatlar ve destek taleplerine ba\u011flayabilir, sohbetler sayfas\u0131ndan ayr\u0131lmadan ki\u015fileri d\u00fczenleyebilir ve daha fazlas\u0131n\u0131 yapabilirsiniz.<\/li>\n<\/ul>\n<h2>\u00c7a\u011fr\u0131 merkezinizi canl\u0131 olarak takip edin<\/h2>\n<p>\u00c7a\u011fr\u0131 merkezi canl\u0131 takip ekran\u0131m\u0131z\u0131 (wallboard) \u00e7ok daha h\u0131zl\u0131 ve kullan\u0131\u015fl\u0131 bir hale getirdik. Canl\u0131 takip ekran\u0131n\u0131 <strong>tam ekran yaparak<\/strong> buray\u0131 bir wallboard&#8217;a \u00e7evirebilir, bir monit\u00f6re yans\u0131tarak verileri t\u00fcm ekibinizin g\u00f6rebilece\u011fi bir hale getirebilirsiniz.<\/p>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/live-dashboard.png\" alt=\"\u00c7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131, wallboard\"><\/p>\n<h2>Daha detayl\u0131, daha kolay sat\u0131\u015f y\u00f6netimi<\/h2>\n<p>F\u0131rsat ve destek talebi y\u00f6netimi sayfalar\u0131m\u0131z\u0131 daha detayl\u0131 ve kullan\u0131m\u0131 daha kolay hale getirdik. Olayla ilgili mevcut t\u00fcm bilgileri g\u00f6rmenize ve sat\u0131\u015flar\u0131n\u0131z\u0131 daha h\u0131zl\u0131 kapatman\u0131za \/ destek taleplerini daha h\u0131zl\u0131 \u00e7\u00f6zmenize yard\u0131mc\u0131 olacak yeni <strong>ayr\u0131nt\u0131 sayfalar\u0131<\/strong> ekledik.<\/p>\n<p>S\u00fcr\u00fckle &amp; b\u0131rak bir panoda f\u0131rsatlar\u0131n\u0131z\u0131\/taleplerinizi y\u00f6netmek i\u00e7in <strong>Kanban g\u00f6r\u00fcn\u00fcm\u00fcn\u00fc<\/strong> veya verilerinizi bir tabloda g\u00f6rmek i\u00e7in eski tarz <strong>tablo g\u00f6r\u00fcn\u00fcm\u00fcn\u00fc<\/strong> kullanabilirsiniz.<\/p>\n<figure>   <video src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/drag-drop-deal.mp4\" muted=\"\" autoplay=\"\" loop=\"\" playsinline=\"\"><\/video><figcaption>S\u00fcr\u00fckle ve b\u0131rak aray\u00fczle f\u0131rsatlar\u0131n\u0131z\u0131 y\u00f6netin<\/figcaption><\/figure>\n<figure>   <img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/deal-detail.png\" alt=\"Ayr\u0131nt\u0131 sayfas\u0131nda her \u015feyi g\u00f6r\u00fcn\"><figcaption>Ayr\u0131nt\u0131 sayfas\u0131nda her \u015feyi g\u00f6r\u00fcn<\/figcaption><\/figure>\n<h2>E-posta ile talep y\u00f6netimi, talep tekille\u015ftirme ve daha fazlas\u0131<\/h2>\n<p>Art\u0131k e-posta hesaplar\u0131n\u0131z\u0131 Infoset&#8217;e ba\u011flayabilir ve gelen e-postalar\u0131 otomatik olarak destek taleplerine d\u00f6n\u00fc\u015ft\u00fcrebilirsiniz. Bu e-postalar\u0131 do\u011frudan Infoset \u00fczerinden de yan\u0131tlayabilirsiniz.<\/p>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/email-reply.png\" alt=\"E-postalar\u0131 yan\u0131tlay\u0131n\"><\/p>\n<p>Ayn\u0131 ki\u015fi ayn\u0131 talep i\u00e7in size canl\u0131 sohbet yoluyla ula\u015ft\u0131\u011f\u0131nda, sizi arad\u0131\u011f\u0131nda, ba\u015fka bir e-posta g\u00f6nderdi\u011finde ne olacak? Yeni <strong>t\u00fcm bu talepleri birle\u015ftirebilir<\/strong> ve ortaya \u00e7\u0131kan tek talep \u00fczerinde t\u00fcm etkinlikleri (sohbetler, \u00e7a\u011fr\u0131lar, e-postalar) g\u00f6rebilir ve takip edebilirsiniz.<\/p>\n<p><video src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/merge-tickets.mp4\" muted=\"\" autoplay=\"\" loop=\"\" playsinline=\"\"><\/video><\/p>\n<h2>\u00d6zel Veri Alanlar\u0131<\/h2>\n<p>Art\u0131k ki\u015filer, \u015firketler, f\u0131rsatlar, talepler ve daha fazlas\u0131 i\u00e7in <strong>kendi veri alanlar\u0131n\u0131z\u0131 olu\u015fturabilir<\/strong> ve CRM verilerinizi istedi\u011finiz gibi ki\u015fiselle\u015ftirebilirsiniz.<\/p>\n<h2>Yeni raporlar<\/h2>\n<p>S\u0131k\u0131c\u0131 raporlara bakman\u0131n ne kadar k\u00f6t\u00fc oldu\u011funu biliyoruz, bu y\u00fczden Infoset raporlar\u0131n\u0131n <em>o kadar s\u0131k\u0131c\u0131 olmad\u0131\u011f\u0131ndan<\/em> emin olduk. T\u00fcm raporlar\u0131m\u0131z\u0131 yeniden tasarlad\u0131k ve g\u00f6ze hitap etmelerini sa\u011flad\u0131k. Ayr\u0131ca bir\u00e7ok yeni rapor ekledik ve mevcut raporlar\u0131 \u00e7ok daha detayl\u0131 hale getirdik.<\/p>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2020-08-17\/call-center-reports-tr.png\" alt=\"Infoset yeni rapor tasar\u0131m\u0131\"><\/p>\n<h2>Daha iyi geli\u015ftirici k\u00fct\u00fcphanesi (API)<\/h2>\n<p>G\u00f6rd\u00fc\u011f\u00fcn\u00fcz aray\u00fcz\u00fcm\u00fcz\u00fc ba\u015ftan a\u015fa\u011f\u0131 de\u011fi\u015ftirdik, ama ayn\u0131 zamanda <em>g\u00f6rmedi\u011finiz<\/em> baz\u0131 \u015feyleri de de\u011fi\u015ftirdik. Geli\u015ftirici API&#8217;mizi <strong>REST mimarisi<\/strong> ile yeniden olu\u015fturduk. API&#8217;miz art\u0131k daha \u00f6l\u00e7eklenebilir, daha iyi yap\u0131land\u0131r\u0131lm\u0131\u015f ve \u00e7ok daha h\u0131zl\u0131.<\/p>\n<p>API&#8217;miz halen aktif geli\u015ftirme a\u015famas\u0131nda, bu nedenle hen\u00fcz resmi bir d\u00f6k\u00fcmantasyon payla\u015fmad\u0131k. Yak\u0131nda API&#8217;mizi herkese a\u00e7\u0131k hale getirece\u011fiz ve geli\u015ftirici d\u00f6k\u00fcmanlar\u0131n\u0131 yay\u0131nlayaca\u011f\u0131z, ancak bunu beklemek istemiyorsan\u0131z <a href=\"mailto:dev@infoset.app\" target=\"_blank\" rel=\"noopener\">dev@infoset.app<\/a> adresine bir e-posta g\u00f6nderebilir ve Beta API&#8217;mize eri\u015fim yetkisi alabilirsiniz.<\/p>\n<hr>\n<p>Infoset olarak kullan\u0131m kolayl\u0131\u011f\u0131ndan \u00f6d\u00fcn vermeden t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131 birle\u015ftiren ve derinlemesine entegre eden bir \u00e7\u00f6z\u00fcm sunuyoruz. T\u00fcm g\u00fcn uygulamalar aras\u0131nda ge\u00e7i\u015f yapmay\u0131 ve onlarca m\u00fc\u015fteri destek\/sat\u0131\u015f uygulamas\u0131ndan gelen verileri entegre etmeye \u00e7al\u0131\u015fmay\u0131 b\u0131rak\u0131n. <a href=\"https:\/\/infoset.app\/\" target=\"_blank\" rel=\"noopener\">Infoset&#8217;i bug\u00fcn kullanmaya ba\u015flay\u0131n<\/a> ve m\u00fc\u015fteri deste\u011finizi kolayla\u015ft\u0131r\u0131n, daha fazla m\u00fc\u015fteri elde edin, ekiplerinizi daha verimli hale getirin.<\/p>\n<p><a href=\"\/tr\/pricing\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener\"><img src=\"https:\/\/cdn.infoset.app\/blog\/cta-tr.png\" style=\"width: 100%; height: auto; border-radius: 20px;\" class=\"no-zoom\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bug\u00fcn, m\u00fc\u015fteri deste\u011finizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in tasarlanm\u0131\u015f harika yeni \u00f6zelliklerle Infoset&#8217;in \u015fimdiye kadarki en b\u00fcy\u00fck g\u00fcncellemesini duyuruyoruz.<\/p>\n","protected":false},"author":1,"featured_media":290,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[381],"tags":[387,389,391,393,395,397,399],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - 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