{"id":2277,"date":"2022-09-08T19:00:00","date_gmt":"2022-09-08T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2277"},"modified":"2022-09-02T17:35:54","modified_gmt":"2022-09-02T14:35:54","slug":"iletisim-orani-nedir-nasil-arttirilir","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/iletisim-orani-nedir-nasil-arttirilir\/","title":{"rendered":"\u0130leti\u015fim Oran\u0131 Nedir? Nas\u0131l Artt\u0131r\u0131l\u0131r?"},"content":{"rendered":"\n<p>\u015eirketlerin \u00e7o\u011fu \u00e7evrimi\u00e7i potansiyel m\u00fc\u015fteriler olu\u015fturmak i\u00e7in b\u00fcy\u00fck yat\u0131r\u0131mlar yap\u0131yor; ancak bu yat\u0131r\u0131mlar\u0131n \u00e7o\u011fu zay\u0131f temas oranlar\u0131 nedeniyle bo\u015fa harcan\u0131yor. Bu noktada \u015firketler ileti\u015fim oranlar\u0131n\u0131 artt\u0131rma yollar\u0131n\u0131 aramal\u0131d\u0131r. Peki ileti\u015fim oran\u0131 nedir? Ne i\u015fe yarar?<\/p>\n\n\n\n<h2><strong>\u0130leti\u015fim Oran\u0131 Nedir?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-2-e1662129004986.jpg\" alt=\"ileti\u015fim oran\u0131\" class=\"wp-image-2269\" width=\"310\" height=\"238\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-2-e1662129004986.jpg 739w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-2-e1662129004986-300x230.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-2-e1662129004986-260x200.jpg 260w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-2-e1662129004986-87x67.jpg 87w\" sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/figure><\/div>\n\n\n\n<p>\u0130leti\u015fim oran\u0131, kullan\u0131lan potansiyel m\u00fc\u015fteri say\u0131s\u0131n\u0131n ger\u00e7ekte ger\u00e7ekle\u015ftirilen konu\u015fmalar\u0131n say\u0131s\u0131na y\u00fczdesidir. Dijital alanda \u00e7ok \u00f6nemli bir metriktir; \u00e7\u00fcnk\u00fc kampanyalar\u0131n, eylemlerin ve sat\u0131\u015f tekniklerinin iyi performans g\u00f6sterip g\u00f6stermedi\u011fini belirlemeyi m\u00fcmk\u00fcn k\u0131lar. \u00d6rne\u011fin; bir web sitesinde hangi harekete ge\u00e7irici mesajlar\u0131n d\u00f6n\u00fc\u015f\u00fcm sa\u011flad\u0131\u011f\u0131n\u0131 bulmak i\u00e7in bu orana bak\u0131lmal\u0131d\u0131r.<\/p>\n\n\n\n<h2><strong>\u0130leti\u015fim Oran\u0131n\u0131 Artt\u0131rman\u0131n 5 Yolu<\/strong><\/h2>\n\n\n\n<p>S\u00fcrekli de\u011fi\u015fen <a href=\"https:\/\/smallbusiness.chron.com\/regulations-call-center-operations-22076.html#:~:text=Call%20centers%20must%20follow%20the,do%2Dnot%2Dcall%20registry.\" target=\"_blank\" rel=\"noreferrer noopener\">gizlilik d\u00fczenlemeleri<\/a> ve s\u00fcrekli b\u00fcy\u00fcyen \u00e7a\u011fr\u0131 listeleri ile bir \u00e7a\u011fr\u0131 merkezindeki ileti\u015fim oranlar\u0131n\u0131 \u00f6l\u00e7mek her zamankinden daha zor hale geliyor. En son teknoloji ve arama y\u00f6ntemleri ise, \u015firketlerin \u00e7a\u011fr\u0131 merkezi y\u00f6neticilerinin kampanyalar\u0131nda&nbsp; de\u011ferli bilgiler sa\u011flayarak s\u00fcreci kolayla\u015ft\u0131r\u0131r. Bu noktada \u00e7a\u011fr\u0131 merkezlerinin ileti\u015fim oranlar\u0131n\u0131 artt\u0131rmak i\u00e7in 5 yolu \u015fudur:<\/p>\n\n\n\n<h3>1) <strong>Arayan Kimli\u011finde Yerel Numaralardan Arama Yap\u0131lmal\u0131<\/strong><\/h3>\n\n\n\n<p>Arayan kimli\u011finde g\u00f6r\u00fcnen yerel numaralardan arama yapmak, ba\u015far\u0131l\u0131 ba\u011flant\u0131lar\u0131n say\u0131s\u0131n\u0131 art\u0131r\u0131r. B\u00f6ylece potansiyel m\u00fc\u015fterilerinize daha yak\u0131n olursunuz. <a href=\"https:\/\/www.softwareadvice.com\/resources\/local-presence-dialing-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">Software Advice&#8217;tan Craig Borowski<\/a> taraf\u0131ndan yap\u0131lan bir ankete g\u00f6re, insanlar\u0131n yerel numaralardan gelen aramalar\u0131 \u00fccretsiz numaralardan yap\u0131lanlara g\u00f6re yan\u0131tlama olas\u0131l\u0131klar\u0131 yakla\u015f\u0131k d\u00f6rt kat daha fazlad\u0131r.<\/p>\n\n\n\n<h3>2) <strong>Sesli Mesaj B\u0131rak\u0131lmal\u0131&nbsp;<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-3-e1662129106471.jpg\" alt=\"ileti\u015fim oran\u0131\" class=\"wp-image-2271\" width=\"290\" height=\"219\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-3-e1662129106471.jpg 959w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-3-e1662129106471-300x226.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-3-e1662129106471-87x67.jpg 87w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-3-e1662129106471-768x580.jpg 768w\" sizes=\"(max-width: 290px) 100vw, 290px\" \/><\/figure><\/div>\n\n\n\n<p>Sat\u0131\u015f g\u00f6revlileri bu y\u00f6ntemi ba\u015far\u0131s\u0131z olarak g\u00f6r\u00fcyor olsalar bile sesli mesaj b\u0131rakmak, ileti\u015fim oran\u0131n\u0131 ve geri arama say\u0131s\u0131n\u0131 artt\u0131rman\u0131n en kolay yoludur. Sesli mesaj\u0131n amac\u0131,&nbsp; k\u0131sa, a\u00e7\u0131k ve iyi ifade edilmi\u015f mesajlar b\u0131rakmakt\u0131r. <a href=\"https:\/\/www.salesforce.com\/blog\/\" target=\"_blank\" rel=\"noreferrer noopener\">John Barrows&#8217;un SalesForce blogunda \u00f6zetledi\u011fi<\/a> gibi, potansiyel m\u00fc\u015fteriler sizi sesli mesaj\u0131n\u0131zdan mutlak olas\u0131l\u0131kla geri aramaz. Ancak m\u00fc\u015fteri bir teklifinizin gerekli oldu\u011fu bir sorunla kar\u015f\u0131la\u015ft\u0131klar\u0131nda ak\u0131llar\u0131na siz gelirsiniz.<\/p>\n\n\n\n<h3>3) <strong>Arama Sisteminizi Otomatikle\u015ftirin<\/strong><\/h3>\n\n\n\n<p>Arama denemesi ne kadar \u00e7ok yap\u0131l\u0131rsa, potansiyel <a href=\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00fc\u015fteriye<\/a> ula\u015fma \u015fans\u0131n\u0131z o kadar artar. Daha fazla arama yapmak \u00f6zellikle manuel olarak yap\u0131l\u0131yorsa \u00e7ok zaman al\u0131c\u0131d\u0131r ve fazla i\u015f y\u00fck\u00fc demektir. Bu noktada arama sisteminizi otomatikle\u015ftirin. B\u00f6ylece daha fazla ki\u015fiye daha h\u0131zl\u0131 bir \u015fekilde ula\u015f\u0131p ileti\u015fim oranlar\u0131n\u0131 art\u0131rabilirsiniz.<\/p>\n\n\n\n<h3><strong>4) M\u00fc\u015fteri Adaylar\u0131n\u0131n Zaman \u00c7izelgesine Sayg\u0131 G\u00f6sterin<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-1-e1662129177361.jpg\" alt=\"ileti\u015fim oran\u0131\" class=\"wp-image-2267\" width=\"316\" height=\"224\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-1-e1662129177361.jpg 773w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-1-e1662129177361-300x213.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/09\/what-is-contact-rate-how-to-increase-it-1-e1662129177361-768x546.jpg 768w\" sizes=\"(max-width: 316px) 100vw, 316px\" \/><\/figure><\/div>\n\n\n\n<p>\u00c7o\u011fu sat\u0131\u015f eleman\u0131 kesinlikle kendi zaman \u00e7izelgelerine sad\u0131k kal\u0131r ve arama yapmak i\u00e7in \u00e7ok \u00f6zel zamanlar ay\u0131r\u0131r. Ancak m\u00fc\u015fterilerinde kendi ait bir programlar\u0131 vard\u0131r ve sizin araman\u0131z\u0131 geri \u00e7evirebilir. Bu durumu \u00e7\u00f6zmek i\u00e7in baz\u0131 ara\u015ft\u0131rmalar yap\u0131lm\u0131\u015ft\u0131r. Bir <a href=\"http:\/\/www.leadresponsemanagement.org\/lrm_study\" target=\"_blank\" rel=\"noreferrer noopener\">M\u00fc\u015fteri Aday\u0131 Yan\u0131t Y\u00f6netimi<\/a> anketine g\u00f6re, aramak i\u00e7in en uygun zaman 16:00-17:00&#8217;dir. Aramalar\u0131n\u0131z\u0131 bu saatlere g\u00f6re planlamak, yan\u0131tlanmam\u0131\u015f \u00e7a\u011fr\u0131lar\u0131n say\u0131s\u0131n\u0131 azaltacakt\u0131r.<\/p>\n\n\n\n<h3><strong>5) Ki\u015fi Listesinin Kalitesine \u00d6nem Verin<\/strong><\/h3>\n\n\n\n<p>\u0130leti\u015fim oran\u0131 genellikle ki\u015fi listesinin kalitesini yans\u0131t\u0131r. Bu nedenle, aramaya ba\u015flamadan \u00f6nce, hedef ki\u015fili\u011finizi olabildi\u011fince tan\u0131mak \u00f6nemlidir. Potansiyel m\u00fc\u015fterileriniz hakk\u0131nda daha fazla bilgi edinmek ve do\u011frudan aranan telefon numaralar\u0131na sahip olmak, onlara daha h\u0131zl\u0131 ula\u015facak ve daha iyi bir ileti\u015fim oran\u0131 elde edeceksiniz.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fterilerle Etkile\u015fimde Kalman\u0131n Kolay Yolu Infoset<\/strong><\/h2>\n\n\n\n<p>Infoset m\u00fc\u015fterileriniz ile ge\u00e7 kalmadan konu\u015fman\u0131z\u0131, duyurular g\u00f6ndermenizi, geri bildirim alman\u0131z\u0131 veya sorunlar\u0131n\u0131 an\u0131nda \u00e7\u00f6zmenizi yard\u0131mc\u0131 olur.&nbsp; Sat\u0131\u015f ve destek talepleri i\u00e7in otomasyonlar olu\u015fturarak i\u015f y\u00fck\u00fcn\u00fcz\u00fc azaltabilmenizi ve i\u015finize odaklanabilmenizi sa\u011flar. Infoset sayesinde, rutin g\u00f6revlerle zaman, emek ve para kaybetmemek i\u00e7in i\u015f ak\u0131\u015f\u0131n\u0131z\u0131 otomatikle\u015ftirebilirsiniz. Siz de m\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda ileti\u015fim oran\u0131n\u0131n nas\u0131l hesapland\u0131\u011f\u0131ndan ve bu oran\u0131 art\u0131rman\u0131n yollar\u0131ndan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2265,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[1345,483,1188],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0130leti\u015fim Oran\u0131 Nedir? Nas\u0131l Artt\u0131r\u0131l\u0131r? - Infoset<\/title>\n<meta name=\"description\" content=\"\u0130leti\u015fim oran\u0131 nedir? Ne i\u015fe yarar? \u0130leti\u015fim oran\u0131n\u0131 artt\u0131rman\u0131n 5 yolu nedir? Arama sistemini otomatikle\u015ftirmenin \u00f6nemi nedir?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/infoset.app\/blog\/tr\/iletisim-orani-nedir-nasil-arttirilir\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130leti\u015fim Oran\u0131 Nedir? Nas\u0131l Artt\u0131r\u0131l\u0131r? - Infoset\" \/>\n<meta property=\"og:description\" content=\"\u0130leti\u015fim oran\u0131 nedir? Ne i\u015fe yarar? \u0130leti\u015fim oran\u0131n\u0131 artt\u0131rman\u0131n 5 yolu nedir? 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