{"id":2437,"date":"2022-11-23T19:00:00","date_gmt":"2022-11-23T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2437"},"modified":"2022-11-23T14:27:29","modified_gmt":"2022-11-23T11:27:29","slug":"ticket-sistem-analizi-avantaj-dezavantaj","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/ticket-sistem-analizi-avantaj-dezavantaj\/","title":{"rendered":"Ticket Sistem Analizi: Avantajlar\u0131 ve Dezavantajlar\u0131"},"content":{"rendered":"\n

M\u00fc\u015fteri memnuniyeti sa\u011flamak ve taleplere h\u0131zl\u0131 d\u00f6n\u00fc\u015f yapabilmek i\u00e7in her i\u015fletmenin bir ticket sistemine ihtiyac\u0131 vard\u0131r. Peki, i\u015fletmeler neden ticket sistemini kullanmal\u0131? Bu sistemin dezavantajlar\u0131 var m\u0131?<\/p>\n\n\n\n

Ticket Sistem Nedir?<\/strong><\/strong>

M\u00fc\u015fteriler sorun ya\u015fad\u0131klar\u0131nda, genellikle i\u015fletmenin\u00a0 web sitesinde payla\u015f\u0131lan destek e-posta adresi \u00fczerinden destek talebi olu\u015ftururlar. Bu noktada ticket sistemi; m\u00fc\u015fterilerin destek taleplerinin y\u00f6netilmesi konusunda i\u015fletmelere fayda sa\u011flayan bir m\u00fc\u015fteri hizmet arac\u0131d\u0131r.<\/p> <\/div> <\/div>\n\n\n\n

Ticket Sisteminin Avantajlar\u0131 Nelerdir?<\/strong><\/h2>\n\n\n\n
\"ticket<\/figure><\/div>\n\n\n\n

\u0130\u015fletmenize ula\u015fan t\u00fcm destek taleplerini organize etmek ve s\u0131n\u0131fland\u0131rmak kimi zaman zor bir s\u00fcre\u00e7 haline gelebilir. Bu noktada ticket sistemi kullanmak size pek \u00e7ok konuda fayda sa\u011flar. Bu faydalar \u015fu \u015fekilde s\u0131ralanabilir:<\/p>\n\n\n\n

1) Taleplerin G\u00f6zden Ka\u00e7mamas\u0131n\u0131 Sa\u011flar<\/strong><\/h3>\n\n\n\n

Sosyal medya, canl\u0131 sohbet, e-posta veya \u015firketinizin web sitesi \u00fczerinden bir\u00e7ok destek talebi gelebilir. Bunlar iyi organize edilmedi\u011finde y\u0131\u011f\u0131lma ger\u00e7ekle\u015fir ve \u00e7o\u011fu talep g\u00f6zden ka\u00e7abilir. Talebine geri d\u00f6n\u00fc\u015f alamayan m\u00fc\u015fteriler ise i\u015fletmeden hizmet almay\u0131 kesebilir. Bu noktada ticket sistemlerinde, her destek talebine atanan \u00f6zel bir numara bulunmaktad\u0131r. Numaraland\u0131r\u0131lan ticketlar, m\u00fc\u015fterilerin iletti\u011fi taleplerde hi\u00e7bir \u015feyin g\u00f6zden ka\u00e7\u0131r\u0131lmamas\u0131n\u0131 sa\u011flar.<\/p>\n\n\n\n

2) M\u00fc\u015fteriler \u0130\u015flem S\u0131ras\u0131 Beklemez<\/strong><\/h3>\n\n\n\n
\"ticket<\/figure><\/div>\n\n\n\n

M\u00fc\u015fteriler bir i\u015fletmeden ald\u0131klar\u0131 hizmetle ilgili taleplerini veya \u015fikayetlerini genellikle firman\u0131n \u00e7a\u011fr\u0131 merkezi numaralar\u0131n\u0131 kullanarak iletmeyi tercih ederler. Bu durumda \u00e7a\u011fr\u0131 merkezlerinde yo\u011funluk olu\u015fabilir ve m\u00fc\u015fteriler beklemek zorunda kalabilir. Arise taraf\u0131ndan yap\u0131lan benzer bir ara\u015ft\u0131rma, kullan\u0131c\u0131lar\u0131n %13’\u00fcn\u00fcn<\/a> bekleme s\u00fcresinin kabul edilemez oldu\u011funu s\u00f6yledi\u011fini ortaya \u00e7\u0131kard\u0131. Oysa, ticket sisteminde her m\u00fc\u015fteri firman\u0131n ileti\u015fim adresini kullanarak destek talebini kendi olu\u015fturabilir. Bu \u015fekilde \u00e7a\u011fr\u0131 merkezinde zaman kaybetmeden talep firmaya iletilmi\u015f, sorun daha \u00e7abuk \u00e7\u00f6z\u00fclm\u00fc\u015f olur. Bu da m\u00fc\u015fteri memnuniyeti ve sadakatini artt\u0131r\u0131r.\u00a0<\/p>\n\n\n\n

3) Departmanlar Aras\u0131nda \u0130\u015fbirli\u011fini Kolayla\u015ft\u0131r\u0131r<\/strong><\/h3>\n\n\n\n

Destek talepleri, firmalar\u0131n m\u00fc\u015fteri hizmetleri departmanlar\u0131nda \u00f6nemli bir rol oynar. Talebine cevap verilmeyen, her temsilciye ayn\u0131 \u015feyleri anlatmak zorunda kalan m\u00fc\u015fterilerin memnuniyet oranlar\u0131 d\u00fc\u015fer. Bu da zamanla i\u015fletmelerin m\u00fc\u015fteri kaybetmesi demektir. Bu noktada ticket yaz\u0131l\u0131mlar\u0131, ekiplerin verimli bir \u015fekilde m\u00fc\u015fterilere tavsiyeler ve \u00e7\u00f6z\u00fcmler sunmas\u0131n\u0131 sa\u011flayarak, m\u00fc\u015fteri deneyiminde ger\u00e7ek bir fark yarat\u0131r. G\u00f6revleri organize eden ve departmanlar aras\u0131nda bilgi ak\u0131\u015f\u0131n\u0131 kolayla\u015ft\u0131ran bu sistem sayesinde ekipler daha verimli \u00e7al\u0131\u015fabilir.<\/p>\n\n\n\n

4) Destek Faaliyetlerinin \u00d6l\u00e7\u00fclmesini Sa\u011flar<\/strong><\/h3>\n\n\n\n

\u00c7o\u011fu ticket sisteminde raporlama olana\u011f\u0131 vard\u0131r. Bunlar aras\u0131nda; kanal kullan\u0131m\u0131, bilet hacmi, destek<\/a> talebi \u00e7\u00f6z\u00fcm s\u00fcresi, ilk yan\u0131t s\u00fcresi gibi \u00f6l\u00e7\u00fcm\u00fc yap\u0131labilecek ve raporlanabilecek unsurlar vard\u0131r.\u00a0 Bu \u00f6l\u00e7\u00fcmler, genel m\u00fc\u015fteri hizmetleri performans\u0131n\u0131z\u0131 ve verimlili\u011finizi \u00f6l\u00e7menin temelini olu\u015fturur. Ticket yaz\u0131l\u0131mlar\u0131 sayesinde bu alanlardaki faaliyetlerini \u00f6l\u00e7ebilir, optimize etmeniz gereken noktalar\u0131 tespit edebilirsiniz. B\u00f6ylece m\u00fc\u015fterilere daha iyi bir hizmet verebilirsiniz.<\/p>\n\n\n\n

Ticket Sisteminin Dezavantajlar\u0131<\/strong><\/h2>\n\n\n\n
\"ticket<\/figure><\/div>\n\n\n\n

Genel olarak, ticket sistemleri bir\u00e7ok i\u015fletmenin i\u015flerini kolayla\u015ft\u0131ran bir ara\u00e7t\u0131r; ancak dikkate al\u0131nmas\u0131 gereken baz\u0131 potansiyel dezavantajlar vard\u0131r. Bunlardan baz\u0131lar\u0131 \u015funlard\u0131r:<\/p>\n\n\n\n

  1. \u0130yi bir ticket yaz\u0131l\u0131m\u0131na sahip olmamak, s\u00fcre\u00e7 boyunca size yard\u0131mc\u0131 olmad\u0131\u011f\u0131 gibi maliyet a\u00e7\u0131s\u0131ndan da ekstra harcama gerektirir. Yani, ortalaman\u0131n alt\u0131nda yeteneklere sahip bir sisteme yat\u0131r\u0131m yapmak size yard\u0131mc\u0131 olmaz.<\/li>
  2. Ticket sisteminin bir ba\u015fka dezavantaj\u0131, kullan\u0131labilirli\u011fi ve \u00f6\u011frenme zorlu\u011fudur. \u00c7o\u011fu \u00e7al\u0131\u015fan ve i\u015fletme i\u00e7in bu yaz\u0131l\u0131m\u0131 \u00f6\u011frenmeye ve kullanmaya \u00e7al\u0131\u015fmak ekstra bir zaman kayb\u0131 olarak g\u00f6r\u00fclebilir.<\/li>
  3. E\u011fer daha \u00f6nce hi\u00e7 ticket yaz\u0131l\u0131m\u0131 kullan\u0131lmam\u0131\u015fsa, mevcut m\u00fc\u015fterileriniz i\u00e7in bu duruma al\u0131\u015fmak uzun s\u00fcrebilir. Bu s\u00fcre zarf\u0131nda m\u00fc\u015fteriler farkl\u0131 kanallardan ula\u015fmay\u0131 deneyebilir. Bu da al\u0131\u015fma s\u00fcrecinde olu\u015fabilecek zaman ve efor kayb\u0131 anlam\u0131na gelir. <\/li>
  4. Ticket sistemleri, \u00f6zellikle ilk ba\u015fta mevcut sisteminizle ayn\u0131 \u015fekilde \u00e7al\u0131\u015fmayabilir. Yeni yaz\u0131l\u0131m\u0131 uygularken baz\u0131 engellerle kar\u015f\u0131la\u015fmaya haz\u0131rl\u0131kl\u0131 olmal\u0131s\u0131n\u0131z.<\/li><\/ol>\n\n\n\n

    Destek Taleplerinizi Y\u00f6netmenin Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\n

    \u0130\u015fletmelerin ald\u0131klar\u0131 destek taleplerine etkili \u015fekilde cevap vermelerindeki s\u00fcre\u00e7te ticket y\u00f6netim sistemlerinin katk\u0131s\u0131 b\u00fcy\u00fckt\u00fcr. Infoset ile t\u00fcm bu s\u00fcre\u00e7leri kolayca y\u00f6netebilirsiniz. Infoset\u2019in omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset\u2019i hemen bug\u00fcn kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

    Bu yaz\u0131m\u0131zda ticket sisteminin i\u015fletmelere avantaj\u0131ndan ve dezavantaj\u0131ndan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2430,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[391,1417],"yoast_head":"\nTicket Sistem Analizi: Avantajlar\u0131 ve Dezavantajlar\u0131 - Infoset<\/title>\n<meta name=\"description\" content=\"Ticket sistem analizi nedir? Nas\u0131l \u00e7al\u0131\u015f\u0131r? i\u015fletmeler neden ticket sistemi kullanmal\u0131? 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