{"id":2366,"date":"2022-10-11T19:00:00","date_gmt":"2022-10-11T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2366"},"modified":"2022-10-10T14:11:19","modified_gmt":"2022-10-10T11:11:19","slug":"musteri-yasam-dongusu-yonetimi-nedir-asamalari-nelerdir","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-yasam-dongusu-yonetimi-nedir-asamalari-nelerdir\/","title":{"rendered":"M\u00fc\u015fteri Ya\u015fam D\u00f6ng\u00fcs\u00fc Y\u00f6netimi Nedir? A\u015famalar\u0131 Nelerdir?"},"content":{"rendered":"\n<p>Her i\u015fletme daha \u00e7ok b\u00fcy\u00fcmek ve kazanmak ister. Bunu ba\u015farabilmek i\u00e7in yeni m\u00fc\u015fteriler \u00e7ekmek, farkl\u0131 hizmet ve \u00fcr\u00fcnler sunmak ve m\u00fc\u015fterileri ile y\u0131llarca s\u00fcrecek bir ili\u015fki kurmaya \u00e7al\u0131\u015f\u0131r. Bunun i\u00e7in m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi s\u00fcrecini uygulamak gerekir. Peki, m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi nedir? <\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Ya\u015fam D\u00f6ng\u00fcs\u00fc Nedir?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-1-e1665399777876.jpg\" alt=\"m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi\" class=\"wp-image-2354\" width=\"278\" height=\"219\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-1-e1665399777876.jpg 711w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-1-e1665399777876-300x236.jpg 300w\" sizes=\"(max-width: 278px) 100vw, 278px\" \/><\/figure><\/div>\n\n\n\n<p>M\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc, m\u00fc\u015fteri ili\u015fkilerinin zaman i\u00e7inde nas\u0131l geli\u015fti\u011fini a\u00e7\u0131klaman\u0131n bir yoludur. Ayn\u0131 zamanda potansiyel m\u00fc\u015fterilerin bir \u00fcr\u00fcnden haberdar olma, bir markadan sat\u0131n alma ve ideal olarak bir \u015firketin uzun s\u00fcreli m\u00fc\u015fterisi olma s\u00fcrecini ifade eder. Bu d\u00f6ng\u00fc bir <a href=\"https:\/\/infoset.app\/blog\/tr\/isletmelerin-e-ticarette-whatsapp-kullanmalari-icin-3-neden\/\" target=\"_blank\" rel=\"noreferrer noopener\">i\u015fletmedeki<\/a> m\u00fc\u015fteri edinme ve elde tutman\u0131n devam eden do\u011fas\u0131n\u0131 g\u00f6sterir.&nbsp;<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Ya\u015fam D\u00f6ng\u00fcs\u00fc Y\u00f6netimi Nedir?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-2-e1665399824764.jpg\" alt=\"m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi\" class=\"wp-image-2356\" width=\"306\" height=\"192\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-2-e1665399824764.jpg 817w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-2-e1665399824764-300x189.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-2-e1665399824764-768x485.jpg 768w\" sizes=\"(max-width: 306px) 100vw, 306px\" \/><\/figure><\/div>\n\n\n\n<p>\u0130\u015fletmeler b\u00fcy\u00fcd\u00fck\u00e7e ve i\u015fler daha komplike hale geldik\u00e7e sat\u0131\u015f departmanlar\u0131 veya m\u00fc\u015fteri hizmetleri gibi birimler m\u00fc\u015fterilerileri ak\u0131lda tutmalar\u0131 zorla\u015f\u0131yor. Bu noktada m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fc kontrol edecek ayr\u0131 bir ekibe ihtiya\u00e7 duyulur. M\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn a\u015famalar\u0131n\u0131 izleme, her birine \u00f6l\u00e7\u00fcm atama ve bu \u00f6l\u00e7\u00fctlere dayanarak ba\u015far\u0131y\u0131 \u00f6l\u00e7me s\u00fcrecine m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi denir. M\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi, bir \u015firketin ekibinin m\u00fc\u015fteri ili\u015fkilerine odaklanmas\u0131n\u0131 ve bunlar\u0131 mevcut t\u00fcm y\u00f6ntemlerle s\u00fcrekli olarak iyile\u015ftirmeye \u00e7al\u0131\u015fmas\u0131n\u0131 gerektirir.&nbsp;<\/p>\n\n\n\n<p>\u0130\u015fletme ekibi, m\u00fc\u015fterilerin bir markayla kendilerini rahat hissetmelerini ve ona ba\u011fl\u0131 kalmalar\u0131n\u0131 sa\u011flamak i\u00e7in m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fclerini kontrol eder. \u00d6zellikle pazarlama y\u00f6netimi ekibinin yakla\u015f\u0131mdan sadakate kadar ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn her a\u015famas\u0131n\u0131 optimize etmesini sa\u011flar. Bir \u015firket her \u015feyi d\u00fczg\u00fcn bir \u015fekilde yaparsa, m\u00fc\u015fteriyi elde tutma ve <a href=\"https:\/\/www.forbes.com\/advisor\/investing\/roi-return-on-investment\/\" target=\"_blank\" rel=\"noreferrer noopener\">yat\u0131r\u0131m<\/a> getirisi artacakt\u0131r.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Ya\u015fam D\u00f6ng\u00fcs\u00fcn\u00fcn 5 Ad\u0131m\u0131<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn be\u015f a\u015famas\u0131 vard\u0131r: Eri\u015fim, edinme, d\u00f6n\u00fc\u015f\u00fcm, elde tutma ve sadakat. M\u00fc\u015fteriler a\u015famadan a\u015famaya ge\u00e7er ve farkl\u0131 noktalardan ayr\u0131l\u0131p d\u00f6ng\u00fcy\u00fc yeniden ba\u015flatabilir. \u015eimdi, bu a\u015famalar\u0131 detayl\u0131 bir \u015fekilde inceleyelim.<\/p>\n\n\n\n<h3>1) <strong>Eri\u015fim<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-3-e1665399902832.jpg\" alt=\"m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc y\u00f6netimi\" class=\"wp-image-2358\" width=\"281\" height=\"177\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-3-e1665399902832.jpg 926w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-3-e1665399902832-300x189.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-3-e1665399902832-768x484.jpg 768w\" sizes=\"(max-width: 281px) 100vw, 281px\" \/><\/figure><\/div>\n\n\n\n<p>\u0130nsanlar ya\u015fad\u0131klar\u0131 sorunlar\u0131 \u00e7\u00f6zebilecek \u00fcr\u00fcn ararlar. Bu ilk a\u015famaya \u201ceri\u015fim\u201d denir. E\u011fer markan\u0131z m\u00fc\u015fteri ihtiya\u00e7lar\u0131na y\u00f6nelik ise onlar\u0131 m\u00fc\u015fteri olmaya te\u015fvik edebilirsiniz. Bu a\u015famada m\u00fc\u015fteriler rakiplerinizin sundu\u011fu t\u00fcm mevcut se\u00e7eneklere dikkat eder. Potansiyel m\u00fc\u015fterinin radar\u0131nda g\u00f6r\u00fcnmek istiyorsan\u0131z, SEO gibi \u00e7e\u015fitli pazarlama teknikleri kullanman\u0131z gerekir. B\u00f6ylece \u00fcr\u00fcn\u00fcn\u00fcz bir m\u00fc\u015fteri aday\u0131n\u0131n dikkatini \u00e7eker. Kullan\u0131c\u0131lar \u00fcr\u00fcn\u00fcn\u00fcz\u00fc fark ettikten sonra sizi daha fazla ke\u015ffedeceklerdir.<\/p>\n\n\n\n<h3>2) <strong>Sat\u0131n Alma<\/strong><\/h3>\n\n\n\n<p>Sat\u0131n alma a\u015famas\u0131, bir kullan\u0131c\u0131n\u0131n web sitenize geldi\u011fi anda ba\u015flar. Bu a\u015fama, potansiyel bir m\u00fc\u015fterinin se\u00e7meye karar verdi\u011fi kanala ba\u011fl\u0131d\u0131r. Sizi web sitesi arac\u0131l\u0131\u011f\u0131 ile bulmu\u015flarsa insanlar sitenizde e\u011fitim i\u00e7eri\u011fi, fiyatland\u0131rma, blog g\u00f6nderileri arayacaklard\u0131r. Bu materyaller, kullan\u0131c\u0131lara \u00fcr\u00fcn\u00fcn\u00fcz\u00fc, \u00f6zelliklerini ve fiyatlar\u0131n\u0131 net bir \u015fekilde anlamalar\u0131n\u0131 sa\u011flayacakt\u0131r. M\u00fc\u015fteriler telefon gibi di\u011fer kanallardan da gelebilir, bu nedenle al\u0131c\u0131 yolculuklar\u0131 de\u011fi\u015febilir.<\/p>\n\n\n\n<h3>3) <strong>D\u00f6n\u00fc\u015f\u00fcm<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-4-e1665400046327.jpg\" alt=\"m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc\" class=\"wp-image-2360\" width=\"286\" height=\"183\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-4-e1665400046327.jpg 900w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-4-e1665400046327-300x192.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/10\/what-is-customer-lifecycle-management-what-are-the-stages-4-e1665400046327-768x492.jpg 768w\" sizes=\"(max-width: 286px) 100vw, 286px\" \/><\/figure><\/div>\n\n\n\n<p>Potansiyel m\u00fc\u015fteriler gerekli t\u00fcm bilgileri toplad\u0131ktan sonra, sonunda bir sat\u0131n alma i\u015flemi yapabilirler. Bunu yapt\u0131ktan sonra m\u00fc\u015fteriye d\u00f6n\u00fc\u015f\u00fcrler. Sonras\u0131nda ise insanlar\u0131 \u015firketinizde kalmaya ve zaman zaman sat\u0131n almaya te\u015fvik etmek i\u00e7in g\u00fc\u00e7l\u00fc, g\u00fcvenilir ili\u015fkiler kurman\u0131z gerekir. Onlara teklifler i\u00e7eren e-posta b\u00fcltenleri g\u00f6ndererek, g\u00f6rd\u00fckleri \u00fcr\u00fcnlerin hedefli reklamlar\u0131n\u0131 ve yeni gelenler hakk\u0131nda g\u00fcncelleme yaparak ileti\u015fimde kalmaya \u00e7al\u0131\u015fmal\u0131s\u0131n\u0131z.<\/p>\n\n\n\n<h3>4) <strong>Elde Tutma<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteriyi elde tutmak i\u00e7in onlar\u0131n nas\u0131l hissetti\u011fini, yeni \u00fcr\u00fcn veya hizmetlerden keyif al\u0131p almad\u0131klar\u0131n\u0131 bilmelisiniz. Bu ama\u00e7la, bir anket yap\u0131n veya geri bildirim isteyin. M\u00fc\u015fterilerinizin \u00fcr\u00fcn veya hizmetinizden ho\u015flan\u0131p ho\u015flanmad\u0131\u011f\u0131n\u0131 \u00f6\u011frenin. M\u00fc\u015fterilerinize markan\u0131zla ilgili deneyimlerini geli\u015ftirmek i\u00e7in \u00f6zel avantajlar sunmay\u0131 d\u00fc\u015f\u00fcn\u00fcn. \u00d6rne\u011fin, indirimler ve <a href=\"https:\/\/infoset.app\/blog\/tr\/satis-sonrasi-destegin-3-unsuru\/\" target=\"_blank\" rel=\"noreferrer noopener\">sat\u0131\u015f sonras\u0131 destek<\/a> sunabilirsiniz.<\/p>\n\n\n\n<h3>5) <strong>Sadakat<\/strong><\/h3>\n\n\n\n<p>Her \u015feyi do\u011fru yaparsan\u0131z ve m\u00fc\u015fterileriniz memnun kal\u0131rsa, markan\u0131zda sad\u0131k hale gelir ve s\u00fcrekli sizden sat\u0131n almaya ba\u015flarlar. Bu a\u015famada ki\u015filer sosyal medyada \u015firketinizle ilgili bilgileri payla\u015fabilir, markan\u0131z\u0131n \u00f6zg\u00fcr savunucular\u0131 olabilir ve arkada\u015flar\u0131na referans verebilirler. M\u00fc\u015fteri sadakatini art\u0131rmak i\u00e7in onlara \u00f6zel mailler ve kampanyalar d\u00fczenleyebilirsiniz.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Ya\u015fam D\u00f6ng\u00fcs\u00fc Y\u00f6netiminin Kolay Adresi: Infoset<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc zorlu bir s\u00fcre\u00e7tir. Infoset, i\u015fletmeniz i\u00e7in bu s\u00fcreci y\u00f6netmenizi kolay hale getirir. Infoset sayesinde m\u00fc\u015fterilerinizi, sat\u0131\u015f s\u00fcre\u00e7lerinizi ve g\u00f6revlerinizi tek bir yerden y\u00f6netebilirsiniz. B\u00fct\u00fcnle\u015fik e-posta ve \u00e7a\u011fr\u0131 merkezi, otomasyonlar, canl\u0131 destek ve chatbotlar ile daha h\u0131zl\u0131 m\u00fc\u015fteri kazanman\u0131z\u0131 sa\u011flar. Siz de m\u00fc\u015fteri yolculu\u011fundaki her noktay\u0131 takip edip raporlayabilmek i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda m\u00fc\u015fteri ya\u015fam d\u00f6ng\u00fcs\u00fc ve y\u00f6netiminin ne oldu\u011fundan ve ad\u0131mlar\u0131ndan bahsedece\u011fiz.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":2352,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[483,1384,1385],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Ya\u015fam D\u00f6ng\u00fcs\u00fc Y\u00f6netimi Nedir? 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