{"id":518,"date":"2021-10-14T19:00:00","date_gmt":"2021-10-14T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=518"},"modified":"2021-10-06T20:19:39","modified_gmt":"2021-10-06T17:19:39","slug":"omnichannel-cagri-merkezi-nedir-faydalari-neler","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/omnichannel-cagri-merkezi-nedir-faydalari-neler\/","title":{"rendered":"Omnichannel \u00c7a\u011fr\u0131 Merkezi Nedir? Faydalar\u0131 Nelerdir?"},"content":{"rendered":"\n<p>G\u00fcn\u00fcm\u00fcz i\u015f d\u00fcnyas\u0131nda en kusursuz m\u00fc\u015fteri deneyimi i\u00e7in yararlan\u0131lan sistemlerden biri omnichannel \u00e7a\u011fr\u0131 merkezleridir. Peki, omnichannel \u00e7a\u011fr\u0131 merkezi nedir?<\/p>\n\n\n\n<h2><strong>Omnichannel \u00c7a\u011fr\u0131 Merkezi Nedir?&nbsp;<\/strong><\/h2>\n\n\n\n<p>Bir\u00e7ok farkl\u0131 kanaldan kurulan ileti\u015fimi tek bir platformda toplayarak kusursuz bir m\u00fc\u015fteri deneyimi elde etmeyi ama\u00e7layan b\u00fct\u00fcnc\u00fcl bir \u00e7a\u011fr\u0131 merkezi sistemidir. Bu sistem, \u015firketler ve t\u00fcketiciler aras\u0131nda y\u00fcr\u00fct\u00fclen \u00e7ok kanall\u0131 etkile\u015fimi sinerjik bir bi\u00e7imde y\u00f6netebilmeyi sa\u011flar. T\u00fcketici ve \u015firketler aras\u0131ndaki ileti\u015fimin y\u00fcr\u00fct\u00fcld\u00fc\u011f\u00fc kanallar fiziksel ya da \u00e7evrimi\u00e7i olabildi\u011fi gibi, bu kanallar\u0131n entegre bi\u00e7imi omnichannel stratejisinin temelini olu\u015fturur.<\/p>\n\n\n\n<h2><strong>Omnichannel \u00c7a\u011fr\u0131 Merkezlerinin Faydalar\u0131 Nelerdir?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"1024\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-1024x1024.jpg\" alt=\"omnichannel \u00e7a\u011fr\u0131 merkezi\" class=\"wp-image-513\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-1024x1024.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-150x150@2x.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-150x150.jpg 150w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-1536x1536.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-370x370.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-250x250.jpg 250w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-300x300@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/20943858-370x370@2x.jpg 740w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Omnichannel stratejisinin s\u0131kl\u0131kla uyguland\u0131\u011f\u0131 \u00e7a\u011fr\u0131 merkezlerinin ki\u015fi ve firmalara sa\u011flad\u0131\u011f\u0131 bir\u00e7ok fayda vard\u0131r. Peki, bu faydalar nelerdir?<\/p>\n\n\n\n<h3><strong>M\u00fc\u015fteri Merkezli Bir Yakla\u015f\u0131m Kazand\u0131r\u0131r<\/strong><\/h3>\n\n\n\n<p>Omnichannel \u00e7a\u011fr\u0131 merkezlerinin en b\u00fcy\u00fck faydalar\u0131ndan biri kullan\u0131ld\u0131klar\u0131 \u015firketlere m\u00fc\u015fteri merkezli bir yakla\u015f\u0131m kazand\u0131rmalar\u0131d\u0131r. Bu sayede \u015firketler m\u00fc\u015fterilerini tek bir kanal ile k\u0131s\u0131tlamadan esnek bir ileti\u015fim sa\u011flayarak kullan\u0131c\u0131lar\u0131n talep, \u015fikayet ve \u00f6nerilerine h\u0131zl\u0131 d\u00f6n\u00fc\u015fler ger\u00e7ekle\u015ftirebilir. Bu y\u00f6ntemle kolay ve h\u0131zl\u0131 ula\u015f\u0131labilir olan \u015firketler, m\u00fc\u015fteri memnuniyetini artt\u0131rarak uzun vadede m\u00fc\u015fterilerinin sadakatini kazan\u0131rlar.&nbsp;<\/p>\n\n\n\n<h3><strong>Kesintisiz Bir \u0130leti\u015fim Deneyimi Sunar<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-1024x682.jpg\" alt=\"omnichannel \u00e7a\u011fr\u0131 merkezi\" class=\"wp-image-519\" width=\"717\" height=\"477\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-1024x682.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1-1-370x245@2x.jpg 740w\" sizes=\"(max-width: 717px) 100vw, 717px\" \/><\/figure><\/div>\n\n\n\n<p>M\u00fc\u015fterilerden gelen taleplere h\u0131zl\u0131 ve etkili bir \u015fekilde d\u00f6n\u00fc\u015f sa\u011flayabilmek i\u00e7in ileti\u015fimin kesintisiz olmas\u0131 olduk\u00e7a \u00f6nemlidir. Aksi bir durumda, temsilciler ile m\u00fc\u015fterilerin g\u00f6r\u00fc\u015fmesi esnas\u0131nda ya\u015fanacak teknik aksakl\u0131klar her iki taraf i\u00e7in de farkl\u0131 sorunlara yol a\u00e7acakt\u0131r. Omnichannel teknolojisinden faydalanan \u00e7a\u011fr\u0131 merkezleri ileti\u015fimin pek \u00e7ok farkl\u0131 kanaldan devaml\u0131l\u0131\u011f\u0131n\u0131 sa\u011flayarak bu gibi problemlerin \u00f6n\u00fcne ge\u00e7er.&nbsp;<\/p>\n\n\n\n<h3><strong>Rekabette Avantaj Sa\u011flar<\/strong><\/h3>\n\n\n\n<p>Harvard Business Review\u2019in <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/2019\/07\/omnichannel-commerce-for-business.html\" target=\"_blank\" rel=\"noreferrer noopener\">ara\u015ft\u0131rmas\u0131na g\u00f6re<\/a>, omnichannel ile al\u0131\u015fveri\u015f yapan m\u00fc\u015fterilerin tek kanall\u0131 t\u00fcketicilere g\u00f6re %10 daha fazla \u00e7evrimi\u00e7i harcama yapt\u0131\u011f\u0131 anla\u015f\u0131ld\u0131. Omnichannel \u00e7a\u011fr\u0131 merkezleri sayesinde h\u0131zl\u0131 ve \u00e7\u00f6z\u00fcm odakl\u0131 yola alan \u015firketler, m\u00fc\u015fterilerine kusursuza yak\u0131n bir hizmet kalitesi sunarak sekt\u00f6rde rakiplerinin \u00f6n\u00fcne ge\u00e7ebilir.<\/p>\n\n\n\n<h3><strong>Farkl\u0131 Kanallar\u0131n Entegrasyonuna \u0130mkan Tan\u0131r<\/strong><\/h3>\n\n\n\n<p>Harvard Business Review&#8217;\u0131n ayn\u0131 ara\u015ft\u0131rmas\u0131na g\u00f6re, t\u00fcm m\u00fc\u015fterilerin y\u00fczde 73&#8217;\u00fc&nbsp; sat\u0131n alma yolculuklar\u0131 s\u0131ras\u0131nda <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/2019\/07\/omnichannel-commerce-for-business.html\" target=\"_blank\" rel=\"noreferrer noopener\">birden fazla kanal kullan\u0131yor<\/a>. Omnichannel teknolojisi \u015firketlere kulland\u0131klar\u0131 Whatsapp, Facebook ve Instagram gibi farkl\u0131 kanallar\u0131 da ana platforma dahil edebilme imkan\u0131 sunar. B\u00f6ylelikle, kullan\u0131c\u0131lara hem daha h\u0131zl\u0131 hem de daha \u00e7e\u015fitli bir hizmet verilir. Ayr\u0131ca, omnichannel ileti\u015fimde, m\u00fc\u015fteri bir kanaldan yazd\u0131\u011f\u0131nda, operat\u00f6r di\u011fer kanallardaki ge\u00e7mi\u015f yaz\u0131\u015fmalar\u0131 da g\u00f6rece\u011fi i\u00e7in m\u00fc\u015fteriye daha iyi bir deneyim sunabilir.<\/p>\n\n\n\n<h3><strong>Maliyetin D\u00fc\u015f\u00fcr\u00fclmesini Sa\u011flar<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img width=\"1024\" height=\"640\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1024x640.jpg\" alt=\"omnichannel\" class=\"wp-image-510\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1024x640.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-300x188.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-1536x960.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/10\/omnichannel-300x188@2x.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Telefon, e-posta, Whatsapp, ve Instagram gibi farkl\u0131 ileti\u015fim kanallar\u0131n\u0131n e\u015f zamanl\u0131 olarak farkl\u0131 platformlar \u00fczerinden y\u00fcr\u00fct\u00fclmesi geleneksel \u00e7a\u011fr\u0131 merkezlerinde zaman ve para kayb\u0131na neden olur. Omnichannel sisteminin kullan\u0131ld\u0131\u011f\u0131 \u00e7a\u011fr\u0131 merkezlerinde ise t\u00fcm bu kanallar tek bir platformdan y\u00f6netilerek temsilcilerin operasyonel y\u00fck\u00fcn\u00fc azalt\u0131r. Buna paralel olarak azalan destek eleman\u0131 ihtiyac\u0131 ve harcanan zaman ile \u015firketler maliyetlerini d\u00fc\u015f\u00fcrerek m\u00fc\u015fterilerine daha verimli destek hizmeti sunar.<\/p>\n\n\n\n<h2><strong>\u0130leti\u015fim Kanallar\u0131n\u0131z\u0131 Y\u00f6netmenin Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\n<p>Kusursuz bir m\u00fc\u015fteri deneyimi i\u00e7in m\u00fc\u015fterilerle olan ileti\u015fim s\u00fcre\u00e7lerini farkl\u0131 kanallar \u00fczerinde y\u00fcr\u00fctebiliyor olmak gereklidir. Infoset ile t\u00fcm bu s\u00fcre\u00e7leri otomatize edebilir ve kolayca y\u00f6netebilirsiniz. Infoset\u2019in omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset&#8217;i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda sizlere omnichannel \u00e7a\u011fr\u0131 merkezlerinden ve bu \u00e7a\u011fr\u0131 merkezlerinin faydalar\u0131ndan bahsedece\u011fiz.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":515,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[35],"tags":[536,449,387,557],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel \u00c7a\u011fr\u0131 Merkezi Nedir? Faydalar\u0131 Nelerdir? - Infoset<\/title>\n<meta name=\"description\" content=\"Omnichannel \u00e7a\u011fr\u0131 merkezi nedir? Omnichannel \u00e7a\u011fr\u0131 merkezlerinin faydalar\u0131 nelerdir? Omnichannel kanallar rekabette avantaj sa\u011flar m\u0131?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/infoset.app\/blog\/tr\/omnichannel-cagri-merkezi-nedir-faydalari-neler\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel \u00c7a\u011fr\u0131 Merkezi Nedir? Faydalar\u0131 Nelerdir? - Infoset\" \/>\n<meta property=\"og:description\" content=\"Omnichannel \u00e7a\u011fr\u0131 merkezi nedir? Omnichannel \u00e7a\u011fr\u0131 merkezlerinin faydalar\u0131 nelerdir? 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