{"id":2545,"date":"2023-01-04T19:00:00","date_gmt":"2023-01-04T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2545"},"modified":"2022-12-27T15:32:35","modified_gmt":"2022-12-27T12:32:35","slug":"musteri-hizmetleri-beden-dili-neden-onemli","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleri-beden-dili-neden-onemli\/","title":{"rendered":"M\u00fc\u015fteri Hizmetlerinde Beden Dili Neden \u00d6nemli?\u00a0"},"content":{"rendered":"\n<p>M\u00fc\u015fteri hizmetlerinde ileti\u015fim becerileri \u00e7ok \u00f6nemlidir. Bu noktada m\u00fc\u015fterilerle kurulan ileti\u015fimin gidi\u015fat\u0131n\u0131 belirleyen en \u00f6nemli unsurlardan biri de ses tonu ve beden dilidir. Peki, kar\u015f\u0131l\u0131kl\u0131 ileti\u015fimde beden dili nas\u0131l kullan\u0131lmal\u0131d\u0131r?<\/p>\n\n\n\n<h2><strong>\u0130leti\u015fimde Beden Dili Kullanman\u0131n \u00d6nemi&nbsp;<\/strong><\/h2>\n\n\n\n<p>Kar\u015f\u0131l\u0131kl\u0131 ileti\u015fimde kurulan c\u00fcmleler \u00f6nemli oldu\u011fu gibi, bu c\u00fcmleleri desteklemek i\u00e7in kullan\u0131lan beden dili de \u00f6nemlidir. Her ne kadar ses tonunuz sakin olsa bile beden diliniz bunun aksini g\u00f6steriyorsa, m\u00fc\u015fteri bulundu\u011fu ortamda gerilebilir ve ortam\u0131 terk edebilir. Bu da markan\u0131n m\u00fc\u015fteri kaybetmesine neden olabilece\u011fi gibi sekt\u00f6rde itibar\u0131n\u0131 zedeleyebilir. Bundan dolay\u0131 \u00f6zellikle y\u00fcz y\u00fcze ileti\u015fimde, <a href=\"https:\/\/infoset.app\/blog\/tr\/en-yaygin-5-musteri-tipi-ve-onlari-kazanmanin-yollari\/\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00fc\u015fteri hizmetleri<\/a> ekibinin beden diline ve ileti\u015fimlerine ekstra dikkat etmesi gerekir.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Hizmetlerinde Beden Dili Nas\u0131l Kullan\u0131lmal\u0131d\u0131r?<\/strong><\/h2>\n\n\n\n<p>\u0130ster y\u00fcz y\u00fcze ister uzaktan bir g\u00f6r\u00fc\u015fme yap\u0131yor olun, olumlu bir ileti\u015fim s\u00fcreci i\u00e7in beden dilinizi kontrol etmeniz gerekir. Yanl\u0131\u015f anla\u015f\u0131lmalara neden olmamak i\u00e7in beden dilinin do\u011fru kullan\u0131lmas\u0131 olduk\u00e7a \u00f6nemlidir. Bu noktada a\u015fa\u011f\u0131daki y\u00f6ntemleri uygulayabilirsiniz.<\/p>\n\n\n\n<h3><strong>1) M\u00fc\u015fterilerinizle G\u00f6z Temas\u0131 Kurun<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--1024x1024.jpg\" alt=\"m\u00fc\u015fteri hizmetleri\" class=\"wp-image-2538\" width=\"389\" height=\"389\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--1024x1024.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--150x150@2x.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--150x150.jpg 150w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--1536x1536.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--370x370.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--250x250.jpg 250w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--300x300@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language--370x370@2x.jpg 740w\" sizes=\"(max-width: 389px) 100vw, 389px\" \/><\/figure><\/div>\n\n\n\n<p>Kar\u015f\u0131l\u0131kl\u0131 ileti\u015fimde en s\u0131k yap\u0131lan hatalardan biri g\u00f6z temas\u0131 kurmamakt\u0131r. \u00d6zellikle herhangi bir sorunla kar\u015f\u0131la\u015fan ve bunun \u00e7\u00f6z\u00fcm\u00fc i\u00e7in size ba\u015fvuran m\u00fc\u015fteriler i\u00e7in b\u00f6yle bir durum, olumsuz bir deneyime yol a\u00e7abilir. M\u00fc\u015fterilerin sorunlar\u0131n\u0131 dinlerken g\u00f6z temas\u0131 kurmamak, onlara kendini de\u011fersiz hissettirebilir veya sorunlar\u0131n\u0131 g\u00f6rmezden geldi\u011finizi d\u00fc\u015f\u00fcnd\u00fcrebilir. Bu noktada onlarla g\u00f6z temas\u0131 kurmaya \u00f6zen g\u00f6stermeniz gerekir.<\/p>\n\n\n\n<h3><strong>2) Y\u00fcz \u0130fadelerinize Dikkat Edin<\/strong><\/h3>\n\n\n\n<p>Kar\u015f\u0131l\u0131kl\u0131 ileti\u015fimde odak noktalardan biri y\u00fcz \u00e7evresidir. Sorunlar\u0131n\u0131 anlatan ve bu nedenle gergin olan m\u00fc\u015fterilerle ileti\u015fim kurmak her zaman kolay olmayabilir. Fakat b\u00f6yle bir durumda sizin de gergin olman\u0131z sorunlar\u0131 \u00e7\u00f6zmekten ziyade daha \u00e7ok b\u00fcy\u00fctecektir. Her ne olursa olsun, pozitif bir g\u00f6r\u00fc\u015fme i\u00e7in g\u00fcl\u00fcmsemeyi ihmal etmeyin. Bunun yan\u0131 s\u0131ra, sorunlar\u0131 dinledi\u011finizde \u00fczg\u00fcn veya \u00e7aresiz g\u00f6r\u00fcnmekten ka\u00e7\u0131n\u0131n. B\u00f6yle bir durum, m\u00fc\u015fterinin sorunlar\u0131n\u0131 \u00e7\u00f6zemeyece\u011finiz izlenimi onlara verir. Bundan dolay\u0131 ileti\u015fiminizle tutarl\u0131 olacak bir \u015fekilde y\u00fcz ifadelerinize dikkat edin.<\/p>\n\n\n\n<h3><strong>3) A\u015f\u0131r\u0131 Hareket Sergilemekten Ka\u00e7\u0131n\u0131n<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-1024x683.jpg\" alt=\"m\u00fc\u015fteri hizmetleri\" class=\"wp-image-2537\" width=\"429\" height=\"286\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-1024x683@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/body-language-770x515@2x.jpg 1540w\" sizes=\"(max-width: 429px) 100vw, 429px\" \/><\/figure><\/div>\n\n\n\n<p>Y\u00fcz y\u00fcze veya online g\u00f6r\u00fc\u015fmelerde biri konu\u015furken s\u00fcrekli hareket halinde bulunmak, konu\u015fan ki\u015finin dikkatini da\u011f\u0131t\u0131r ve onu rahats\u0131z eder. E\u011fer ileti\u015fimde ellerinizi veya kollar\u0131n\u0131z\u0131 gere\u011finden fazla hareket ettiriyorsan\u0131z, bunu yapmay\u0131 b\u0131rak\u0131n! \u00c7\u00fcnk\u00fc, insanlar konu\u015furken daha \u00e7ok kar\u015f\u0131s\u0131ndaki ki\u015finin s\u00f6ylediklerine odaklan\u0131rlar. B\u00f6yle bir durumda s\u00fcrekli gere\u011finden fazla elleri veya kollar\u0131 hareket ettirmek, kar\u015f\u0131daki ki\u015finin dikkatini da\u011f\u0131t\u0131r ve ileti\u015fimde kopuklu\u011fa yol a\u00e7ar. Bundan dolay\u0131 jest ve mimiklerinizi orant\u0131l\u0131 bir \u015fekilde kullanmaya \u00f6zen g\u00f6sterin.<\/p>\n\n\n\n<h3><strong>4) Ses Tonunuza Dikkat Edin<\/strong><\/h3>\n\n\n\n<p>UCLA Profes\u00f6r\u00fc <a href=\"https:\/\/www.toolshero.com\/communication-methods\/7-38-55-rule\/\" target=\"_blank\" rel=\"noreferrer noopener\">Albert Mehrabian&#8217;<\/a>\u0131n dedi\u011fi gibi: \u2018\u2018\u0130leti\u015fimin <strong>%60&#8217;\u0131 beden diline<\/strong> ve %30&#8217;u ise ses tonunuza ba\u011fl\u0131d\u0131r.\u2019\u2019 M\u00fc\u015fterilerle kurdu\u011funuz ileti\u015fimdeki ses tonunuz ileti\u015fimin gidi\u015fat\u0131n\u0131 iyi veya k\u00f6t\u00fc etkileyebilir. \u00d6rne\u011fin; k\u0131zg\u0131n bir m\u00fc\u015fteri ile konu\u015furken siz de sesinizi y\u00fckseltirseniz, muhtemelen g\u00f6r\u00fc\u015fme olumlu sonlanmayacakt\u0131r. Ya da sizinle k\u0131s\u0131k seste konu\u015fan bir m\u00fc\u015fteriyle y\u00fcksek seste konu\u015fuyorsan\u0131z, bu durum onu rahats\u0131z edecektir. B\u00f6yle bir durumda ses tonunuz ne \u00e7ok y\u00fcksek ne \u00e7ok al\u00e7ak olmal\u0131d\u0131r. Ayr\u0131ca, \u00e7ok h\u0131zl\u0131 veya \u00e7ok yava\u015f konu\u015fmamaya da \u00f6zen g\u00f6stermelisiniz. Bu sayede kurdu\u011funuz her ileti\u015fim pozitif bir \u015fekilde sonlanabilir.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fterilerinize Ula\u015fman\u0131n Kolay Adresi: Infoset<\/strong><\/h2>\n\n\n\n<p>Infoset, sundu\u011fu hizmetlerle \u015firketlerin sat\u0131\u015f operasyonlar\u0131na odaklanmalar\u0131na yard\u0131mc\u0131 olur. \u00c7a\u011fr\u0131 merkezi, otomasyonu, canl\u0131 deste\u011fi ve sohbet botlar\u0131, i\u015fletmelerin h\u0131zla m\u00fc\u015fteri kazanmas\u0131n\u0131 sa\u011flar. Ayr\u0131ca Infoset, m\u00fc\u015fterilerinizi, sat\u0131\u015f s\u00fcre\u00e7lerinizi ve g\u00f6revlerinizi tek bir yerden y\u00f6netmenizi ve faaliyetleri takip ve raporlaman\u0131z\u0131 sa\u011flar. M\u00fc\u015fteri deneyiminizi bir \u00fcst seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infoset&#8217;i bug\u00fcn kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda, sizlere m\u00fc\u015fteri hizmetleri ekibinin beden dilini nas\u0131l kullanmalar\u0131 gerekti\u011finden bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2540,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[507,391,483],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Hizmetlerinde Beden Dili Neden \u00d6nemli?\u00a0 - Infoset<\/title>\n<meta name=\"description\" content=\"Beden dili nedir? 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