{"id":1360,"date":"2022-03-17T19:00:00","date_gmt":"2022-03-17T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=1360"},"modified":"2022-03-16T17:44:44","modified_gmt":"2022-03-16T14:44:44","slug":"musteri-kaybinin-sebeplerini-analiz-etmek-icin-4-temel-taktik","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-kaybinin-sebeplerini-analiz-etmek-icin-4-temel-taktik\/","title":{"rendered":"M\u00fc\u015fteri Kayb\u0131n\u0131n Sebeplerini Analiz Etmek i\u00e7in 4 Temel Taktik"},"content":{"rendered":"\n<p>\u0130\u015fletmelerin m\u00fc\u015fteri kayb\u0131 oran\u0131 artt\u0131k\u00e7a \u00e7al\u0131\u015fanlar\u0131n performans\u0131ndan \u015firketin kazanc\u0131na kadar verimlilik d\u00fc\u015f\u00fc\u015fleri ya\u015fan\u0131r. Bu sebeple i\u015fletmelerin neden m\u00fc\u015fteri kaybetti\u011fini ve bunu d\u00fczeltmek i\u00e7in neler yapabilece\u011fini ara\u015ft\u0131rmalar\u0131 gerekir. Peki, m\u00fc\u015fteri kayb\u0131n\u0131n sebepleri nelerdir? Nas\u0131l analiz edilir?<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Kayb\u0131 Hakk\u0131nda<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-1024x683.jpg\" alt=\"m\u00fc\u015fteri kayb\u0131\" class=\"wp-image-1354\" width=\"643\" height=\"428\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-1024x683@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-2-370x245@2x.jpg 740w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/figure>\n\n\n\n<p>M\u00fc\u015fteri kayb\u0131, sundu\u011funuz \u00fcr\u00fcnleri ve hizmetleri belirli bir zamanda kullanmay\u0131 b\u0131rakan m\u00fc\u015fterilerinizin y\u00fczdesini ifade eder. Kolayl\u0131kla ba\u015fka alternatiflerin tercih edildi\u011fi ve rekabetin artt\u0131\u011f\u0131 g\u00fcn\u00fcm\u00fcz ko\u015fullar\u0131nda bu olduk\u00e7a ola\u011fan bir durumdur.&nbsp;<\/p>\n\n\n\n<p>Bir <a href=\"https:\/\/www.mckinsey.com\/business-functions\/marketing-and-sales\/our-insights\/the-new-battleground-for-marketing-led-growth\" target=\"_blank\" rel=\"noreferrer noopener\">ara\u015ft\u0131rma<\/a> anketinin sonu\u00e7lar\u0131na g\u00f6re; <strong>m\u00fc\u015fterilerin yaln\u0131zca %13&#8217;\u00fcn\u00fcn<\/strong> tek bir markaya sad\u0131k olduklar\u0131 belirlendi. Ankete kat\u0131lan <strong>m\u00fc\u015fterilerin %58<\/strong>&#8216;inin ise yeni bir markaya ge\u00e7ti\u011fi tespit edildi. Bu noktada m\u00fc\u015fteri kayb\u0131n\u0131n sebeplerini analiz etmek, kay\u0131plar\u0131n \u00f6n\u00fcne ge\u00e7mek i\u00e7in hangi konulara odaklanman\u0131z gerekti\u011fini belirlemenize yard\u0131mc\u0131 olur.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Kayb\u0131n\u0131n Sebepleri Nas\u0131l Analiz Edilir?<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri kayb\u0131, b\u00fcy\u00fcmek ve geli\u015fmek isteyen i\u015fletmelerin odaklanmas\u0131 gereken bir konudur. Sebeplerini ke\u015ffetmek i\u00e7in dikkat etmeniz gereken 4 \u00f6nemli ipucu ise a\u015fa\u011f\u0131daki gibidir.<\/p>\n\n\n\n<h3><strong>1) \u015eirket Politikan\u0131z\u0131 Analiz Edin<\/strong>&nbsp;<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-1024x683.jpg\" alt=\"m\u00fc\u015fteri kayb\u0131\" class=\"wp-image-1356\" width=\"641\" height=\"427\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-1024x683@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-3-370x245@2x.jpg 740w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/figure>\n\n\n\n<p>\u015eirket politikalar\u0131n\u0131zdan hangilerinin m\u00fc\u015fteri memnuniyetsizli\u011fine yol a\u00e7t\u0131\u011f\u0131n\u0131 belirlemelisiniz. M\u00fc\u015fteri temsilcilerinin etkili bir \u015fekilde \u00e7\u00f6z\u00fcm sunmas\u0131n\u0131n \u00f6n\u00fcne neyin ge\u00e7ti\u011fini tespit etmeniz kay\u0131plar\u0131n\u0131z\u0131n \u00f6n\u00fcne ge\u00e7mede etkili olacakt\u0131r. Hizmet politikalar\u0131n\u0131z\u0131 ve performans\u0131n\u0131z\u0131 iyile\u015ftirmeniz bu noktada sizin yarar\u0131n\u0131za olacakt\u0131r. M\u00fc\u015fteri destek temsilcilerinizle g\u00f6r\u00fc\u015fmeler yaparak hatalar\u0131n ya da ihmallerin neler oldu\u011funu bulmal\u0131, ihtiya\u00e7 duyduklar\u0131 kaynaklar\u0131 onlara sunmal\u0131s\u0131n\u0131z. Bu a\u015famada <a href=\"https:\/\/infoset.app\/blog\/tr\/crm-sistemlerinin-sahramani-yapay-zeka\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a> yaz\u0131l\u0131m\u0131 ile analizler yapabilir ve hangi alanlar\u0131n\u0131z\u0131 iyile\u015ftirmeniz gerekti\u011fini belirleyebilirsiniz. Markan\u0131za sad\u0131k kalan m\u00fc\u015fterileri de kaybetmemek i\u00e7in onlar\u0131n ihtiya\u00e7lar\u0131n\u0131 ve sorunlar\u0131n\u0131 nas\u0131l etkili bir \u015fekilde \u00e7\u00f6zebilece\u011finize odaklanmal\u0131s\u0131n\u0131z.<\/p>\n\n\n\n<h3><strong>2) M\u00fc\u015fterilerinize Do\u011fru Yerden Ula\u015f\u0131n<\/strong><\/h3>\n\n\n\n<p>Hedef kitlenizin en \u00e7ok hangi sosyal medya platformunda vakit ge\u00e7irdi\u011finin ve potansiyel m\u00fc\u015fterilerinizin size hangi kanaldan geldi\u011finin fark\u0131nda olman\u0131z, onlara ula\u015fman\u0131z\u0131 ve etkin ileti\u015fim kurman\u0131z\u0131 sa\u011flayacakt\u0131r. <a href=\"https:\/\/www.marketingdive.com\/news\/90-of-people-buy-from-brands-they-follow-on-social-media-study-says\/577882\/\" target=\"_blank\" rel=\"noreferrer noopener\">Yap\u0131lan bir ankete g\u00f6re<\/a><strong>; Z ku\u015fa\u011f\u0131n\u0131n yakla\u015f\u0131k %73\u2019\u00fc<\/strong> Instagram\u2019\u0131 daha s\u0131k kulland\u0131klar\u0131n\u0131 ifade etti. Bu sebeple hangi sosyal medya platformunun sizin i\u00e7in daha etkili olaca\u011f\u0131n\u0131 belirlemelisiniz. \u00d6zellikle Instagram\u2019a ya da e-postaya y\u00f6nelmeniz daha olumlu d\u00f6n\u00fc\u015flere sebep olaca\u011f\u0131 gibi m\u00fc\u015fteri kayb\u0131n\u0131n da \u00f6n\u00fcne ge\u00e7ebilir. Ayr\u0131ca, sosyal medya i\u00e7eriklerinizin markan\u0131z\u0131 do\u011fru yans\u0131tt\u0131\u011f\u0131ndan ve m\u00fc\u015fterinin ilgisini \u00e7ekecek payla\u015f\u0131mlara sahip oldu\u011fundan da emin olmal\u0131s\u0131n\u0131z.<\/p>\n\n\n\n<h3><strong>3) Hedef Kitlenizi Do\u011fru Belirleyin<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-1-1024x768.jpg\" alt=\"m\u00fc\u015fteri kayb\u0131\" class=\"wp-image-1352\" width=\"627\" height=\"470\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-1-1024x768.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-1-300x225.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-1-1536x1152.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/4-strategy-guide-to-analyze-the-customer-churn-reasons-1-300x225@2x.jpg 600w\" sizes=\"(max-width: 627px) 100vw, 627px\" \/><\/figure>\n\n\n\n<p>\u00dcr\u00fcn\u00fcn\u00fcz\u00fc ya da hizmetinizi kullanan ki\u015filerin; ya\u015f, cinsiyet, maddi durum, e\u011fitim gibi parametrelerini de\u011ferlendirerek mevcut kitlenizin profilini olu\u015fturmal\u0131s\u0131n\u0131z. B\u00f6ylece, onlar\u0131n neleri sevmediklerini veya ilgi \u00e7ekici bulmad\u0131klar\u0131n\u0131 belirleyebilirsiniz. Bu noktada \u00e7e\u015fitli anketler veya sosyal medya payla\u015f\u0131mlar\u0131yla m\u00fc\u015fterileriniz hakk\u0131nda bilgi toplayabilirsiniz. Ayr\u0131ca, geri bildirimler isteyerek \u00fcr\u00fcnleriniz ve markan\u0131z hakk\u0131nda neyi sevmediklerini \u00f6\u011frenebilir, g\u00f6r\u00fc\u015flerini sizle payla\u015fmalar\u0131n\u0131 isteyebilirsiniz. Ya\u015fad\u0131klar\u0131n\u0131 olumsuz sat\u0131n alma deneyimleri varsa bunlardan haberdar olarak iyile\u015ftirmeler yapabilir, kaybetti\u011finiz m\u00fc\u015fterinizi kazanmaya \u00e7al\u0131\u015fabilirsiniz.<\/p>\n\n\n\n<h3><strong>4) Rakiplerinizin Fark\u0131nda Olun<\/strong><\/h3>\n\n\n\n<p>\u00dcr\u00fcnlerinizin tan\u0131t\u0131m\u0131n\u0131 yapmak hedef kitlenizle aran\u0131zdaki ba\u011f\u0131 g\u00fc\u00e7lendirir. Bu ba\u011flamda sekt\u00f6r\u00fcn\u00fczle ilgili blog sayfalar\u0131n\u0131 ve rakip web sitelerini inceleyebilirsiniz. B\u00f6ylece m\u00fc\u015fterilere sizin sa\u011flayamad\u0131\u011f\u0131n\u0131z hangi avantajlar\u0131 onlar\u0131n sa\u011flad\u0131klar\u0131n\u0131 tespit edebilirsiniz. E\u011fer rakibiniz sizden daha iyi teklifler sunuyorsa potansiyel m\u00fc\u015fterilerinizi kaybedebilirsiniz. M\u00fc\u015fteri memnuniyetinde ba\u015far\u0131l\u0131 performans sergileyen bir markan\u0131n da sizden m\u00fc\u015fteri kazanmas\u0131 olas\u0131d\u0131r. Bu noktada rakiplerinizin geli\u015fmeleri yak\u0131ndan takip etmeli ve ona kar\u015f\u0131l\u0131k bir strateji geli\u015ftirmelisiniz.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Deneyimini \u0130yile\u015ftirmenin Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\n<p>\u00dcr\u00fcnlerden veya sunulan hizmetten istedi\u011fi sonucu elde edemeyen m\u00fc\u015fteriler o markay\u0131 tercih etmekten vazge\u00e7ip ba\u015fka alternatiflere y\u00f6nelebilir. Bu sebeple m\u00fc\u015fteri deneyimini en y\u00fcksek seviyede tutup onlar\u0131n ihtiya\u00e7lar\u0131na h\u0131zl\u0131 d\u00f6n\u00fc\u015fler yapmak \u00f6nemlidir. Infoset\u2019in sa\u011flad\u0131\u011f\u0131 omnichannel m\u00fc\u015fteri servis sistemleri ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinde y\u00f6neterek t\u00fcm sat\u0131\u015f s\u00fcrecini otomatize edebilirsiniz. Bu sayede m\u00fc\u015fterilerinizle ileti\u015fimi etkin bir \u015fekilde ger\u00e7ekle\u015ftirebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve m\u00fc\u015fterilerinizle ileti\u015fim halinde olmak i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n\n\n\n<p><strong>&nbsp;<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda, sizlere m\u00fc\u015fteri kayb\u0131n\u0131n sebeplerini analiz etmek i\u00e7in faydalanabilece\u011finiz 4 temel taktikten bahsedece\u011fiz.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":1350,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[483,986],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Kayb\u0131n\u0131n Sebeplerini Analiz Etmek i\u00e7in 4 Temel Taktik - Infoset<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri kayb\u0131 nedir? 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