{"id":639,"date":"2021-11-02T19:00:00","date_gmt":"2021-11-02T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=639"},"modified":"2021-11-26T08:50:22","modified_gmt":"2021-11-26T05:50:22","slug":"musteri-kaybi-azaltmanin-5-yontemi","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-kaybi-azaltmanin-5-yontemi\/","title":{"rendered":"M\u00fc\u015fteri Kayb\u0131n\u0131 Azaltman\u0131n 5 Y\u00f6ntemi"},"content":{"rendered":"\n<p>Markalar i\u00e7in mevcut m\u00fc\u015fterilerinin devaml\u0131l\u0131\u011f\u0131n\u0131 sa\u011flamak kimi zaman yeni m\u00fc\u015fteriler kazanmaktan daha \u00f6nceliklidir. B\u00f6yle durumlarda en son istenecek \u015fey m\u00fc\u015fteri kaybetmektir. Peki, m\u00fc\u015fteri kayb\u0131n\u0131 azaltmak i\u00e7in neler yap\u0131labilir? <\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Kay\u0131p Oran\u0131 (Churn Rate) Nedir?<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri kay\u0131p oran\u0131, \u0130ngilizcedeki kar\u015f\u0131l\u0131\u011f\u0131 ile \u2018\u2018churn rate,\u2019\u2019 belirli bir zaman aral\u0131\u011f\u0131nda markayla ili\u015fkisini kesen m\u00fc\u015fteri say\u0131s\u0131d\u0131r. Markay\u0131 terk eden m\u00fc\u015fteri say\u0131s\u0131n\u0131n toplam m\u00fc\u015fteri say\u0131s\u0131na oran\u0131yla hesaplan\u0131r. M\u00fc\u015fteri kay\u0131p oran\u0131, i\u015fletmelerin verimi ve m\u00fc\u015fteri hizmetlerinin etkileri bak\u0131m\u0131ndan g\u00fc\u00e7l\u00fc ipu\u00e7lar\u0131 ta\u015f\u0131r. Forrester\u2019\u0131n <a href=\"https:\/\/newsroom.accenture.com\/news\/us-companies-losing-customers-as-consumers-demand-more-human-interaction-accenture-strategy-study-finds.htm\" target=\"_blank\" rel=\"noreferrer noopener\">ara\u015ft\u0131rmalar\u0131na<\/a> g\u00f6re; \u015firketlerin m\u00fc\u015fteri kay\u0131plar\u0131 sebebiyle y\u0131ll\u0131k ortalama <strong>1.6 trilyon<\/strong> dolar zarar ettikleri tespit edilmi\u015ftir. Bu nedenle markalar i\u00e7in m\u00fc\u015fteri kay\u0131plar\u0131n\u0131 azaltmak \u00e7ok \u00f6nemlidir.&nbsp;<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Kayb\u0131 Nas\u0131l Azalt\u0131l\u0131r?<\/strong><\/h2>\n\n\n\n<p>\u015eirketler i\u00e7in yeni m\u00fc\u015fteriler kazanman\u0131n yan\u0131nda eski m\u00fc\u015fterilerinin sadakatini kazanmak da b\u00fcy\u00fck \u00f6nem ta\u015f\u0131r. Yap\u0131lan <a href=\"https:\/\/hbswk.hbs.edu\/archive\/the-economics-of-e-loyalty\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e7al\u0131\u015fmalara g\u00f6re;<\/a> yeni bir m\u00fc\u015fteri kazanmak i\u00e7in yap\u0131lan harcamalar\u0131n, mevcut m\u00fc\u015fterileri markada tutmak i\u00e7in yap\u0131lan harcamalar\u0131n <strong>5 kat\u0131<\/strong> oldu\u011fu g\u00f6r\u00fclm\u00fc\u015ft\u00fcr. \u0130\u015fletmelerin m\u00fc\u015fteri kay\u0131plar\u0131n\u0131 azaltmak i\u00e7in kullanabilecekleri birka\u00e7 y\u00f6ntem vard\u0131r.<\/p>\n\n\n\n<h3><strong>1) M\u00fc\u015fterilerinizi Tan\u0131y\u0131n<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"789\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725-1024x789.jpg\" alt=\"m\u00fc\u015fteri kayb\u0131\" class=\"wp-image-631\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725-1024x789.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725-300x231.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725-1536x1184.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725-260x200.jpg 260w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725-87x67.jpg 87w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725-768x592.jpg 768w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-descreate-customer-churn-rate-e1635340830725.jpg 1570w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Markalar\u0131n hitap ettikleri m\u00fc\u015fterileri tan\u0131malar\u0131, o m\u00fc\u015fterileri memnun edecek ad\u0131mlar\u0131 atabilmeleri i\u00e7in \u00f6nemlidir. Farkl\u0131 b\u00f6lgelerdeki m\u00fc\u015fterilerin bir markadan beklentileri de farkl\u0131 olacakt\u0131r. Bu beklentileri kar\u015f\u0131layabilmek ve m\u00fc\u015fterilerin markayla olan ili\u015fkisini s\u00fcrekli k\u0131lmak i\u00e7in m\u00fc\u015fteri davran\u0131\u015flar\u0131 iyi analiz edilmeli ve elde edilen veriler dikkate al\u0131nmal\u0131d\u0131r.&nbsp;<\/p>\n\n\n\n<h3><strong>2) Kullan\u0131c\u0131 G\u00f6r\u00fc\u015flerini De\u011ferlendirin<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fterilerin yararland\u0131klar\u0131 hizmet veya \u00fcr\u00fcnler hakk\u0131nda d\u00fczenli olarak onlar\u0131n g\u00f6r\u00fc\u015flerini almak, marka geli\u015fimi i\u00e7in olduk\u00e7a \u00f6nemlidir. M\u00fc\u015fterilerin istek ve \u015fikayetleri dikkate al\u0131n\u0131p etkili yan\u0131tlar verildi\u011finde, marka ile m\u00fc\u015fteriler aras\u0131nda daha uzun \u00f6m\u00fcrl\u00fc bir ba\u011f kurulabilir. Ayr\u0131ca, m\u00fc\u015fterilere an\u0131nda geribildirim vermek m\u00fc\u015fteri memnuniyetini b\u00fcy\u00fck oranda art\u0131rabilir.<\/p>\n\n\n\n<h3><strong>3) M\u00fc\u015fteri Kayb\u0131n\u0131n Nedenlerini Analiz edin<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"683\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-1024x683.jpg\" alt=\"m\u00fc\u015fteri kayb\u0131\" class=\"wp-image-633\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn.jpg 1563w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/5-ways-to-customer-churn-770x515@2x.jpg 1540w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u00dcr\u00fcn kalitesinden m\u00fc\u015fteri hizmetlerine kadar, m\u00fc\u015fterilerin bir markay\u0131 terk etmesinin bir\u00e7ok farkl\u0131 nedeni olabilir. B\u00f6yle durumlarda m\u00fc\u015fterilerin ayr\u0131lma sebeplerini \u00f6\u011frenmek, var olan sisteminizi tekrar g\u00f6zden ge\u00e7irmenize olanak verir. B\u00f6ylece, \u00fcr\u00fcn ve hizmetinizin eksik yanlar\u0131n\u0131 belirleyerek bunlar\u0131 d\u00fczeltebilir, <a href=\"https:\/\/infoset.app\/blog\/tr\/basarili-musteri-deneyimi-olusturmanin-6-sirri\/\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00fc\u015fteri<\/a> kayb\u0131n\u0131 en aza indirgeyebilirsiniz.<\/p>\n\n\n\n<h3><strong>4) M\u00fc\u015fteri Hizmetlerinizi Geli\u015ftirin<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fterilerin memnuniyetini ve sadakatini kazanmak i\u00e7in etkili m\u00fc\u015fteri hizmetleri sunmak \u00f6nemlidir. M\u00fc\u015fteriyle sat\u0131\u015f s\u00fcresince oldu\u011fu gibi sat\u0131\u015f sonras\u0131nda da gerekli destekler sa\u011flanmal\u0131d\u0131r. M\u00fc\u015fterilere s\u00fcre\u00e7 boyunca gerekli destek sa\u011flanmazsa, bir sonraki al\u0131\u015fveri\u015flerinde m\u00fc\u015fterilerin ayn\u0131 markay\u0131 tercih etme oran\u0131 d\u00fc\u015fecektir.&nbsp;<\/p>\n\n\n\n<h3><strong>5) M\u00fc\u015fterilerinizle Etkile\u015fimde Kal\u0131n<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"683\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn.-1024x683.jpg\" alt=\"m\u00fc\u015fteri kayb\u0131\" class=\"wp-image-629\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn.-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn.-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn.-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn.-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn..jpg 1500w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn.-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/customer-churn.-270x180@2x.jpg 540w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>M\u00fc\u015fterilerle d\u00fczenli bir ileti\u015fim i\u00e7inde olmak, m\u00fc\u015fteri kayb\u0131n\u0131n azalmas\u0131n\u0131 sa\u011flayan en etkili y\u00f6ntemlerden biridir. G\u00fc\u00e7l\u00fc ileti\u015fim stratejileriyle m\u00fc\u015fteri ve marka aras\u0131nda d\u00fczenli etkile\u015fim olu\u015fturularak m\u00fc\u015fterinin markay\u0131 terk etme olas\u0131l\u0131\u011f\u0131 azalt\u0131labilir. Bunun i\u00e7in sosyal medya platformlar\u0131nda aktifli\u011finizi korumal\u0131 ve m\u00fc\u015fterilerin maillerine d\u00fczenli bildirimler g\u00f6ndermelisiniz.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Kay\u0131p Oranlar\u0131n\u0131 Azaltman\u0131n Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri kay\u0131plar\u0131n\u0131 azaltabilmek i\u00e7in yap\u0131lmas\u0131 gerekenler uzun ve zaman al\u0131c\u0131 bir s\u00fcre\u00e7tir. Infoset ile t\u00fcm bu s\u00fcre\u00e7leri otomatize ederek zamandan ve maliyetten tasarruf edebilirsiniz. Omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset&#8217;i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda sizlere m\u00fc\u015fteri kay\u0131p oran\u0131ndan ve bu oran\u0131 azaltman\u0131n yollar\u0131ndan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":627,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385,27],"tags":[387,483,732],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Kayb\u0131n\u0131 Azaltman\u0131n 5 Y\u00f6ntemi - Infoset<\/title>\n<meta name=\"description\" content=\"Markalar m\u00fc\u015fteri kayb\u0131n\u0131 azaltmak i\u00e7in hangi y\u00f6ntemleri uygulamal\u0131? M\u00fc\u015fteri kayb\u0131n\u0131n nedenleri nelerdir? M\u00fc\u015fteri kayb\u0131 nas\u0131l \u00f6nlenir?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/infoset.app\/blog\/tr\/musteri-kaybi-azaltmanin-5-yontemi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Kayb\u0131n\u0131 Azaltman\u0131n 5 Y\u00f6ntemi - Infoset\" \/>\n<meta property=\"og:description\" content=\"Markalar m\u00fc\u015fteri kayb\u0131n\u0131 azaltmak i\u00e7in hangi y\u00f6ntemleri uygulamal\u0131? M\u00fc\u015fteri kayb\u0131n\u0131n nedenleri nelerdir? 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