{"id":2567,"date":"2023-01-11T19:00:00","date_gmt":"2023-01-11T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2567"},"modified":"2022-12-29T20:15:27","modified_gmt":"2022-12-29T17:15:27","slug":"musteri-deneyimi-mukemmellik-saglama-yolu","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-deneyimi-mukemmellik-saglama-yolu\/","title":{"rendered":"M\u00fc\u015fteri Deneyiminde M\u00fckemmellik Sa\u011flaman\u0131n 4 Yolu"},"content":{"rendered":"\n<p>M\u00fc\u015fteri deneyimde harikalar yaratmak i\u00e7in \u00f6ncelikle mevcut durumlar\u0131n analiz edilmesi ve iyile\u015ftirilmesi gerekir. Bu noktada i\u015fletmeler baz\u0131 stratejiler sayesinde m\u00fc\u015fterilerin memnuniyet oranlar\u0131 artt\u0131rabilir. Peki, bu stratejiler nelerdir? <\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Deneyimini Olumsuz Etkileyen Fakt\u00f6rler Nelerdir?<\/strong><\/h2>\n\n\n\n<p>Potansiyel m\u00fc\u015fterilerin bir markayla etkile\u015fim kurarken sahip olduklar\u0131 deneyim, yaln\u0131zca sat\u0131n alma davran\u0131\u015flar\u0131n\u0131 etkilemez. Olumlu bir deneyim sonras\u0131nda bu hizmeti tan\u0131d\u0131klar\u0131 herkese tavsiye ederek marka itibar\u0131n\u0131 artt\u0131r\u0131rlar. Fakat olumsuz bir deneyim ya\u015farlarsa yine ayn\u0131 \u015fekilde \u00e7evresine bundan bahsedip markadan hizmet almay\u0131 keserler. M\u00fc\u015fteri deneyimini etkileyen olumsuz fakt\u00f6rler aras\u0131nda birden \u00e7ok sebep say\u0131labilir. Fakat en bilindik durumlar \u015f\u00f6yledir;<\/p>\n\n\n\n<ul><li>H\u0131zl\u0131 yan\u0131t alamama,<\/li><li>Sorunlar\u0131n\u0131n dinlenmemesi,<\/li><li>S\u00fcrekli ba\u015fka temsilciye aktar\u0131lma,<\/li><li>Hizmetlere kolay ula\u015famama,<\/li><li>Temsilcilerin k\u00f6t\u00fc ileti\u015fimi.<\/li><\/ul>\n\n\n\n<h3><strong>1) M\u00fc\u015fterilerin Sorunlar\u0131na H\u0131zl\u0131 \u00c7\u00f6z\u00fcm Sa\u011flay\u0131n<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-1024x683.jpg\" alt=\"Customer Service\" class=\"wp-image-2555\" width=\"401\" height=\"267\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-1024x683@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-770x515@2x.jpg 1540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/Listening-Skills-in-Customer-Service-1-370x245@2x.jpg 740w\" sizes=\"(max-width: 401px) 100vw, 401px\" \/><\/figure><\/div>\n\n\n\n<p>M\u00fc\u015fteriler bir problemleri oldu\u011fu i\u00e7in m\u00fc\u015fteri hizmetlerinden yard\u0131m ister. Bu noktada onlar\u0131n sorunlar\u0131n\u0131 an\u0131nda \u00e7\u00f6zememek, s\u00fcrekli ertelemek m\u00fc\u015fterileri mutsuz eder. Mutsuz olan m\u00fc\u015fteriler ise zamanla ba\u015fka bir markay\u0131 tercih eder ve sorunlar\u0131n\u0131 \u00e7\u00f6zemeyen i\u015fletme hakk\u0131nda olumsuz s\u00f6ylentiler yayar. Bu noktada m\u00fc\u015fterilerin sorunlar\u0131na h\u0131zl\u0131 \u00e7\u00f6z\u00fcm sa\u011flanmal\u0131, olumlu bir dil kullan\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n<h3><strong>2) Beklentileri Kar\u015f\u0131lay\u0131n<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteriler sizden neler bekliyor? Hizmetlerinizi iyile\u015ftirmenizi mi, sorunlar\u0131n\u0131 \u00e7\u00f6zmenizi mi, yoksa onlar\u0131 anlaman\u0131z\u0131 m\u0131? T\u00fcm bu sorular\u0131n cevab\u0131n\u0131 bilmek, m\u00fc\u015fterilerinizin beklentilerini nas\u0131l kar\u015f\u0131layaca\u011f\u0131 konusunda size yol g\u00f6sterir. \u00d6rne\u011fin; m\u00fc\u015fteriler hizmetinizden memnun de\u011filse k\u0131sa bir anket d\u00fczenleyerek neleri geli\u015ftirmeniz gerekti\u011fini onlara sorabilirsiniz. B\u00f6ylece m\u00fc\u015fteriler geri bildirimlerinin \u00f6nemsendi\u011fini g\u00f6r\u00fcnce <a href=\"https:\/\/infoset.app\/blog\/tr\/musteri-memnuniyeti-nedir-nasil-olculur\/\" target=\"_blank\" rel=\"noreferrer noopener\">memnuniyet<\/a> oranlar\u0131 da artm\u0131\u015f olur.<\/p>\n\n\n\n<h3><strong>3) Ekip Performans\u0131n\u0131 \u0130yile\u015ftirin<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/the-5-most-common-customer-types-and-how-to-gain-them-1024x617.png\" alt=\"yayg\u0131n m\u00fc\u015fteri tipi\" class=\"wp-image-2388\" width=\"393\" height=\"236\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/the-5-most-common-customer-types-and-how-to-gain-them-1024x617.png 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/the-5-most-common-customer-types-and-how-to-gain-them-300x181.png 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/the-5-most-common-customer-types-and-how-to-gain-them-1536x926.png 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/the-5-most-common-customer-types-and-how-to-gain-them-300x181@2x.png 600w\" sizes=\"(max-width: 393px) 100vw, 393px\" \/><\/figure><\/div>\n\n\n\n<p>Bir markay\u0131 ba\u015far\u0131ya ula\u015ft\u0131ran da ba\u015far\u0131s\u0131zl\u0131\u011fa u\u011fratan da sahip oldu\u011fu ekiptir. E\u011fer m\u00fc\u015fteri hizmetleri ekibiniz gereken yetkinliklere sahip de\u011filse, marka k\u00fclt\u00fcr\u00fcne adapte de\u011filse m\u00fc\u015fteri memnuniyetini de sa\u011flayamayacakt\u0131r. Bu noktada ekip performans\u0131n\u0131 izleyebilirsiniz, sorunlar\u0131n neler oldu\u011funu analiz ederek ortak bir toplant\u0131 d\u00fczenleyebilirsiniz. Bu toplant\u0131da ise performanslar\u0131n\u0131 d\u00fc\u015f\u00fcren unsurlar\u0131n neler oldu\u011funu onlara sorabilir, \u00e7\u00f6z\u00fcmler \u00fczerinde beraber kafa yorabilirsiniz.<\/p>\n\n\n\n<h3><strong>4) Teknolojiye Uyum Sa\u011flay\u0131n<\/strong><\/h3>\n\n\n\n<p>G\u00fcn\u00fcm\u00fczde art\u0131k sistemlerini teknolojiye entegre etmeyen i\u015fletmeler rakiplerinin gerisinde kal\u0131yor. \u00d6yle ki <a href=\"https:\/\/hbr.org\/2017\/01\/kick-ass-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00fc\u015fterilerin %81&#8217;i<\/a>, bir m\u00fc\u015fteri hizmetleri y\u00f6neticisine ula\u015fmadan \u00f6nce sorunlar\u0131 kendi ba\u015flar\u0131na halletmeye \u00e7al\u0131\u015f\u0131yorlar. Bu noktada m\u00fc\u015fteri hizmetlerinde m\u00fckemmel bir deneyim yaratmak i\u00e7in \u00f6ncelikle sistemlerinizi teknolojiye adapte etmelisiniz. \u00d6rne\u011fin; h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler i\u00e7in chatbot, multichannel ve omnichannel sistemleri kullanabilirsiniz.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Deneyimini Etkili Hale Getirmenin Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri deneyimini etkili hale getirmek, uzun ve detayl\u0131 \u00e7al\u0131\u015fma isteyen bir s\u00fcre\u00e7tir. Infoset ile bu s\u00fcre\u00e7leri otomatize ederek zamandan ve maliyetten tasarruf sa\u011flayabilirsiniz. Omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda, m\u00fc\u015fteri deneyimini artt\u0131racak stratejilerden bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2556,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[387,483],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Deneyiminde M\u00fckemmellik Sa\u011flaman\u0131n 4 Yolu - Infoset<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri deneyimi nedir? 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