{"id":2223,"date":"2022-08-23T19:00:00","date_gmt":"2022-08-23T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2223"},"modified":"2022-08-29T16:32:00","modified_gmt":"2022-08-29T13:32:00","slug":"canli-destek-ve-canli-mesajlasma-arasindaki-farklar-nelerdir","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/canli-destek-ve-canli-mesajlasma-arasindaki-farklar-nelerdir\/","title":{"rendered":"Canl\u0131 Destek ve Canl\u0131 Mesajla\u015fma Aras\u0131ndaki Farklar Nelerdir?"},"content":{"rendered":"\n

Pandeminin etkisiyle \u00e7evrimi\u00e7i etkinlikler \u00f6zellikle e-ticaret ve pazarlama alan\u0131nda etkin rol ald\u0131. Art\u0131k m\u00fc\u015fteriler, i\u015fletmelerle bir\u00e7ok farkl\u0131 \u015fekilde etkile\u015fim kurabiliyor. En \u00e7ok canl\u0131 destek ve canl\u0131 mesajla\u015fma tercih ediliyor. Bu ileti\u015fim kanallar\u0131n\u0131n her ikisi de i\u015fletmelerin, markalar\u0131n takip\u00e7ilerle ve potansiyel m\u00fc\u015fterilerle etkile\u015fime girmesine izin verir ancak \u00f6nemli farkl\u0131l\u0131klar vard\u0131r. Peki bu farkl\u0131l\u0131klar nelerdir?<\/p>\n\n\n\n

Canl\u0131 Destek Nedir?<\/strong><\/h2>\n\n\n\n
\"canl\u0131<\/figure><\/div>\n\n\n\n

Canl\u0131 destek, m\u00fc\u015fterilerinize an\u0131nda destek ve bilgi vermenizi sa\u011flayan bir m\u00fc\u015fteri hizmetleri platformudur. M\u00fc\u015fterilerinizin sizinle ger\u00e7ek zamanl\u0131 ileti\u015fim kurabilece\u011fi tek oturumluk anl\u0131k mesajla\u015fma arac\u0131 olarak \u00e7al\u0131\u015f\u0131r. Bir canl\u0131 destek sistemi ile web sitenizin d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131 art\u0131rabilir, m\u00fc\u015fteri sorgular\u0131n\u0131 h\u0131zl\u0131 ve kolay bir \u015fekilde yan\u0131tlayabilirsiniz. <\/p>\n\n\n\n

Canl\u0131 Mesajla\u015fma Nedir?<\/strong><\/h2>\n\n\n\n

Canl\u0131 sohbet gibi canl\u0131 mesajla\u015fma da m\u00fc\u015fterilerin bir temsilciyle \u00e7evrimi\u00e7i sohbet etmelerini sa\u011flayan bir m\u00fc\u015fteri hizmetleri platformudur. Ancak canl\u0131 mesajla\u015fma \u00fczerinden yap\u0131lan konu\u015fmalar her zaman ger\u00e7ek zamanl\u0131 olarak yap\u0131lmamaktad\u0131r. Yani bir sosyal medya mesajla\u015fma sistemine daha \u00e7ok benzeyecek \u015fekilde yap\u0131lm\u0131\u015ft\u0131r. Mesajla\u015fmada, temsilcinin hemen yan\u0131t vermesi gerekmez. Hem m\u00fc\u015fteri<\/a> hem de temsilci sohbete istedikleri zaman katk\u0131da bulunabilir. <\/p>\n\n\n\n

Canl\u0131 Destek ve Canl\u0131 Mesajla\u015fma Aras\u0131ndaki Farklar<\/strong><\/h2>\n\n\n\n
\"canl\u0131<\/figure><\/div>\n\n\n\n

Canl\u0131 sohbet ve canl\u0131 mesajla\u015fma aras\u0131nda benzerlikler olsa da ikisi farkl\u0131 \u00f6zellikleridir. Her ikisi de ger\u00e7ek zamanl\u0131 \u00e7evrimi\u00e7i konu\u015fma ve zahmetsizce sohbet etme f\u0131rsatlar\u0131 sunarken aralar\u0131nda \u00f6nemli farkl\u0131l\u0131klar vard\u0131r. Bilmeniz gereken baz\u0131 \u00f6nemli farkl\u0131l\u0131klar \u015funlard\u0131r:<\/p>\n\n\n\n

1) Konu\u015fma Ge\u00e7mi\u015fi Kayd\u0131<\/strong><\/h3>\n\n\n\n

Mesajla\u015fmada m\u00fc\u015fteri ve temsilci ayn\u0131 anda \u00e7evrimi\u00e7i olmayabilir. Aralar\u0131ndaki zamanlama uyumsuz olsa da temsilci ve m\u00fc\u015fteri aras\u0131nda konu\u015fma ge\u00e7mi\u015fi kayd\u0131 tutulabilir. B\u00f6ylece bilgiler tekrarlanma ihtiyac\u0131n\u0131 ortadan kald\u0131r\u0131p h\u0131zl\u0131 \u00e7\u00f6z\u00fcm sa\u011flayabilir. Canl\u0131 sohbette ise m\u00fc\u015fteri cevap i\u00e7in beklemez an\u0131ndaki yan\u0131t al\u0131r ancak sohbet bloklar\u0131n\u0131 ge\u00e7mi\u015f veriler olarak tutmaz. M\u00fc\u015fteri sayfadan ayr\u0131l\u0131rsa veya yeterince h\u0131zl\u0131 cevap vermezse, sohbet oturumu kapan\u0131r. <\/p>\n\n\n\n

2) Oturum S\u0131n\u0131r\u0131<\/strong><\/h3>\n\n\n\n
\"canl\u0131<\/figure><\/div>\n\n\n\n

Canl\u0131 sohbet ve mesajla\u015fma aras\u0131ndaki b\u00fcy\u00fck farklardan biri, canl\u0131 sohbetin belirli bir cihazdaki tek bir oturumla s\u0131n\u0131rl\u0131 olmas\u0131d\u0131r. Bu y\u00fczden konu\u015fmalar kay\u0131t alt\u0131na al\u0131nmad\u0131\u011f\u0131ndan canl\u0131 sohbet i\u00e7in cihazlar aras\u0131nda ge\u00e7i\u015f yapamazs\u0131n\u0131z. Messenger veya Apple Messages gibi mesajla\u015fma uygulamalar\u0131nda, mesajlar\u0131n cihazlar aras\u0131nda senkronize edilmesi sayesinde bu m\u00fcmk\u00fcnd\u00fcr. Ara\u015ft\u0131rmalara g\u00f6re m\u00fc\u015fterilerin % 75<\/a>‘i WhatsApp gibi \u00f6zel mesajla\u015fma uygulamalar\u0131n\u0131 telefon veya e-posta gibi geleneksel kanallara tercih ediyor.<\/p>\n\n\n\n

3) Kullan\u0131labilirlik<\/strong><\/h3>\n\n\n\n

Canl\u0131 sohbet yoluyla biriyle konu\u015fmak i\u00e7in, o s\u0131rada mevcut bir temsilci olmal\u0131 veya 7\/24 kullan\u0131labilen bir sohbet robotuna eri\u015fim olmal\u0131d\u0131r. Chatbot i\u015flevi yoksa ve \u00e7evrimi\u00e7i konu\u015fmak i\u00e7in bir dan\u0131\u015fman yoksa, canl\u0131 sohbet yoluyla etkile\u015fim kurmak m\u00fcmk\u00fcn de\u011fildir. Canl\u0131 mesajla\u015fma her zaman kullan\u0131labilir ve al\u0131c\u0131n\u0131n \u00e7evrimi\u00e7i olup olmad\u0131\u011f\u0131na bak\u0131lmaks\u0131z\u0131n mesajlar teslim edilir. B\u00f6ylece m\u00fc\u015fteri sorununu tekrar tekrar a\u00e7\u0131klama gere\u011fi hissetmez. Ara\u015ft\u0131rmalara g\u00f6re, m\u00fc\u015fterilerin % 72<\/a>‘si m\u00fc\u015fteri hizmetleri temsilcilerinin kim olduklar\u0131n\u0131 ve m\u00fc\u015fteri hizmetleri ge\u00e7mi\u015flerini bilmelerini beklemektedir.<\/p>\n\n\n\n

M\u00fc\u015fterilerle Etkile\u015fimde Kalman\u0131n Kolay Yolu Infoset<\/strong><\/h2>\n\n\n\n

Infoset m\u00fc\u015fterileriniz ile ge\u00e7 kalmadan konu\u015fman\u0131z\u0131, duyurular g\u00f6ndermenizi, geri bildirim alman\u0131z\u0131 veya sorunlar\u0131n\u0131 an\u0131nda \u00e7\u00f6zmenizi yard\u0131mc\u0131 olur.  Proaktif destek ile m\u00fc\u015fteri d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fc art\u0131r\u0131p m\u00fc\u015fterilerinize yard\u0131mc\u0131 olman\u0131z\u0131 sa\u011flar. Infoset sayesinde Web sitenize ya da mobil uygulaman\u0131za tamamen ki\u015fiselle\u015ftirilmi\u015f bir canl\u0131 destek sistemi yerle\u015ftirebilir, ziyaret\u00e7ilerle ger\u00e7ek zamanl\u0131 olarak sohbet edip potansiyel m\u00fc\u015fterilerinizi art\u0131rabilirsiniz. siz de m\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset\u2019i hemen bug\u00fcn kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n

\"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

Bu yaz\u0131m\u0131zda canl\u0131 destek ve canl\u0131 mesajla\u015fma aras\u0131ndaki farkl\u0131l\u0131klardan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2212,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[545,1316,483],"yoast_head":"\nCanl\u0131 Destek ve Canl\u0131 Mesajla\u015fma Aras\u0131ndaki Farklar Nelerdir? - Infoset<\/title>\n<meta name=\"description\" content=\"Canl\u0131 destek nedir? Canl\u0131 mesajla\u015fma nedir? 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