{"id":2043,"date":"2022-07-12T19:00:00","date_gmt":"2022-07-12T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=2043"},"modified":"2022-06-27T20:32:34","modified_gmt":"2022-06-27T17:32:34","slug":"musteri-hizmetleriniz-dijital-donusum-hazir-mi","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/","title":{"rendered":"M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131?"},"content":{"rendered":"\n<p>Dijital d\u00f6n\u00fc\u015f\u00fcm hayat\u0131m\u0131zdaki etkisi son birka\u00e7 y\u0131lda artm\u0131\u015f olsa da yeni bir trend de\u011fil. M\u00fc\u015fterilerin artan talep ve beklentileri do\u011frultusunda bir\u00e7ok marka art\u0131k m\u00fc\u015fteri hizmetleri operasyonlar\u0131 i\u00e7in dijital d\u00f6n\u00fc\u015f\u00fcm\u00fc gerekli buluyor. Peki, m\u00fc\u015fteri hizmetleriniz dijital d\u00f6n\u00fc\u015f\u00fcme haz\u0131r m\u0131?<\/p>\n\n\n\n<h2><strong>Dijital D\u00f6n\u00fc\u015f\u00fcm Nedir?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-1-e1656350818966.jpg\" alt=\"dijital d\u00f6n\u00fc\u015f\u00fcm\" class=\"wp-image-2035\" width=\"313\" height=\"299\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-1-e1656350818966.jpg 795w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-1-e1656350818966-300x286.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-1-e1656350818966-768x733.jpg 768w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/figure><\/div>\n\n\n\n<p>End\u00fcstri 4.0 ile birlikte art\u0131k g\u00fcn\u00fcm\u00fczde i\u015fletmelerin b\u00fcy\u00fcmesi i\u00e7in dijitalle\u015fme olmazsa olmaz bir hale geldi. \u015eirket i\u00e7erisindeki bilgilerin yaz\u0131l\u0131m ve donan\u0131m destekli sistemler yard\u0131m\u0131yla say\u0131salla\u015ft\u0131r\u0131l\u0131p analitik \u00e7al\u0131\u015fmaya uygun hale getirilmesine dijitalle\u015fme denir. Bu entegrasyonu sa\u011flama s\u00fcrecine ise dijital d\u00f6n\u00fc\u015f\u00fcm denir.<\/p>\n\n\n\n<h3><strong>Nas\u0131l Planlan\u0131r?<\/strong><\/h3>\n\n\n\n<p>Dijital d\u00f6n\u00fc\u015f\u00fcm, daha \u00e7ok i\u015f stratejinizin \u00f6z\u00fcn\u00fc koruyarak i\u015f operasyon yakla\u015f\u0131m\u0131n\u0131z\u0131 yeniden \u015fekillendirmekle ilgilidir. Her \u015firketin dijital d\u00f6n\u00fc\u015f\u00fcm s\u00fcreci farkl\u0131d\u0131r ve bu zaman alan bir s\u00fcre\u00e7tir. Dijital d\u00f6n\u00fc\u015f\u00fcm yoluna girmeden \u00f6nce her i\u015fletme yeterlili\u011fini g\u00f6rebilmek i\u00e7in belli ad\u0131mlar\u0131 izlemelidir. Bu ad\u0131mlar\u0131 \u015fu \u015fekilde s\u0131ralayabiliriz:<\/p>\n\n\n\n<ul><li>Mevcut durum analizi yap\u0131lmal\u0131d\u0131r.<\/li><li>Gelecek i\u00e7in stratejik hedefinizin ne oldu\u011fu tespit edilmelidir.&nbsp;<\/li><li>Hangi sistem ve teknolojilerin kullan\u0131laca\u011f\u0131 ve \u015firketin buna nas\u0131l uyum sa\u011flayaca\u011f\u0131 analiz edilmelidir.<\/li><\/ul>\n\n\n\n<p>Takip edilen bu ad\u0131mlar\u0131n sonras\u0131nda \u015firketler kendi planlar\u0131na uygun olarak dijital d\u00f6n\u00fc\u015f\u00fcm ser\u00fcvenine ba\u015flayabilir.<\/p>\n\n\n\n<h3><strong>M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcm\u00fc Neden Benimsemeli?&nbsp;<\/strong><\/h3>\n\n\n\n<p>Dijital d\u00f6n\u00fc\u015f\u00fcmdeki h\u0131zlanma, dijital kanallar\u0131 duyarl\u0131 ve ki\u015fiselle\u015ftirilmi\u015f bir \u015fekilde kullanarak i\u015f yapma \u015feklini, \u00fcr\u00fcn ve hizmetlerin m\u00fc\u015fterilere nas\u0131l sunuldu\u011funu yeniden tasarlamaya yard\u0131mc\u0131 oldu. M\u00fc\u015fteri hizmetleri art\u0131k sadece \u00fcr\u00fcn ve sat\u0131\u015ftan sorumlu de\u011fil,&nbsp;ayn\u0131 zamanda m\u00fc\u015fterilerle etkile\u015fimi de artt\u0131rmaya y\u00f6nelik ad\u0131mlar at\u0131yor. Olumlu bir m\u00fc\u015fteri deneyimi sa\u011flamak i\u00e7in dijital m\u00fc\u015fteri hizmetlerine ge\u00e7i\u015f art\u0131k bir zorunluluk haline geldi. Bu noktada, yeni m\u00fc\u015fteriler kazanmak ve mevcut m\u00fc\u015fterileri elde tutmak i\u00e7in \u015firketlerin \u00f6zellikle canl\u0131 sohbetler ve <a href=\"https:\/\/infoset.app\/blog\/tr\/sosyal-medya-musteri-yonetiminde-dikkat-gereken-5-madde\/\" target=\"_blank\" rel=\"noreferrer noopener\">sosyal medya<\/a> platformlar\u0131 ba\u015fta olmak \u00fczere m\u00fc\u015fterilere ula\u015fabilecekleri dijital kanallar\u0131 benimsemeleri gerekiyor.&nbsp;<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Hizmetlerinin Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r Olmas\u0131n\u0131n Faydalar\u0131 Nelerdir?<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri hizmetlerini dijital d\u00f6n\u00fc\u015f\u00fcme haz\u0131r olmas\u0131n\u0131n i\u015fletmelere \u00e7e\u015fitli faydalar\u0131 bulunur. Bu faydalar\u0131 3 maddede, \u015fu \u015fekilde s\u0131ralayabiliriz:<\/p>\n\n\n\n<h3><strong>1) M\u00fc\u015fteri Deneyimi ve Memnuniyeti Artar<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-2-e1656350901699-1024x649.jpg\" alt=\"dijital d\u00f6n\u00fc\u015f\u00fcm\" class=\"wp-image-2037\" width=\"435\" height=\"275\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-2-e1656350901699-1024x649.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-2-e1656350901699-300x190.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-2-e1656350901699-768x487.jpg 768w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-2-e1656350901699.jpg 1080w\" sizes=\"(max-width: 435px) 100vw, 435px\" \/><\/figure><\/div>\n\n\n\n<p>Teknolojik cihazlar\u0131n ve ileti\u015fim kanallar\u0131n\u0131n h\u0131zla yayg\u0131nla\u015fmas\u0131 ile birlikte i\u015fletmelerin m\u00fc\u015fterileri ile olan etkile\u015fimleri artt\u0131 ve \u015firketler m\u00fc\u015fteri geri bildirimlerine daha h\u0131zl\u0131 cevap verebilir hale geldiler. Bu sayede, dijital d\u00f6n\u00fc\u015f\u00fcme uyum sa\u011flayan \u015firketler, m\u00fc\u015fterilere daha kaliteli ve h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler sunabilir. Ara\u015ft\u0131rmalara g\u00f6re; dijital d\u00f6n\u00fc\u015f\u00fcm ve m\u00fc\u015fteri deneyimine odaklanma, m\u00fc\u015fteri memnuniyetinde <a href=\"https:\/\/www.o8.agency\/blog\/developing-and-optimizing-your-digital-customer-experience\" target=\"_blank\" rel=\"noreferrer noopener\">%20-30 art\u0131\u015f<\/a> ve %20-50 ekonomik kazan\u00e7 sa\u011flar.&nbsp;<\/p>\n\n\n\n<h3><strong>2) M\u00fc\u015fteri Sadakatini Olumlu Etkiler<\/strong><\/h3>\n\n\n\n<p>Bu teknolojinin \u015firketlere sundu\u011fu en \u00f6nemli faydalardan biri, m\u00fc\u015fteri sadakatine katk\u0131 sa\u011flamas\u0131d\u0131r. Sorular\u0131na ve kar\u015f\u0131la\u015ft\u0131\u011f\u0131 problemlere h\u0131zl\u0131 d\u00f6n\u00fc\u015fler alan m\u00fc\u015fterilerin \u015firkete olan ba\u011fl\u0131l\u0131\u011f\u0131 artar. M\u00fc\u015fteri hizmetlerini dijitalle\u015ftirmek potansiyel m\u00fc\u015fterileriniz ve var olan m\u00fc\u015fterileriniz \u00fczerinde olumlu bir etkiye sahiptir. Daha iyi ve h\u0131zl\u0131 bir hizmet sunarken hizmetinizden memnun kalan m\u00fc\u015fteri say\u0131s\u0131n\u0131 artt\u0131rman\u0131z, potansiyel m\u00fc\u015fterilerilerinizi uzun vadeli kazanman\u0131za katk\u0131 sa\u011flar.&nbsp;<\/p>\n\n\n\n<h3><strong>3) \u015eirket Kazanc\u0131 Artar<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-3-e1656350936725-1024x617.jpg\" alt=\"dijital d\u00f6n\u00fc\u015f\u00fcm\" class=\"wp-image-2039\" width=\"441\" height=\"265\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-3-e1656350936725-1024x617.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-3-e1656350936725-300x181.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-3-e1656350936725-1536x925.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation-3-e1656350936725-768x463.jpg 768w\" sizes=\"(max-width: 441px) 100vw, 441px\" \/><\/figure><\/div>\n\n\n\n<p>Dijital d\u00f6n\u00fc\u015f\u00fcm s\u00fcre\u00e7leri ba\u015far\u0131yla uyguland\u0131\u011f\u0131nda \u015firketlerin kazanc\u0131 olumlu y\u00f6nde etkilenir. M\u00fc\u015fteri hizmetlerindeki dijital d\u00f6n\u00fc\u015f\u00fcmle beraber k\u0131sa s\u00fcrede \u00e7ok fazla i\u015f yap\u0131l\u0131r ve verimlilik artar. Artan m\u00fc\u015fteri profiliyle yeni pazarlara kap\u0131lar\u0131n a\u00e7\u0131lmas\u0131, \u015firketler i\u00e7in kazan\u00e7 sa\u011flayacakt\u0131r.&nbsp;<\/p>\n\n\n\n<h3><strong>M\u00fc\u015fteri Hizmetlerinin Kolay Adresi: Infoset<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fterilerin \u00e7o\u011fu, daha iyi bir hizmet almak ve etkili bir ileti\u015fim kurmak ister. Infoset\u2019in sundu\u011fu omnichannel deneyimi le WhatsApp, Facebook, Twitter ve di\u011fer bir\u00e7ok kanal\u0131n\u0131z\u0131 tek bir ekrandan y\u00f6netebilir, canl\u0131 sohbet ve chat botlar arac\u0131l\u0131\u011f\u0131yla m\u00fc\u015fterilerinizle ileti\u015fimi kolayla\u015ft\u0131rabilirsiniz. Raporlama \u00f6zellikleri sayesinde herhangi bir kriz ya\u015fanmadan \u00f6nce potansiyel riskleri fark ederek \u00f6nlem alabilirsiniz. M\u00fc\u015fteri memnuniyetini bir \u00fcst seviyeye \u00e7\u0131karmak ve sat\u0131\u015flar\u0131n\u0131z\u0131 artt\u0131rmak i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/solutions\/sales-management\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda, \u015firketler i\u00e7in dijital d\u00f6n\u00fc\u015f\u00fcm\u00fcn ne oldu\u011fundan, nas\u0131l planland\u0131\u011f\u0131ndan ve \u015firketler i\u00e7in bu s\u00fcrecin faydalar\u0131ndan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":2033,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[1223,483,858],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131? - Infoset<\/title>\n<meta name=\"description\" content=\"Dijital d\u00f6n\u00fc\u015f\u00fcm nedir? Nas\u0131l planlan\u0131r? M\u00fc\u015fteri hizmetlerinin dijital d\u00f6n\u00fc\u015f\u00fcme haz\u0131r olmas\u0131n\u0131n faydalar\u0131 nelerdir? Dijital d\u00f6n\u00fc\u015f\u00fcm neden benimsenmeli?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131? - Infoset\" \/>\n<meta property=\"og:description\" content=\"Dijital d\u00f6n\u00fc\u015f\u00fcm nedir? Nas\u0131l planlan\u0131r? M\u00fc\u015fteri hizmetlerinin dijital d\u00f6n\u00fc\u015f\u00fcme haz\u0131r olmas\u0131n\u0131n faydalar\u0131 nelerdir? Dijital d\u00f6n\u00fc\u015f\u00fcm neden benimsenmeli?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/\" \/>\n<meta property=\"og:site_name\" content=\"Infoset\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/infosetapp\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-12T16:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-27T17:32:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1074\" \/>\n\t<meta property=\"og:image:height\" content=\"575\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@infosetapp\" \/>\n<meta name=\"twitter:site\" content=\"@infosetapp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Infoset\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/infoset.app\/blog\/#organization\",\"name\":\"Infoset\",\"url\":\"https:\/\/infoset.app\/blog\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/infosetapp\",\"https:\/\/www.instagram.com\/infosetapp\/\",\"https:\/\/www.linkedin.com\/company\/infosetapp\",\"https:\/\/twitter.com\/infosetapp\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/infoset.app\/blog\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/logo@2x-1.png\",\"contentUrl\":\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/logo@2x-1.png\",\"width\":600,\"height\":600,\"caption\":\"Infoset\"},\"image\":{\"@id\":\"https:\/\/infoset.app\/blog\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/infoset.app\/blog\/#website\",\"url\":\"https:\/\/infoset.app\/blog\/\",\"name\":\"Infoset\",\"description\":\"Blog\",\"publisher\":{\"@id\":\"https:\/\/infoset.app\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/infoset.app\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg\",\"contentUrl\":\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg\",\"width\":1074,\"height\":575,\"caption\":\"dijital d\\u00f6n\\u00fc\\u015f\\u00fcm\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#webpage\",\"url\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/\",\"name\":\"M\\u00fc\\u015fteri Hizmetleriniz Dijital D\\u00f6n\\u00fc\\u015f\\u00fcme Haz\\u0131r m\\u0131? - Infoset\",\"isPartOf\":{\"@id\":\"https:\/\/infoset.app\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#primaryimage\"},\"datePublished\":\"2022-07-12T16:00:00+00:00\",\"dateModified\":\"2022-06-27T17:32:34+00:00\",\"description\":\"Dijital d\\u00f6n\\u00fc\\u015f\\u00fcm nedir? Nas\\u0131l planlan\\u0131r? M\\u00fc\\u015fteri hizmetlerinin dijital d\\u00f6n\\u00fc\\u015f\\u00fcme haz\\u0131r olmas\\u0131n\\u0131n faydalar\\u0131 nelerdir? Dijital d\\u00f6n\\u00fc\\u015f\\u00fcm neden benimsenmeli?\",\"breadcrumb\":{\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/infoset.app\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/infoset.app\/blog\/\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"M\\u00fc\\u015fteri Destek\",\"item\":\"https:\/\/infoset.app\/blog\/tr\/category\/musteri-destek\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"M\\u00fc\\u015fteri Hizmetleriniz Dijital D\\u00f6n\\u00fc\\u015f\\u00fcme Haz\\u0131r m\\u0131?\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#webpage\"},\"author\":{\"@id\":\"https:\/\/infoset.app\/blog\/#\/schema\/person\/2e1d0a52a503cf6a8c84a4012eddc733\"},\"headline\":\"M\\u00fc\\u015fteri Hizmetleriniz Dijital D\\u00f6n\\u00fc\\u015f\\u00fcme Haz\\u0131r m\\u0131?\",\"datePublished\":\"2022-07-12T16:00:00+00:00\",\"dateModified\":\"2022-06-27T17:32:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#webpage\"},\"wordCount\":774,\"publisher\":{\"@id\":\"https:\/\/infoset.app\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg\",\"keywords\":[\"dijital d\\u00f6n\\u00fc\\u015f\\u00fcm\",\"M\\u00fc\\u015fteri Deneyimi\",\"m\\u00fc\\u015fteri hizmetleri\"],\"articleSection\":[\"M\\u00fc\\u015fteri Destek\"],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/infoset.app\/blog\/#\/schema\/person\/2e1d0a52a503cf6a8c84a4012eddc733\",\"name\":\"Infoset\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/infoset.app\/blog\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/01edb4cfd37559e0fb71e2e11e0fe9a0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/01edb4cfd37559e0fb71e2e11e0fe9a0?s=96&d=mm&r=g\",\"caption\":\"Infoset\"},\"url\":\"https:\/\/infoset.app\/blog\/author\/infoseteditor\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131? - Infoset","description":"Dijital d\u00f6n\u00fc\u015f\u00fcm nedir? Nas\u0131l planlan\u0131r? M\u00fc\u015fteri hizmetlerinin dijital d\u00f6n\u00fc\u015f\u00fcme haz\u0131r olmas\u0131n\u0131n faydalar\u0131 nelerdir? Dijital d\u00f6n\u00fc\u015f\u00fcm neden benimsenmeli?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/","og_locale":"en_US","og_type":"article","og_title":"M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131? - Infoset","og_description":"Dijital d\u00f6n\u00fc\u015f\u00fcm nedir? Nas\u0131l planlan\u0131r? M\u00fc\u015fteri hizmetlerinin dijital d\u00f6n\u00fc\u015f\u00fcme haz\u0131r olmas\u0131n\u0131n faydalar\u0131 nelerdir? Dijital d\u00f6n\u00fc\u015f\u00fcm neden benimsenmeli?","og_url":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/","og_site_name":"Infoset","article_publisher":"https:\/\/www.facebook.com\/infosetapp","article_published_time":"2022-07-12T16:00:00+00:00","article_modified_time":"2022-06-27T17:32:34+00:00","og_image":[{"width":1074,"height":575,"url":"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg","path":"C:\\INFOSET\\WWW\\infoset.app\\blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg","size":"full","id":2033,"alt":"dijital d\u00f6n\u00fc\u015f\u00fcm","pixels":617550,"type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@infosetapp","twitter_site":"@infosetapp","twitter_misc":{"Written by":"Infoset","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/infoset.app\/blog\/#organization","name":"Infoset","url":"https:\/\/infoset.app\/blog\/","sameAs":["https:\/\/www.facebook.com\/infosetapp","https:\/\/www.instagram.com\/infosetapp\/","https:\/\/www.linkedin.com\/company\/infosetapp","https:\/\/twitter.com\/infosetapp"],"logo":{"@type":"ImageObject","@id":"https:\/\/infoset.app\/blog\/#logo","inLanguage":"en-US","url":"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/logo@2x-1.png","contentUrl":"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/logo@2x-1.png","width":600,"height":600,"caption":"Infoset"},"image":{"@id":"https:\/\/infoset.app\/blog\/#logo"}},{"@type":"WebSite","@id":"https:\/\/infoset.app\/blog\/#website","url":"https:\/\/infoset.app\/blog\/","name":"Infoset","description":"Blog","publisher":{"@id":"https:\/\/infoset.app\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/infoset.app\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#primaryimage","inLanguage":"en-US","url":"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg","contentUrl":"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg","width":1074,"height":575,"caption":"dijital d\u00f6n\u00fc\u015f\u00fcm"},{"@type":"WebPage","@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#webpage","url":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/","name":"M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131? - Infoset","isPartOf":{"@id":"https:\/\/infoset.app\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#primaryimage"},"datePublished":"2022-07-12T16:00:00+00:00","dateModified":"2022-06-27T17:32:34+00:00","description":"Dijital d\u00f6n\u00fc\u015f\u00fcm nedir? Nas\u0131l planlan\u0131r? M\u00fc\u015fteri hizmetlerinin dijital d\u00f6n\u00fc\u015f\u00fcme haz\u0131r olmas\u0131n\u0131n faydalar\u0131 nelerdir? Dijital d\u00f6n\u00fc\u015f\u00fcm neden benimsenmeli?","breadcrumb":{"@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/infoset.app\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/infoset.app\/blog\/\/"},{"@type":"ListItem","position":3,"name":"M\u00fc\u015fteri Destek","item":"https:\/\/infoset.app\/blog\/tr\/category\/musteri-destek\/"},{"@type":"ListItem","position":4,"name":"M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131?"}]},{"@type":"Article","@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#article","isPartOf":{"@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#webpage"},"author":{"@id":"https:\/\/infoset.app\/blog\/#\/schema\/person\/2e1d0a52a503cf6a8c84a4012eddc733"},"headline":"M\u00fc\u015fteri Hizmetleriniz Dijital D\u00f6n\u00fc\u015f\u00fcme Haz\u0131r m\u0131?","datePublished":"2022-07-12T16:00:00+00:00","dateModified":"2022-06-27T17:32:34+00:00","mainEntityOfPage":{"@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#webpage"},"wordCount":774,"publisher":{"@id":"https:\/\/infoset.app\/blog\/#organization"},"image":{"@id":"https:\/\/infoset.app\/blog\/tr\/musteri-hizmetleriniz-dijital-donusum-hazir-mi\/#primaryimage"},"thumbnailUrl":"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg","keywords":["dijital d\u00f6n\u00fc\u015f\u00fcm","M\u00fc\u015fteri Deneyimi","m\u00fc\u015fteri hizmetleri"],"articleSection":["M\u00fc\u015fteri Destek"],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/infoset.app\/blog\/#\/schema\/person\/2e1d0a52a503cf6a8c84a4012eddc733","name":"Infoset","image":{"@type":"ImageObject","@id":"https:\/\/infoset.app\/blog\/#personlogo","inLanguage":"en-US","url":"https:\/\/secure.gravatar.com\/avatar\/01edb4cfd37559e0fb71e2e11e0fe9a0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/01edb4cfd37559e0fb71e2e11e0fe9a0?s=96&d=mm&r=g","caption":"Infoset"},"url":"https:\/\/infoset.app\/blog\/author\/infoseteditor\/"}]}},"jetpack_featured_media_url":"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/06\/are-your-customer-service-ready-for-digital-transformation.jpg","_links":{"self":[{"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/posts\/2043"}],"collection":[{"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/comments?post=2043"}],"version-history":[{"count":4,"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/posts\/2043\/revisions"}],"predecessor-version":[{"id":2047,"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/posts\/2043\/revisions\/2047"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/media\/2033"}],"wp:attachment":[{"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/media?parent=2043"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/categories?post=2043"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infoset.app\/blog\/wp-json\/wp\/v2\/tags?post=2043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}