{"id":1342,"date":"2022-03-15T19:00:00","date_gmt":"2022-03-15T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=1342"},"modified":"2022-03-10T17:23:51","modified_gmt":"2022-03-10T14:23:51","slug":"musteri-destek-sisteminde-proaktif-deneyim-5-yol","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/musteri-destek-sisteminde-proaktif-deneyim-5-yol\/","title":{"rendered":"M\u00fc\u015fteri Destek Sisteminde Proaktif Bir Deneyim i\u00e7in 5 Yol"},"content":{"rendered":"\n<p>M\u00fc\u015fteri deneyimi i\u015fletmeleri ba\u015far\u0131ya g\u00f6t\u00fcren temel \u00f6zelliklerden biridir. M\u00fc\u015fteri destek sisteminde m\u00fc\u015fterilere proaktif bir deneyim sunmak ise marka sadakatini ve sat\u0131\u015flar\u0131n\u0131 artt\u0131rmada olduk\u00e7a \u00f6nemlidir. Peki, proaktif m\u00fc\u015fteri destek sistemi nedir? M\u00fc\u015fterilere proaktif bir deneyim nas\u0131l sa\u011flan\u0131r? <\/p>\n\n\n\n<h2><strong>Proaktif M\u00fc\u015fteri Destek Sistemi Hakk\u0131nda<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-2-1024x636.jpg\" alt=\"m\u00fc\u015fteri destek sistemi\" class=\"wp-image-1333\" width=\"641\" height=\"397\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-2-1024x636.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-2-300x186.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-2-1536x954.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-2.jpg 1614w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-2-300x186@2x.jpg 600w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/figure>\n\n\n\n<p>Proaktif m\u00fc\u015fteri deste\u011fi, belirli bir \u00fcr\u00fcn ve hizmetle ilgili olu\u015fabilecek yayg\u0131n problemleri \u00f6nceden tahmin etmek ve sonras\u0131nda m\u00fc\u015fteriler i\u00e7in \u00e7\u00f6z\u00fcmler \u00fcretmeye \u00e7al\u0131\u015fmakt\u0131r. Online al\u0131\u015fveri\u015flerde sat\u0131n alma s\u00fcrecinde sorun ya\u015fayanlara memnun edici bir hizmet sunulmazsa, hem var olan m\u00fc\u015fteriler hem de potansiyel m\u00fc\u015fteri adaylar\u0131 kaybedilebilir. Bu sebeple m\u00fc\u015fteri deste\u011finin iyile\u015ftirilmesi ve proaktifle\u015ftirilmesi gerekir.&nbsp;<\/p>\n\n\n\n<p>6000\u2019den fazla kullan\u0131c\u0131yla yap\u0131lan bir <a href=\"https:\/\/www.gartner.com\/smarterwithgartner\/how-proactive-customer-service-will-transform-customer-experience\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner anketi<\/a>, bu kullan\u0131c\u0131lar\u0131n sadece <strong>%13\u2019\u00fcn\u00fcn<\/strong> herhangi bir proaktif hizmet ald\u0131\u011f\u0131n\u0131 bildirmi\u015ftir. Proaktif bir yakla\u015f\u0131m ile birlikte ileti\u015fim g\u00fc\u00e7lenece\u011fi ve sorunlar azalaca\u011f\u0131 i\u00e7in ekibiniz daha verimli \u00e7al\u0131\u015facakt\u0131r. B\u00f6ylece hem <a href=\"https:\/\/infoset.app\/blog\/tr\/musteri-destegi-takip-edilmesi-gereken-5-metrik\/\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00fc\u015fteri<\/a> memnuniyetinde hem de sat\u0131\u015flar\u0131n\u0131zda art\u0131\u015f olacakt\u0131r. Sundu\u011funuz hizmeti geli\u015ftirmeye odakland\u0131k\u00e7a, istenilen \u00fcr\u00fcn ve hizmetleri sunmaya devam ederek m\u00fc\u015fteri ya\u015fam boyu de\u011ferini (CLV) artt\u0131rabilirsiniz.\u00a0<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Destek Sisteminde Proaktif Bir Deneyim Nas\u0131l Sa\u011flan\u0131r?<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.forbes.com\/sites\/adrianswinscoe\/2015\/01\/07\/why-relying-only-on-reactive-customer-service-is-no-longer-good-enough\/?sh=fd3ea9d5c8b4\" target=\"_blank\" rel=\"noreferrer noopener\">InContact\u2019\u0131n anketine g\u00f6re<\/a>; m\u00fc\u015fterilerin<strong> %87\u2019sinin<\/strong> proaktif m\u00fc\u015fteri deste\u011fi istedi\u011fi belirlendi. Ayr\u0131ca, proaktif olarak ileti\u015fime ge\u00e7ilen ve olumlu deneyim ya\u015fayanlar\u0131n yakla\u015f\u0131k %73\u2019\u00fc i\u015fletmeyle ilgili olumlu d\u00fc\u015f\u00fcncelere sahip oldu\u011funu belirtti. Olu\u015fabilecek problemlere \u00e7\u00f6z\u00fcmler \u00fcretmenizi isteyen m\u00fc\u015fterilerinize daha verimli hizmet sunabilmek i\u00e7in a\u015fa\u011f\u0131daki ad\u0131mlar\u0131 uygulayabilirsiniz.<\/p>\n\n\n\n<h3><strong>1) Mevcut Ekibinizi \u0130yile\u015ftirin<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-1-1024x513.jpg\" alt=\"m\u00fc\u015fteri destek sistemi\" class=\"wp-image-1331\" width=\"574\" height=\"287\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-1-1024x513.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-1-300x150.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-1-1536x769.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-1-1024x513@2x.jpg 2048w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-1-300x150@2x.jpg 600w\" sizes=\"(max-width: 574px) 100vw, 574px\" \/><\/figure><\/div>\n\n\n\n<p>M\u00fc\u015fteri deneyimini kusursuz hale getirecek bir ekip olu\u015fturdu\u011funuzda m\u00fc\u015fteri hizmetinin de artaca\u011f\u0131n\u0131 g\u00f6zlemleyebilirsiniz. Etkin bir proaktif destek sa\u011flayabilmeleri i\u00e7in \u00e7al\u0131\u015fanlar\u0131n\u0131za gereken t\u00fcm kaynaklar\u0131 ve ara\u00e7lar\u0131 sunmal\u0131s\u0131n\u0131z. Kullan\u0131c\u0131lardan yard\u0131m talebi gelmeden sorunlar\u0131 \u00f6nceden tespit edip \u00e7\u00f6z\u00fcm \u00fcretebilmeleri i\u00e7in onlar\u0131n gerekli e\u011fitimleri almas\u0131n\u0131 sa\u011flay\u0131n. \u0130yile\u015ftirmeler i\u00e7in m\u00fc\u015fteri memnuniyetlerini dikkate al\u0131rken ekip \u00fcyelerinin de g\u00f6r\u00fc\u015flerini mutlaka g\u00f6z \u00f6n\u00fcnde bulundurun.&nbsp;<\/p>\n\n\n\n<h3><strong>2) M\u00fc\u015fteri Geri Bildirimlerine \u00d6nem Verin<\/strong><\/h3>\n\n\n\n<p>Sundu\u011funuz hizmeti veya \u00fcr\u00fcn\u00fc alanlar\u0131n memnuniyet durumlar\u0131n\u0131 g\u00f6rmek ve iyile\u015ftirmeler yapabilmek i\u00e7in geri bildirimlere \u00f6nem vermelisiniz. Bunun i\u00e7in yorumlar\u0131n\u0131 ve incelemelerini sizinle payla\u015fmalar\u0131n\u0131 sa\u011flayacak anketler veya e-postalar g\u00f6nderebilirsiniz. Bazen m\u00fc\u015fteriler direkt ileti\u015fime ge\u00e7mek yerine sosyal medya hesaplar\u0131ndan yorumlar yapabilir. Bu noktada markan\u0131z\u0131n sosyal medya hesaplar\u0131n\u0131 aktif kullanarak etkin bir ileti\u015fim ger\u00e7ekle\u015ftirebilirsiniz.<\/p>\n\n\n\n<h3><strong>3) Canl\u0131 Sohbet Hizmeti Sunun&nbsp;<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-3-1024x768.jpg\" alt=\"m\u00fc\u015fteri destek sistemi\" class=\"wp-image-1335\" width=\"470\" height=\"352\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-3-1024x768.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-3-300x225.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-3-1536x1152.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-3-300x225@2x.jpg 600w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/><\/figure><\/div>\n\n\n\n<p>Web sitenize canl\u0131 sohbet hizmeti eklemeniz potansiyel m\u00fc\u015fterileri kazanman\u0131za yard\u0131m edecektir. \u00c7al\u0131\u015fanlar\u0131n\u0131z telefon deste\u011fi sunamayacak kadar yo\u011fun oldu\u011funda, sunaca\u011f\u0131n\u0131z canl\u0131 sohbetler ile hedef kitlenizin ihtiya\u00e7 duydu\u011fu yan\u0131tlar\u0131 an\u0131nda almas\u0131n\u0131 sa\u011flayabilirsiniz. <a href=\"https:\/\/www.forbes.com\/sites\/adrianswinscoe\/2015\/01\/07\/why-relying-only-on-reactive-customer-service-is-no-longer-good-enough\/?sh=fd3ea9d5c8b4\" target=\"_blank\" rel=\"noreferrer noopener\">Forrester\u2019\u0131n anketine g\u00f6re <\/a>al\u0131c\u0131lar\u0131n <strong>%57\u2019si<\/strong> sorular\u0131na h\u0131zl\u0131 bir \u015fekilde cevap alamazsa online al\u0131\u015fveri\u015flerini sonland\u0131r\u0131yor. Chatbotlar kullanarak mevcut ekibinizin i\u015f y\u00fck\u00fc azaltabilirsiniz. Bu da m\u00fc\u015fteri memnuniyeti artt\u0131raca\u011f\u0131 gibi sat\u0131\u015flar\u0131n\u0131z\u0131 da art\u0131r\u0131r. B\u00f6ylece, web sitenizi ziyaret eden potansiyel m\u00fc\u015fterilerinizi kal\u0131c\u0131 hale getirebilirsiniz.\u00a0<\/p>\n\n\n\n<h3><strong>4) \u00dcr\u00fcn \u00d6nerileri Sunun<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fterilerinizle \u00f6deme i\u015fleminden sonrada ileti\u015fim halinde kalman\u0131z markan\u0131z\u0131n ak\u0131llar\u0131nda kalmas\u0131 ve sizi tekrar tercih etmeleri i\u00e7in \u00f6nemlidir. <a href=\"https:\/\/smarterhq.com\/blog\/personalization-statistics-roundup\" target=\"_blank\" rel=\"noreferrer noopener\">Anketlere g\u00f6re<\/a> m\u00fc\u015fterilerin <strong>%91\u2019i<\/strong> ki\u015fiselle\u015ftirilmi\u015f \u00fcr\u00fcn \u00f6nerileri sunan markalar\u0131 tekrar tercih ediyor. Bu noktada m\u00fc\u015fterilerinize sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnlere benzer \u00f6neriler sunabilirsiniz. B\u00f6ylece hem sat\u0131\u015flar\u0131n\u0131z\u0131 artt\u0131rabilir hem de m\u00fc\u015fterilerinizin memnuniyetini artt\u0131rabilirsiniz.<\/p>\n\n\n\n<h3><strong>5) E-Posta B\u00fclteni Haz\u0131rlay\u0131n<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-4-1024x843.jpg\" alt=\"m\u00fc\u015fteri destek sistemi\" class=\"wp-image-1337\" width=\"412\" height=\"339\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-4-1024x843.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-4-300x247.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-4-370x305.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-4.jpg 1177w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-4-300x247@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/03\/5-ways-guide-to-implement-a-proactive-customer-support-system-4-370x305@2x.jpg 740w\" sizes=\"(max-width: 412px) 100vw, 412px\" \/><\/figure><\/div>\n\n\n\n<p>E-Postalar hem var olan hem de potansiyel m\u00fc\u015fterilerinize ula\u015fmak i\u00e7in g\u00fc\u00e7l\u00fc bir kanald\u0131r. Haz\u0131rlayaca\u011f\u0131n\u0131z ki\u015fiselle\u015ftirilmi\u015f e-posta b\u00fcltenleri ile onlara indirim haberleri verebilir, kampanyalar sunabilirsiniz. Yeni \u00fcr\u00fcn tan\u0131t\u0131mlar\u0131n\u0131 sunabilece\u011finiz gibi \u00f6nceki al\u0131\u015fveri\u015flerini g\u00f6z \u00f6n\u00fcnde bulundurarak sat\u0131n alabilecekleri di\u011fer \u00fcr\u00fcnlerin listesini de ula\u015ft\u0131rabilirsiniz. Bu sayede haf\u0131zalar\u0131nda yer edinebilirsiniz.<\/p>\n\n\n\n<h2><strong>M\u00fc\u015fteri Deneyimini \u0130yile\u015ftirmenin Kolay Yolu: Infoset<\/strong><\/h2>\n\n\n\n<p>Piyasadaki varl\u0131\u011f\u0131n\u0131 korumak ve rakiplerinin \u00f6n\u00fcne ge\u00e7mek isteyen i\u015fletmelerin m\u00fc\u015fteri memnuniyetini art\u0131racak proaktif deneyimler sunmas\u0131 olduk\u00e7a \u00f6nemlidir. Infoset\u2019in sa\u011flad\u0131\u011f\u0131 omnichannel m\u00fc\u015fteri servis sistemleri ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinde y\u00f6neterek t\u00fcm sat\u0131\u015f s\u00fcrecini otomatize edebilirsiniz. S\u00fcr\u00fckle-b\u0131rak ve bot geli\u015ftirme aray\u00fcz\u00fc ile kod yazmadan dakikalar i\u00e7inde bir sohbet robotu tasarlayabilirsiniz. Bu sayede m\u00fc\u015fterilerinizle ileti\u015fimi etkin bir \u015fekilde ger\u00e7ekle\u015ftirebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve m\u00fc\u015fterlerinize kolayca ula\u015fmak i\u00e7in Infoset\u2019i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda sizlere, m\u00fc\u015fteri destek sisteminde proaktif bir deneyim i\u00e7in izleyebilece\u011finiz 5 yoldan bahsedece\u011fiz.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":1329,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[483,557,979],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Destek Sisteminde Proaktif Bir Deneyim i\u00e7in 5 Yol - Infoset<\/title>\n<meta name=\"description\" content=\"Proaktif m\u00fc\u015fteri destek sistemi nedir? 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