{"id":118,"date":"2021-06-10T00:00:00","date_gmt":"2021-06-09T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=118"},"modified":"2021-09-12T18:00:09","modified_gmt":"2021-09-12T15:00:09","slug":"whatsapp-business-coklu-kullanim","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/whatsapp-business-coklu-kullanim\/","title":{"rendered":"\u0130\u015fletmenizi WhatsApp Business \u0130le B\u00fcy\u00fct\u00fcn"},"content":{"rendered":"<p><strong>WhatsApp Business<\/strong>, k\u00fc\u00e7\u00fck \u00f6l\u00e7ekli i\u015fletmeler i\u00e7in olu\u015fturulmu\u015f, mesajlar\u0131 dinamik bir yap\u0131ya d\u00f6n\u00fc\u015ft\u00fcrerek, s\u0131ral\u0131 ve h\u0131zl\u0131 bir \u015fekilde cevaplamay\u0131 sa\u011flan ara\u00e7lar sunan, masa\u00fcst\u00fc ve mobil cihazlar i\u00e7in \u00fccretsiz olarak indirebilece\u011finiz bir uygulamad\u0131r. WhatsApp Business&#8217;\u0131n sundu\u011fu t\u00fcm avantajlar g\u00f6z \u00f6n\u00fcne al\u0131nd\u0131\u011f\u0131nda, birden fazla cihazda kullanabilmek kullan\u0131c\u0131lar\u0131n en \u00e7ok talep etti\u011fi \u00f6zelliklerden biridir.<\/p>\n<h2>\u0130\u015fletmeler Neden WhatsApp Business Kullanmal\u0131?<\/h2>\n<p>2009 y\u0131l\u0131nda kurulan ve Facebook taraf\u0131ndan 5 y\u0131l sonra 19 milyar dolara sat\u0131n al\u0131nan WhatsApp, 2021 y\u0131l\u0131 itibar\u0131yla ayl\u0131k 2 milyardan fazla aktif kullan\u0131c\u0131ya ula\u015fm\u0131\u015f durumda. Bu ba\u015far\u0131n\u0131n arkas\u0131ndaki nedenler ise kullan\u0131m kolayl\u0131\u011f\u0131, anla\u015f\u0131l\u0131r aray\u00fcz, multimedya mesaj payla\u015f\u0131m\u0131 ve reklams\u0131z olmas\u0131d\u0131r. Hem k\u00fc\u00e7\u00fck hem de b\u00fcy\u00fck i\u015fletmelere \u00f6zel olarak tasarlanm\u0131\u015f i\u015flevlere sahip olmas\u0131 i\u015fletmeler i\u00e7in bir\u00e7ok avantaj bar\u0131nd\u0131r\u0131yor.<\/p>\n<h2>WhatsApp Business \u00c7oklu Kullan\u0131m<\/h2>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2021-06-10\/whatsapp-web-multiple-devices-error.png\" alt=\"6622\"><\/p>\n<p>\u00dccretsiz WhatsApp Business uygulamas\u0131n\u0131n ne yaz\u0131k ki \u00e7oklu kullan\u0131m konusunda s\u0131n\u0131rlamalar\u0131 mevcut. Ayn\u0131 hesaba WhatsApp Web&#8217;den ve mobil uygulamadan ayn\u0131 anda eri\u015febilirsiniz fakat WhatsApp Business&#8217;\u0131 birden fazla kullan\u0131c\u0131yla API deste\u011fi olmadan kullanamazs\u0131n\u0131z.<\/p>\n<p>\u00d6zellikle k\u00fc\u00e7\u00fck i\u015fletmeler i\u00e7in, \u00fccretsiz bir \u015fekilde sunulan WhatsApp Business uygulamas\u0131n\u0131 kullanmak b\u00fcy\u00fck oranda yeterli olacakt\u0131r. Ancak b\u00fcy\u00fcmeyi hedefleyen veya halihaz\u0131rda b\u00fcy\u00fcyen bir i\u015fletmeyseniz WhatsApp Business tek ba\u015f\u0131na yeterli olmayacakt\u0131r. \u0130ki veya daha fazla cihazda WhatsApp Business kullanabilmek i\u00e7in WhatsApp Business API&#8217;ye ihtiyac\u0131n\u0131z olacakt\u0131r.<\/p>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2021-06-10\/6685.jpg\" alt=\"6685\"><\/p>\n<p>API&#8217;lar temelde farkl\u0131 uygulamalar aras\u0131nda bilgi ileten bir dizi i\u015flev ve prosed\u00fcrlerdir. Ayr\u0131ca herhangi bir kullan\u0131c\u0131 ekran\u0131 yoktur. Bu durum, g\u00f6nderilen ve al\u0131nan bilgileri kolayca s\u0131ralayabilmeniz, yorumlayabilmeniz ve anlayabilmeniz i\u00e7in \u00fcst bir tasar\u0131m katman\u0131na ihtiya\u00e7 duyuldu\u011fu anlam\u0131na gelir. \u0130lgili \u00f6\u011felerin say\u0131s\u0131 g\u00f6z \u00f6n\u00fcne al\u0131nd\u0131\u011f\u0131nda (m\u00fc\u015fterileri b\u00f6l\u00fcmlere ay\u0131rma, sorgular\u0131 i\u015fleme, sipari\u015fleri y\u00f6netme, yan\u0131tlar\u0131 otomatikle\u015ftirme, \u00f6l\u00e7\u00fcmleri izleme vb.) bu i\u015flemlerin t\u00fcm\u00fc olduk\u00e7a zaman al\u0131c\u0131 olabilir.<\/p>\n<p>\u00c7oklu kullan\u0131m sorununa ek olarak; <strong>t\u00fcm g\u00f6r\u00fc\u015fmelerin tek bir personelin telefonunda durmas\u0131<\/strong>, <strong>raporlanamamas\u0131<\/strong> gibi ek sorunlar da WhatsApp Business API&#8217;ye ge\u00e7menizi zorunlu k\u0131lacakt\u0131r. WhatsApp Business API sayesinde m\u00fc\u015fterileriniz ile yapaca\u011f\u0131n\u0131z t\u00fcm WhatsApp g\u00f6r\u00fc\u015fmeleri \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n telefonunda de\u011fil <strong>bulutta, g\u00fcvenli bir \u015fekilde saklan\u0131r<\/strong> ve <strong>t\u00fcm g\u00f6r\u00fc\u015fmeler raporlan\u0131r<\/strong>. Infoset gibi bir m\u00fc\u015fteri servis sistemiyle WhatsApp g\u00f6r\u00fc\u015fmelerinizi ak\u0131ll\u0131 olarak gruplayabilir, chatbotlar (sohbet robotlar\u0131) ile y\u00f6netebilir, ya da en uygun ekip \u00fcyesine otomatik aktar\u0131m sa\u011flayabilirsiniz.<\/p>\n<h2>WhatsApp Business \u00c7oklu Kullan\u0131c\u0131 Deste\u011fi<\/h2>\n<p>WhatsApp Business \u00e7oklu kullan\u0131c\u0131 deste\u011fi i\u00e7in en h\u0131zl\u0131 ve kolay \u00e7\u00f6z\u00fcm, <strong>Infoset<\/strong> gibi bir omnichannel m\u00fc\u015fteri ve sat\u0131\u015f deste\u011fi sa\u011flayan bir platformu kullanmak olacakt\u0131r. Infoset&#8217;le t\u00fcm destek kanallar\u0131n\u0131z\u0131 (e-posta, telefon, canl\u0131 destek, WhatsApp, sosyal medya) tek bir platformdan kolayca y\u00f6netebilirsiniz. Infoset&#8217;le m\u00fc\u015fterilerinizin s\u0131k sordu\u011fu sorular i\u00e7in kay\u0131tl\u0131 yan\u0131tlar olu\u015fturabilir ve destek s\u00fcrecinizi h\u0131zlandabilir, gelen mesajlar\u0131 destek talepleri (ticket) ve sat\u0131\u015f f\u0131rsatlar\u0131na \u00e7evirebilir ve t\u00fcm destek ve sat\u0131\u015f operasyonunuzu tek bir platformdan y\u00f6netebilirsiniz.<\/p>\n<p>Infoset, m\u00fc\u015fterilerinize yeni ileti\u015fim olanaklar\u0131 alan\u0131 a\u00e7an WhatsApp Business API&#8217;ye eri\u015fmenizi sa\u011flar. Birden fazla destek personeli, ayn\u0131 anda bilgisayar veya mobil cihazlar kullanarak ayn\u0131 WhatsApp Business hesab\u0131n\u0131 Infoset arac\u0131l\u0131\u011f\u0131yla kullan\u0131r. Siz de m\u00fc\u015fteri ve sat\u0131\u015f deste\u011finde farkl\u0131 kanallar kullanarak i\u015finizi b\u00fcy\u00fctmek ve m\u00fc\u015fteri memnuniyetini en iyi seviyeye ta\u015f\u0131mak i\u00e7in <a href=\"https:\/\/infoset.app\/tr\/signup?plan_id=14&amp;?utm_source=infoset&amp;utm_medium=blog&amp;utm_campaign=whatsapp-business-coklu-kullanim\" target=\"_blank\" rel=\"noopener\">Infoset&#8217;i 14 g\u00fcn boyunca \u00fccretsiz deneyin.<\/a><\/p>\n<p><a href=\"\/tr\/signup?plan_id=14&amp;?utm_source=infoset&amp;utm_medium=blog&amp;utm_campaign=whatsapp-business-coklu-kullanim\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener\"><img src=\"https:\/\/cdn.infoset.app\/blog\/cta-tr.png\" style=\"width: 100%; height: auto; border-radius: 20px;\" class=\"no-zoom\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fterileriniz ve lead&#8217;leriniz sizinle ileti\u015fim kurarken kendileri i\u00e7in en kolay yolu tercih ediyor. Ekibinizin WhatsApp Business hesab\u0131n\u0131z\u0131 ortak olarak nas\u0131l kullanabilece\u011finizi \u00f6\u011frenin.<\/p>\n","protected":false},"author":1,"featured_media":189,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[401,403,405,407,409],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0130\u015fletmenizi WhatsApp Business \u0130le B\u00fcy\u00fct\u00fcn - Infoset<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fterileriniz size ula\u015f\u0131rken kendileri i\u00e7in en kolay yolu tercih eder. 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