{"id":2495,"date":"2022-12-07T19:00:00","date_gmt":"2022-12-07T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2495"},"modified":"2022-12-07T16:21:24","modified_gmt":"2022-12-07T13:21:24","slug":"ofkeli-musteri-ile-nasil-iletisim-kurulur","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/ofkeli-musteri-ile-nasil-iletisim-kurulur\/","title":{"rendered":"\u00d6fkeli M\u00fc\u015fteri ile Nas\u0131l \u0130leti\u015fim Kurulur?"},"content":{"rendered":"\n<p>M\u00fc\u015fteri temsilcileri i\u00e7in \u00f6fkeli m\u00fc\u015fteriler ile ileti\u015fim kurmak her zaman i\u00e7in kolay de\u011fildir. Bu noktada temsilcilerin iyi bir ileti\u015fim becerisine sahip olmas\u0131 olduk\u00e7a \u00f6nemlidir. Peki, \u00f6fkeli m\u00fc\u015fteri ile nas\u0131l sa\u011fl\u0131kl\u0131 ileti\u015fim kurulur? Ba\u015fa \u00e7\u0131kma yollar\u0131 nelerdir? <\/p>\n\n\n\n<h2><strong>\u00d6fkeli M\u00fc\u015fteriler ile Ba\u015fa \u00c7\u0131kman\u0131n Avantajlar\u0131 ve Dezavantajlar\u0131<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-1024x683.jpg\" alt=\"\u00f6fkeli m\u00fc\u015fteri\" class=\"wp-image-2489\" width=\"494\" height=\"329\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer.jpg 1575w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-770x515@2x.jpg 1540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communite-angr-customer-370x245@2x.jpg 740w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/figure><\/div>\n\n\n\n<p>Yo\u011fun ge\u00e7en bir g\u00fcnde \u00f6fkeli m\u00fc\u015fterilerle u\u011fra\u015fmak, m\u00fc\u015fteri temsilcisinin sabr\u0131n\u0131 zorlayabilir ve motivasyonunu d\u00fc\u015f\u00fcrebilir. Ancak, olaya her zaman iyi y\u00f6nden bakmak gerekir. M\u00fc\u015fteri temsilcileri k\u0131zg\u0131n m\u00fc\u015fteriler sayesinde \u00e7at\u0131\u015fmalara kar\u015f\u0131 nas\u0131l ileti\u015fim kuracaklar\u0131 hakk\u0131nda deneyim sahibi olabilir. Ayn\u0131 zamanda problem \u00e7\u00f6zme becerilerini direkt uygulamal\u0131 olarak artt\u0131rabilir. G\u00fcn sonunda sorunlar\u0131na kar\u015f\u0131 daha kibar bir tutumla kar\u015f\u0131la\u015fan m\u00fc\u015fteriler zamanla sakinle\u015fecek, daha sa\u011fl\u0131kl\u0131 ileti\u015fim kurabileceklerdir. Bu noktada m\u00fc\u015fteri temsilcilerinin empatik bir tutum sergilemeye devam etmesi \u00f6nemlidir.<\/p>\n\n\n\n<h2><strong>\u00d6fkeli M\u00fc\u015fteriler ile Ba\u015fa \u00c7\u0131kman\u0131n 4 Yolu<\/strong><\/h2>\n\n\n\n<p>\u00d6fkeli m\u00fc\u015fterileri yok saymak yerine onlar\u0131 sakinle\u015ftirmeye \u00e7al\u0131\u015fmak, ileti\u015fimi sayg\u0131 \u00e7er\u00e7evesi i\u00e7erisinde s\u00fcrd\u00fcrmeye devam etmek bir i\u015fletmenin imaj\u0131 a\u00e7\u0131s\u0131ndan olduk\u00e7a kritiktir. \u0130yi bir tutum sergileyen <a href=\"https:\/\/infoset.app\/blog\/tr\/musteri-temsilcileri-icin-onemli-5-metrik\/\" target=\"_blank\" rel=\"noreferrer noopener\">temsilciler<\/a>, var olan m\u00fc\u015fterileri elde tutarken potansiyel m\u00fc\u015fterileri de i\u015fletmeye kazand\u0131rabilirler. Bu noktada k\u0131zg\u0131n m\u00fc\u015fterilerle ba\u015fa \u00e7\u0131karken \u015fu y\u00f6ntemler denenebilir:<\/p>\n\n\n\n<h3><strong>1) M\u00fc\u015fterilerinizi Dinleyin<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--1024x683.jpg\" alt=\"\u00f6fkeli m\u00fc\u015fteri\" class=\"wp-image-2491\" width=\"494\" height=\"329\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--1024x683@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--770x515@2x.jpg 1540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angr-customer--370x245@2x.jpg 740w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/figure><\/div>\n\n\n\n<p>\u00d6fkeli bir m\u00fc\u015fterinin problemlerini dinlememek veya konu\u015furken s\u00fcrekli s\u00f6z\u00fcn\u00fc kesmek, \u00f6fkenin daha \u00e7ok b\u00fcy\u00fcmesine yol a\u00e7acakt\u0131r. Bu noktada temsilciler m\u00fc\u015fterileri aktif bir \u015fekilde dinlemeli, sorunlar\u0131n\u0131 anlad\u0131klar\u0131n\u0131 dile getirmelilerdir. \u00d6rne\u011fin; bir m\u00fc\u015fteri ald\u0131\u011f\u0131 bir hizmetten memnun de\u011filse, temsilciler bu noktada \u2018<em>\u2018Sizi anl\u0131yorum. Hemen bu durumla ilgilenece\u011fim,\u2019<\/em>\u2019 gibi eyleme ge\u00e7ecek c\u00fcmleler kurmal\u0131d\u0131r. B\u00f6ylece m\u00fc\u015fteriler sorunlar\u0131yla ilgilenilece\u011fini anlar ve sakinle\u015fmeye ba\u015flar.<\/p>\n\n\n\n<h3><strong>2) Te\u015fekk\u00fcr Etmeyi ve Rica Etmeyi Unutmay\u0131n<\/strong><\/h3>\n\n\n\n<p>Sa\u011fl\u0131kl\u0131 bir ileti\u015fim kurarken kullan\u0131lan dile dikkat etmek gerekir. Kaba bir dil sorunu \u00e7\u00f6zmekten ziyade daha \u00e7ok b\u00fcy\u00fctebilir. \u00d6rne\u011fin; \u00f6fkeli bir m\u00fc\u015fteri ile konu\u015furken sorunlar\u0131n\u0131 dile getirmesi i\u00e7in \u2018\u2018Hangi noktalarda sorun ya\u015fad\u0131\u011f\u0131n\u0131z\u0131 \u00f6\u011frenebilir miyim, l\u00fctfen?\u2019\u2019 veya \u2018\u2018Rica etsem, sorununuzu detayl\u0131 bir \u015fekilde payla\u015f\u0131r m\u0131s\u0131n\u0131z?\u2019\u2019 gibi nazik c\u00fcmleler kurulmal\u0131d\u0131r. Ard\u0131ndan onlara te\u015fekk\u00fcr etmeli, g\u00f6sterdikleri sab\u0131r i\u00e7in takdir edilmelidir.&nbsp;<\/p>\n\n\n\n<h3><strong>3) Sorunu \u00c7\u00f6zmek i\u00e7in Yapabileceklerinizi A\u00e7\u0131klay\u0131n<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-1024x788.jpg\" alt=\"\u00f6fkeli m\u00fc\u015fteri\" class=\"wp-image-2490\" width=\"393\" height=\"302\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-1024x788.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-300x231.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-1536x1182.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-260x200.jpg 260w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-87x67.jpg 87w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-1024x788@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-300x231@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-260x200@2x.jpg 520w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/12\/how-to-communicate-angry-customer-87x67@2x.jpg 174w\" sizes=\"(max-width: 393px) 100vw, 393px\" \/><\/figure><\/div>\n\n\n\n<p>K\u0131zg\u0131n m\u00fc\u015fteri sorunlar\u0131n\u0131n hemen \u00e7\u00f6z\u00fclmesini ister. Bu noktada onlar\u0131 bekletmek veya ba\u015fka bir temsilciye y\u00f6nlendirmek durumu daha k\u00f6t\u00fc yapabilir. <a href=\"https:\/\/www.conversational.com\/14-facts-about-customers-on-hold\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ara\u015ft\u0131rmalara g\u00f6re<\/a>; fazla bekletilen <strong>m\u00fc\u015fterilerin %34&#8217;\u00fc<\/strong>, temsilcilere tekrar ba\u011flanmayaca\u011f\u0131n\u0131 s\u00f6yl\u00fcyor. Bu noktada, m\u00fc\u015fteriler sizinle ileti\u015fime ge\u00e7ti\u011finde bu sorun kar\u015f\u0131s\u0131nda neler yapabileceklerinizi detayl\u0131 bir \u015fekilde a\u00e7\u0131klaman\u0131z gerekir. B\u00f6ylece, m\u00fc\u015fteriler sizin bu konu hakk\u0131nda yetkinliklerinizden haberdar olabilir, ba\u015fka bir temsilciye aktar\u0131lmay\u0131 ho\u015f g\u00f6rebilir.<\/p>\n\n\n\n<h3><strong>4) Pozitif Kalmaya \u00c7al\u0131\u015f\u0131n<\/strong><\/h3>\n\n\n\n<p>\u0130yi bir m\u00fc\u015fteri hizmetleri temsilcisi m\u00fc\u015fterilerine asla \u2018\u2018Hay\u0131r, imkans\u0131z\u2019\u2019 gibi c\u00fcmleler kurmaz. Bundan dolay\u0131 m\u00fc\u015fterilerinizin sorunlar\u0131 zor \u00e7\u00f6z\u00fclecek olsa bile her zaman bir \u00e7\u00f6z\u00fcm olaca\u011f\u0131n\u0131 unutmay\u0131n. M\u00fc\u015fteriler her zaman sorunlar\u0131n\u0131n an\u0131nda \u00e7\u00f6z\u00fclmesini bekler. Bu noktada daima pozitif bir tutum sergileme, sorunun \u00e7\u00f6z\u00fclece\u011fi g\u00fcvenini onlara hissettirmelisiniz.<\/p>\n\n\n\n<h2><strong>Infoset ile M\u00fc\u015fteri Deneyimini \u00dcst Seviyeye Ta\u015f\u0131y\u0131n!<\/strong><\/h2>\n\n\n\n<p>\u00d6fkeli m\u00fc\u015fteriler ile ileti\u015fim kurmak kimi zaman zor olabilir. Bu noktada Infoset\u2019in sa\u011flad\u0131\u011f\u0131 omnichannel m\u00fc\u015fteri servis sistemleri ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinde y\u00f6netebilir, t\u00fcm destek s\u00fcrecini otomatize edebilirsiniz. S\u00fcr\u00fckle-b\u0131rak ve bot geli\u015ftirme aray\u00fcz\u00fc ile kod yazmadan dakikalar i\u00e7inde bir sohbet robotu tasarlayabilirsiniz. Bu sayede m\u00fc\u015fterilerinizle ileti\u015fimi etkin bir \u015fekilde ger\u00e7ekle\u015ftirebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve m\u00fc\u015fterilerinize kolayca ula\u015fmak i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda, \u00f6fkeli m\u00fc\u015fteriler ile ba\u015fa \u00e7\u0131kma yollar\u0131ndan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2488,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[483,858],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00d6fkeli M\u00fc\u015fteri ile Nas\u0131l \u0130leti\u015fim Kurulur? - Infoset<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteriler neden \u00f6fkelenir? \u00d6fkeli m\u00fc\u015fteri ile nas\u0131l sa\u011fl\u0131kl\u0131 ileti\u015fim kurulur? 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