{"id":2144,"date":"2022-08-04T19:00:00","date_gmt":"2022-08-04T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2144"},"modified":"2022-08-03T13:08:35","modified_gmt":"2022-08-03T10:08:35","slug":"musterileri-ihtiyaclarini-onceliklendirmek-icin-4-etkili-yol","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musterileri-ihtiyaclarini-onceliklendirmek-icin-4-etkili-yol\/","title":{"rendered":"M\u00fc\u015fteri \u0130htiya\u00e7lar\u0131n\u0131 \u00d6nceliklendirmek i\u00e7in 4 Etkili Yol"},"content":{"rendered":"\n<p>M\u00fc\u015fteriler, bir i\u015fletmenin var olmas\u0131n\u0131 sa\u011flayan en \u00f6nemli etkendir. \u0130\u015fletmeler de bu durumun fark\u0131nda oldu\u011fu i\u00e7in m\u00fc\u015fterileri elde tutmay\u0131 ve say\u0131lar\u0131n\u0131 artt\u0131rmay\u0131 ama\u00e7lar. Bu ama\u00e7 do\u011frultusunda i\u015fletmeler en iyi m\u00fc\u015fteri deneyimi olu\u015fturmaya \u00e7al\u0131\u015f\u0131r. \u0130yi bir m\u00fc\u015fteri deneyimi ise m\u00fc\u015fteri ihtiya\u00e7lar\u0131na \u00f6ncelik verilerek sa\u011flan\u0131r. Peki, m\u00fc\u015fteri ihtiya\u00e7lar\u0131 nas\u0131l \u00f6nceliklendirilir?<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Deneyimi Hakk\u0131nda<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-2-e1659517232133.jpg\" alt=\"m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 \u00f6nceliklendirmek\" class=\"wp-image-2138\" width=\"377\" height=\"228\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-2-e1659517232133.jpg 921w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-2-e1659517232133-300x182.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-2-e1659517232133-768x465.jpg 768w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/figure><\/div>\n\n\n\n<p><a href=\"https:\/\/infoset.app\/blog\/tr\/musteri-deneyimini-etkili-hale-getiren-4-tuyo\/\" target=\"_blank\" rel=\"noreferrer noopener\">M\u00fc\u015fteri deneyimi<\/a>, ilk temastan m\u00fc\u015fteri haline gelene kadar, t\u00fcm m\u00fc\u015fteri yolculu\u011fu boyunca m\u00fc\u015fterinin i\u015fletmeyle olan etkile\u015fimleri olarak tan\u0131mlan\u0131r. M\u00fc\u015fterilerinizin i\u015fletmenizle etkile\u015fimlerinin olumlu olmas\u0131n\u0131 sa\u011flamak \u00e7ok \u00f6nemlidir. Bunun i\u00e7in m\u00fc\u015fterinin ihtiya\u00e7lar\u0131n\u0131 anlamak \u00e7ok \u00f6nemlidir. American Express taraf\u0131ndan yap\u0131lan bir <a href=\"https:\/\/business.americanexpress.com\/sg\/~\/media\/Files\/GCP\/sg2\/business-trends-insights\/Amex_GCSB_Infographics.pdf?la=en-GB\" target=\"_blank\" rel=\"noreferrer noopener\">ankete g\u00f6re<\/a>; ankete kat\u0131lan <strong>m\u00fc\u015fterilerin %72&#8217;si,<\/strong> \u00e7ok iyi bir m\u00fc\u015fteri hizmeti ald\u0131klar\u0131ndan sonra daha fazla harcama yapmaya istekli olduklar\u0131n\u0131 belirtti. Bu noktada m\u00fc\u015fteri deneyimine \u00f6nem vermenin sat\u0131\u015flar\u0131 artt\u0131rd\u0131\u011f\u0131n\u0131 s\u00f6ylemek m\u00fcmk\u00fcnd\u00fcr.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri \u0130htiya\u00e7lar\u0131n\u0131 \u00d6nceliklendirmek Neden \u00d6nemlidir?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-3-e1659517274567.jpg\" alt=\"m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 \u00f6nceliklendirmek\" class=\"wp-image-2140\" width=\"382\" height=\"253\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-3-e1659517274567.jpg 928w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-3-e1659517274567-300x199.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-3-e1659517274567-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-3-e1659517274567-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-3-e1659517274567-768x509.jpg 768w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/><\/figure><\/div>\n\n\n\n<p>Bir m\u00fc\u015fteri bir sorunla kar\u015f\u0131la\u015ft\u0131\u011f\u0131nda i\u015fletmenin destek ekibi ile temasa ge\u00e7ip an\u0131nda ilgilenilmesini ve yan\u0131t vermesini bekler. Verilen yan\u0131tlar da her m\u00fc\u015fterinin beklentilerini kar\u015f\u0131lamayabilir. Destek ekipleri bu \u015fekilde ilgilenilmeyi bekleyen m\u00fc\u015fteri sorular\u0131yla dolu yo\u011fun bir kuyru\u011fu vard\u0131r. Bu durumda kritik nokta m\u00fc\u015fteri s\u0131ralamas\u0131d\u0131r. Yani temsilci s\u0131radaki m\u00fc\u015fteriye nas\u0131l \u00f6ncelik vermesi gerekti\u011fini bilmelidir.&nbsp;<\/p>\n\n\n\n<p>Y\u00fczlerce m\u00fc\u015fteriyi belli bir s\u0131ralamaya sokmak karma\u015f\u0131k bir i\u015flemdir. Ancak s\u0131radaki m\u00fc\u015fteriye karar verme s\u00fcrecini basitle\u015ftirmek i\u00e7in etkili bir yakla\u015f\u0131m\u0131n\u0131z olmas\u0131 gerekiyor.<\/p>\n\n\n\n<p>M\u00fc\u015fteri ihtiya\u00e7lar\u0131na \u00f6nem vermek sadece iyi bir m\u00fc\u015fteri deneyimi sunman\u0131n yan\u0131nda m\u00fc\u015fteri hizmetlerinin \u00f6l\u00e7\u00fcmlerini de geli\u015ftirir. Ayn\u0131 zamanda m\u00fc\u015fteri destek ekibinizin verimli bir i\u015f plan\u0131 olu\u015fturmas\u0131na ve zaman kazanmas\u0131na yard\u0131mc\u0131 olur. M\u00fc\u015fteri \u00f6nceliklendirme s\u00fcreci ile hangi m\u00fc\u015fterinin acil olup olmad\u0131\u011f\u0131 hakk\u0131nda duyulan endi\u015fe ortadan kalkar. Yap\u0131lan \u00f6nceliklendirme sistemi ile ekibin aciliyet ve \u00f6nem aras\u0131nda bir denge kurmas\u0131n\u0131 sa\u011flar.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri \u0130htiya\u00e7lar\u0131n\u0131 \u00d6nceliklendirmek i\u00e7in Neler Yap\u0131labilir?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-1-e1659517325684.jpg\" alt=\"m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 \u00f6nceliklendirmek\" class=\"wp-image-2136\" width=\"355\" height=\"228\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-1-e1659517325684.jpg 894w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-1-e1659517325684-300x193.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/08\/4-efficient-ways-to-prioritize-customer-needs-0A-1-e1659517325684-768x494.jpg 768w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/figure><\/div>\n\n\n\n<p>M\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 \u00f6nceliklendirmek i\u00e7in bir sistem olu\u015fturman\u0131n ilk a\u015famas\u0131 bu ihtiya\u00e7lar\u0131 filtrelemek ve \u00f6nceliklendirmek i\u00e7in uygulanacak yakla\u015f\u0131mda istenen nitelikleri belirlemektir. M\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 \u00f6nceliklendirmek i\u00e7in en etkili 5 yol ise \u015funlard\u0131r:<\/p>\n\n\n\n<h3>1) <strong>FIFO Y\u00f6ntemi<\/strong><\/h3>\n\n\n\n<p>\u0130lk giren ilk \u00e7\u0131kar yakla\u015f\u0131m\u0131 anlam\u0131na gelen FIFO y\u00f6ntemi, m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 markan\u0131zla etkile\u015fim s\u0131ras\u0131na g\u00f6re \u00f6nceliklendirmenizi sa\u011flar. Bu yakla\u015f\u0131m, \u00f6nceliklendirme i\u00e7in resmi siteleri olmayan ve d\u00fc\u015f\u00fck m\u00fc\u015fteri hacmine sahip i\u015fletmeler i\u00e7in iyi bir se\u00e7enektir. FIFO , m\u00fc\u015fteri taleplerinin de\u011ferlendirme ihtiyac\u0131n\u0131 ortadan kald\u0131r\u0131r ve di\u011fer m\u00fc\u015fterilere yan\u0131t verilirken hi\u00e7bir m\u00fc\u015fterinin kuyru\u011fun alt\u0131nda uzun s\u00fcre kalmamas\u0131n\u0131 sa\u011flar. Ancak, acil veya y\u00fcksek \u00f6ncelikli sorgular\u0131 hesaba katmaz.<\/p>\n\n\n\n<h3>2) <strong>Manuel Olarak Belirleme<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteri isteklerini manuel olarak filtreleme, \u00f6nceliklendirme yapman\u0131z\u0131 sa\u011flar. Yani m\u00fc\u015fteriler acil durumlarda i\u015fletme ile birebir yaz\u0131l\u0131 olarak temasa ge\u00e7ebilir. B\u00f6ylece m\u00fc\u015fteri ekibi s\u0131radaki her istek i\u00e7in bu yakla\u015f\u0131m\u0131 benimserse, bunlar\u0131 \u00f6ncelik s\u0131ras\u0131na g\u00f6re ele alabilir ve m\u00fc\u015fterileri acil istekler i\u00e7in beklememelerini sa\u011flayabilir.&nbsp;<\/p>\n\n\n\n<h3>3) <strong>\u00d6nceliklendirme \u0130\u015flemini Otomatikle\u015ftirme<\/strong><\/h3>\n\n\n\n<p>En geli\u015fmi\u015f y\u00f6ntem,m\u00fc\u015fteri verilerinizi ve geri bildirimlerinizi otomatik olarak analiz etmek i\u00e7in m\u00fc\u015fteri destek yaz\u0131l\u0131m\u0131n\u0131z\u0131 kullanmakt\u0131r. Yard\u0131m men\u00fcs\u00fcnde m\u00fc\u015fteri isteklerini i\u00e7eri\u011fe ve m\u00fc\u015fteri profiline g\u00f6re do\u011fru bir \u015fekilde de\u011ferlendirmesini sa\u011flayan otomasyon kurallar\u0131 olu\u015fturabilirsiniz. Salesforce&#8217;un 2019 Hizmet Durumu Raporu, hizmet kurulu\u015flar\u0131n\u0131n <a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">%56<\/a>&#8216;s\u0131n\u0131n i\u015flerinde yapay zekay\u0131 uygulamay\u0131 planlad\u0131\u011f\u0131n\u0131 g\u00f6stermi\u015ftir.&nbsp;<\/p>\n\n\n\n<h3>4) <strong>\u0130htiya\u00e7lar\u0131 T\u00fcr\u00fcne G\u00f6re Ay\u0131r\u0131n<\/strong><\/h3>\n\n\n\n<p>\u0130htiya\u00e7lar\u0131 t\u00fcrlerine g\u00f6re ay\u0131rmak, i\u015fletmelere farkl\u0131 t\u00fcrde m\u00fc\u015fteri sorular\u0131 geldi\u011fi durumlarda, birka\u00e7 temel kategori olu\u015fturulup buna g\u00f6re s\u0131ralanmas\u0131n\u0131 sa\u011flar. Bu y\u00f6ntemi manuel olarak yapabilir veya ilgili sorgular\u0131 kategorilere ay\u0131rmak i\u00e7in belirli anahtar kelimeleri alg\u0131layan otomasyon kurallar\u0131 olu\u015fturabilirsiniz. Bu yakla\u015f\u0131m her bir iste\u011fe do\u011fru bir \u015fekilde \u00f6ncelik vermenize yard\u0131mc\u0131 olacakt\u0131r.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri \u0130htiya\u00e7lar\u0131na Ula\u015fman\u0131n Kolay Adresi: Infoset<\/strong><\/h2>\n\n\n\n<p>Infoset, t\u00fcm destek kanallar\u0131n\u0131z\u0131 tek bir platformdan y\u00f6netmenizi sa\u011flar. Sa\u011flad\u0131\u011f\u0131 m\u00fc\u015fteri hizmet otomasyonu ile m\u00fc\u015fterilerinizin ihtiya\u00e7lar\u0131n\u0131 h\u0131zl\u0131 bir \u015fekilde belirlemenize yard\u0131mc\u0131 olur. Bu sayede m\u00fc\u015fteri yolculu\u011fundaki her noktay\u0131 takip edebilir ve iyi m\u00fc\u015fteri deneyimi olu\u015fturabilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131n \u00f6nceliklendirmenin \u00f6neminden ve yollar\u0131ndan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2134,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[483,1273,1274],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri \u0130htiya\u00e7lar\u0131n\u0131 \u00d6nceliklendirmek i\u00e7in 4 Etkili Yol - Infoset<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri ihtiya\u00e7lar\u0131 nas\u0131l \u00f6nceliklendirilir? 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