SLA \u201cService Level Agreement\u201din k\u0131slatmas\u0131d\u0131r ve hizmet d\u00fczeyi s\u00f6zle\u015fmesi anlam\u0131na gelir. Hizmeti sa\u011flayan kurumla m\u00fc\u015fteri aras\u0131nda yap\u0131lan bir taahh\u00fctt\u00fcr. \u015eirket ve m\u00fc\u015fteri aras\u0131nda ger\u00e7ekle\u015ftirilen s\u00f6zle\u015fmede hizmetin belirli nitelikleri kararla\u015ft\u0131r\u0131l\u0131r. Bu nitelikler aras\u0131nda teslim zamanlar\u0131 ve sorun \u00e7\u00f6zme s\u00fcreleri gibi noktalara de\u011finilir. K\u0131sacas\u0131 SLA, m\u00fc\u015fterilere sunulan hizmetin seviyesini tan\u0131mlayan bir rapordur. Her iki taraf da hizmetin kalitesi ve \u015fekli \u00fczerinde anla\u015fma yapar. Ba\u015far\u0131l\u0131 bir SLA politikas\u0131 olu\u015fturmak i\u00e7in gereken 5 ipucunu birlikte inceleyelim:<\/p>\n\n\n\n SLA hem m\u00fc\u015fteri hem de \u015firketin beklentilerini a\u00e7\u0131\u011fa kavu\u015fturur. \u00dcstelik bu beklentilerin yaz\u0131l\u0131 olmas\u0131 iki taraf aras\u0131ndaki ileti\u015fim s\u0131k\u0131nt\u0131lar\u0131n\u0131 en aza indirmeye yard\u0131mc\u0131 olur. Ayr\u0131ca anla\u015fmazl\u0131k olursa hizmet d\u00fczeyi s\u00f6zle\u015fmesi yasal dayanak sa\u011flar. K\u0131sacas\u0131 SLA\u2019n\u0131n amac\u0131n\u0131 anlamak i\u015fleyi\u015f s\u00fcrecinde m\u00fc\u015fteri ve \u015firketin yarar\u0131na olacakt\u0131r. <\/p>\n\n\n\n Hizmet d\u00fczeyi s\u00f6zle\u015fmesinin 3 t\u00fcr\u00fc vard\u0131r. Bunlar m\u00fc\u015fteri d\u00fczeyinde SLA, hizmet d\u00fczeyinde SLA ve \u00e7ok d\u00fczeyli SLA\u2019d\u0131r. M\u00fc\u015fteri d\u00fczeyinde SLA, bir m\u00fc\u015fterinin kulland\u0131\u011f\u0131 t\u00fcm hizmet t\u00fcrlerini i\u00e7eren s\u00f6zle\u015fmedir. Hizmet d\u00fczeyinde SLA, birden fazla m\u00fc\u015fteriye ayn\u0131 \u015fekilde sunulan hizmeti a\u00e7\u0131klayan taahh\u00fctt\u00fcr. \u00c7ok d\u00fczeyli SLA ise birka\u00e7 farkl\u0131 ko\u015fulu i\u00e7inde bar\u0131nd\u0131ran birden \u00e7ok d\u00fczeye ayr\u0131l\u0131r. M\u00fc\u015fteri ve \u015firket i\u00e7in en do\u011fru t\u00fcr\u00fc se\u00e7mek s\u00f6zle\u015fmenin temelini sa\u011flamla\u015ft\u0131racakt\u0131r.<\/p>\n\n\n\n Hizmet d\u00fczeyi s\u00f6zle\u015fmesinde yer verebilece\u011finiz \u00e7ok say\u0131da bile\u015fen vard\u0131r. S\u00f6zle\u015fmeye genel bak\u0131\u015f, hizmetlerin a\u00e7\u0131klanmas\u0131 ve hizmetin hedefi bunlardan birka\u00e7\u0131d\u0131r. Ayr\u0131ca ileriki s\u00fcre\u00e7te s\u00f6zle\u015fmeyi bitirmek isteyebilirsiniz. Bu nedenle sonland\u0131rma s\u00fcre\u00e7leri bile\u015feninin taahh\u00fcte eklenmesi mant\u0131kl\u0131 olacakt\u0131r. Ola\u011fan\u00fcst\u00fc durumlarda uygulayaca\u011f\u0131n\u0131z ad\u0131mlar\u0131 i\u00e7eren ola\u011fan\u00fcst\u00fc durum kurtarma s\u00fcreci maddesini de ekleyebilirsiniz. S\u00f6zle\u015fmenin bile\u015fenlerini istek ve ihtiya\u00e7lara g\u00f6re ortak paydada \u015fekillendirmek bu s\u00fcre\u00e7te \u00f6nemlidir. <\/p>\n\n\n\n Hayat\u0131n her alan\u0131nda oldu\u011fu gibi i\u015f alan\u0131nda da ili\u015fkiler g\u00fcvene dayal\u0131 olmal\u0131d\u0131r. Bu nedenle s\u00f6zle\u015fme iki taraf i\u00e7in de e\u015fit bir \u015fekilde olu\u015fturulmal\u0131d\u0131r. Her iki taraf i\u00e7in de adil ve e\u015fit \u015fartlar i\u00e7eren SLA sayesinde i\u015f ili\u015fkisinin \u015feffafl\u0131\u011f\u0131 artar. Burada dikkat edilmesi gereken bir di\u011fer husus ise \u015fartlar\u0131n ele\u015ftiriye a\u00e7\u0131k olmas\u0131d\u0131r. Her bir \u015firkete sunulan hizmetin farkl\u0131 oldu\u011funu, bundan dolay\u0131 \u015firketlerin farkl\u0131 SLA politiklar\u0131 izlemek isteyebileceklerini unutmamak gerekir.<\/p>\n\n\n\n D\u00fcnya her ge\u00e7en g\u00fcn de\u011fi\u015fiyor ve geli\u015fiyor. H\u00e2liyle her birimiz bu ilerleyi\u015fe uyum sa\u011flamaya \u00e7al\u0131\u015f\u0131yoruz. SLA\u2019n\u0131n da de\u011fi\u015fimlere ayak uydurmas\u0131 olduk\u00e7a \u00f6nemlidir. SLA\u2019lar s\u0131kl\u0131kla g\u00fcncellenmeli ve i\u015fe, i\u015fleyi\u015fe uygunluklar\u0131 incelenmelidir. <\/p>\n\n\n\n![\"\"](\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2023\/04\/sla_amaci_min.jpeg\")
<\/figure><\/li><\/ul><\/figure>\n\n\n\n1) SLA\u2019n\u0131n Amac\u0131n\u0131 Anlay\u0131n!<\/strong><\/h2>\n\n\n\n
2) Sizin \u0130\u00e7in En Do\u011fru SLA T\u00fcr\u00fcn\u00fc Se\u00e7in!<\/strong><\/h2>\n\n\n\n
3) SLA\u2019da Mutlaka Bulundurman\u0131z Gereken Bile\u015fenler!<\/strong><\/h2>\n\n\n\n
![\"\"](\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2023\/04\/musteri_ihtiyaclari_min-1024x1024.jpeg\")
<\/figure>\n\n\n\n4) Hem M\u00fc\u015fterinin Hem de \u015eirketin \u0130htiya\u00e7lar\u0131n\u0131 Kar\u015f\u0131lay\u0131n!<\/strong><\/h2>\n\n\n\n
5) Gerekli Oldu\u011funda SLA\u2019y\u0131 G\u00f6zden Ge\u00e7irin!<\/strong><\/h2>\n\n\n\n
Infoset ile Ba\u015far\u0131l\u0131 SLA Politikalar\u0131na \u0130mza At\u0131n!<\/strong><\/h2>\n\n\n\n