{"id":67,"date":"2020-04-21T00:00:00","date_gmt":"2020-04-20T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=67"},"modified":"2021-09-12T17:43:54","modified_gmt":"2021-09-12T14:43:54","slug":"bulut-cagri-merkezi-faydalari","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/bulut-cagri-merkezi-faydalari\/","title":{"rendered":"Bulut \u00c7a\u011fr\u0131 Merkezinin 6 Faydas\u0131"},"content":{"rendered":"

Bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131, teknolojinin geli\u015fmesi ve geleneksel \u00e7a\u011fr\u0131 merkezlerinin t\u00fcketici ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131layamamas\u0131 sonucunda olu\u015fturulan bir \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131d\u0131r. Bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131, birden fazla ileti\u015fim kanal\u0131 ve \u00e7a\u011fr\u0131 y\u00f6nlendirmeleri ile firmalara \u00e7e\u015fitli avantajlar sa\u011flamaktad\u0131r. Ayr\u0131ca bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131 ileti\u015fim merkezleri i\u00e7in geni\u015f kapsaml\u0131 ara\u00e7lar\u0131 ve uygulamalar\u0131 da bar\u0131nd\u0131rmaktad\u0131r.<\/p>\n

G\u00fcn\u00fcm\u00fczde t\u00fcm pazarlama \u00e7al\u0131\u015fmalar\u0131n\u0131n m\u00fc\u015fteri odakl\u0131<\/em> hale gelmesi ile birlikte \u00e7a\u011fr\u0131 merkezlerinin de \u00f6nemi artm\u0131\u015ft\u0131r. Bu nedenle pek \u00e7ok firma \u00e7a\u011fr\u0131 merkezi olu\u015fturarak m\u00fc\u015fterilerinin kendileri ile daha sa\u011fl\u0131kl\u0131 bir ileti\u015fim kurmas\u0131n\u0131 sa\u011flar. Ancak ald\u0131klar\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131 hizmetinin kaliteli olmamas\u0131 firmalar\u0131n \u00e7ok daha b\u00fcy\u00fck problemler<\/strong> ile kar\u015f\u0131la\u015fmas\u0131na neden olmaktad\u0131r. Bu do\u011frultuda kar\u015f\u0131m\u0131za bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 \u00e7\u0131kar.<\/p>\n

Peki, bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131n\u0131n sa\u011flad\u0131\u011f\u0131 faydalar nelerdir? Gelin hep beraber inceleyelim.<\/p>\n

\"bulut<\/p>\n

Bulut \u00c7a\u011fr\u0131 Merkezi Yaz\u0131l\u0131m\u0131n\u0131n Faydalar\u0131 Nelerdir?<\/h2>\n

Bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131n\u0131n firmalara sa\u011flad\u0131\u011f\u0131 \u00e7e\u015fitli faydalar vard\u0131r. S\u00f6z konusu faydalar\u0131 a\u015fa\u011f\u0131daki gibi inceleyebiliriz.<\/p>\n

D\u00fc\u015f\u00fck Maliyet<\/h3>\n

Bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131, geleneksel \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131na g\u00f6re \u00e7ok daha d\u00fc\u015f\u00fck maliyetlere<\/strong> sahiptir. Bu da bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131n\u0131n en \u00f6nemli avantajlar\u0131ndan bir tanesidir. Geleneksel \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 kurulum, donan\u0131m, teknik personel ve bak\u0131m gibi \u00e7e\u015fitli maliyetleri beraberinde getirir. Bu da firmalar i\u00e7in hem zaman hem de para kayb\u0131na neden olmaktad\u0131r. Ancak bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 ile ihtiyac\u0131n\u0131z sadece internet, kulakl\u0131k ve bilgisayard\u0131r.<\/p>\n

Daha H\u0131zl\u0131<\/h3>\n

Bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 \u00e7ok daha h\u0131zl\u0131 ve g\u00fcvenilir bir yaz\u0131l\u0131m hizmeti sunmaktad\u0131r. S\u0131n\u0131rs\u0131z kapasiteleri sayesinde ne kadar \u00e7a\u011fr\u0131 al\u0131rsan\u0131z al\u0131n ayn\u0131 performansta \u00e7al\u0131\u015fmaya devam ederler. Geleneksel \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131ndan \u00e7ok daha h\u0131zl\u0131 olan bulut \u00e7a\u011fr\u0131 merkezi sistemleri ile m\u00fc\u015fterilerinizin sizinle kesintisiz bir \u015fekilde ileti\u015fim kurmas\u0131n\u0131 sa\u011flayabilirsiniz.<\/p>\n

Ayr\u0131ca entegrasyon, donan\u0131m, yaz\u0131l\u0131m, kampanya y\u00f6netimi ve veri eri\u015fimi gibi pek \u00e7ok konuya bulut \u00e7a\u011fr\u0131 merkezleri ile olduk\u00e7a h\u0131zl\u0131 bir \u015fekilde eri\u015fim sa\u011flayabilirsiniz.<\/p>\n

\"bulut<\/p>\n

Entegrasyon \u0130mkan\u0131<\/h3>\n

Bulut \u00e7a\u011fr\u0131 merkezi sistemlerinin sundu\u011fu avantajlar aras\u0131nda entegrasyon imkan\u0131 da yer almaktad\u0131r. WhatsApp Business, Facebook Messenger, CRM, ERP gibi uygulama ve yaz\u0131l\u0131mlar ile \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131n\u0131z\u0131 entegre edebilirsiniz<\/strong>. Bu sayede pek \u00e7ok kanaldan m\u00fc\u015fterileriniz ile ileti\u015fim kurarak onlara \u00e7ok daha sa\u011fl\u0131kl\u0131 bir \u015fekilde hizmet verebilirsiniz.<\/p>\n

Kullan\u0131m Kolayl\u0131\u011f\u0131<\/h3>\n

Geleneksel \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131n\u0131n olduk\u00e7a zorlay\u0131c\u0131 bir kullan\u0131m\u0131 vard\u0131r. Bu nedenle \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131 s\u00f6z konusu yaz\u0131l\u0131mlar\u0131n kullan\u0131m\u0131nda \u00e7e\u015fitli problemler ile kar\u015f\u0131la\u015fabilmektedir. Buna kar\u015f\u0131n bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131, internet taray\u0131c\u0131n\u0131zla eri\u015febildi\u011finiz, kullan\u0131m\u0131 son derece kolay yaz\u0131l\u0131mlard\u0131r. \u00c7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131n\u0131z\u0131n ba\u015far\u0131l\u0131 bir aray\u00fcze sahip olmas\u0131 m\u00fc\u015fteriler ile kurulan ileti\u015fim s\u00fcrecinde \u00e7ok kritiktir.<\/p>\n

Teknik Personellere Olan \u0130htiya\u00e7 Azal\u0131r<\/h3>\n

Bulut \u00e7a\u011fr\u0131 merkezi sistemlerinin sundu\u011fu avantajlardan bir tanesi de teknik personellere olan ihtiyac\u0131 azaltmas\u0131d\u0131r. Geleneksel \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131nda sunucu, donan\u0131m, veritaban\u0131, yaz\u0131l\u0131m gibi \u00e7e\u015fitli konularda teknik personellere ihtiya\u00e7 duyulur. Ancak bulut \u00e7a\u011fr\u0131 merkezlerinde b\u00f6yle bir ihtiyac\u0131n\u0131z olmayacakt\u0131r. Bu nedenle bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131n\u0131 kullanarak teknik personele olan ihtiya\u00e7lar\u0131n\u0131z\u0131 azaltabilirsiniz.<\/p>\n

Artan M\u00fc\u015fteri Memnuniyeti<\/h3>\n

Bulut \u00e7a\u011fr\u0131 merkezlerinin sa\u011flad\u0131\u011f\u0131 belki de en \u00f6nemli avantaj m\u00fc\u015fteri memnuniyetini artt\u0131rmas\u0131d\u0131r. Bulut tabanl\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 ile m\u00fc\u015fteri deneyimini geli\u015ftirebilir ve m\u00fc\u015fterilerinizin size \u00e7ok daha kolay bir \u015fekilde ula\u015fmas\u0131n\u0131 sa\u011flayabilirsiniz. \u00d6rne\u011fin \u0130nfoset kullanarak m\u00fc\u015fterilerinizin size her kanaldan ula\u015fmas\u0131n\u0131 sa\u011flayabilirsiniz. \u00c7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131z ve destek ekibiniz, firman\u0131z\u0131n t\u00fcm ileti\u015fim kanallar\u0131na (\u00e7a\u011fr\u0131, e-posta, canl\u0131 destek, WhatsApp…) ula\u015fan t\u00fcm m\u00fc\u015fterileri tek ekrandan g\u00f6r\u00fcnt\u00fcleyebilir<\/strong>.<\/p>\n

\n

\u0130nfoset ile ister bir bulut \u00e7a\u011fr\u0131 merkezi<\/a>, isterseniz bir sanal santrali dakikalar i\u00e7erisinde kullan\u0131ma haz\u0131r hale getirebilirsiniz. Mevcut analog hatlar\u0131n\u0131z\u0131 hi\u00e7bir kesinti ya\u015famadan \u00e7ok k\u0131sa bir s\u00fcrede buluta ta\u015f\u0131yabilirsiniz. Ayr\u0131ca entegre canl\u0131 destek<\/a>, sat\u0131\u015f y\u00f6netimi<\/a> gibi bir\u00e7ok \u00f6zelli\u011fi de kullanarak sat\u0131\u015flar\u0131n\u0131z\u0131 ve m\u00fc\u015fteri memnuniyetini art\u0131rabilirsiniz.<\/p>\n

Siz de bu faydalardan yararlanarak \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n home office \u00e7al\u0131\u015fma sistemine ge\u00e7melerini sa\u011flamak, bulut sistemimiz sayesinde internetin oldu\u011fu her yerde m\u00fc\u015fterileriniz ile kesintisiz ileti\u015fim kurmak istiyorsan\u0131z, bizimle ileti\u015fime ge\u00e7in<\/a>.<\/p>\n

<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131n\u0131n firmalara sa\u011flad\u0131\u011f\u0131 \u00e7e\u015fitli faydalar vard\u0131r. S\u00f6z konusu faydalar\u0131 birlikte inceleyelim.<\/p>\n","protected":false},"author":1,"featured_media":314,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[35],"tags":[536,539,387,459],"yoast_head":"\nBulut \u00c7a\u011fr\u0131 Merkezinin 6 Faydas\u0131 - Infoset<\/title>\n<meta name=\"description\" content=\"Bulut \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131n\u0131n firmalara sa\u011flad\u0131\u011f\u0131 \u00e7e\u015fitli faydalar vard\u0131r. 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