{"id":1142,"date":"2022-02-01T19:00:00","date_gmt":"2022-02-01T16:00:00","guid":{"rendered":"https:\/\/infoset.app\/blog\/?p=1142"},"modified":"2022-02-01T16:25:36","modified_gmt":"2022-02-01T13:25:36","slug":"canli-destek-sisteminin-e-ticaret-siteleri-faydasi","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/canli-destek-sisteminin-e-ticaret-siteleri-faydasi\/","title":{"rendered":"Canl\u0131 Destek Sisteminin e-Ticaret Siteleri i\u00e7in 4 Faydas\u0131"},"content":{"rendered":"\n<p>\u0130\u015fletmelerin uzun vadede ba\u015far\u0131ya ula\u015fabilmeleri i\u00e7in kaliteli bir m\u00fc\u015fteri hizmeti sunmalar\u0131 \u015fartt\u0131r. e-Ticaret sitelerinde bu m\u00fc\u015fteri hizmetlerini sunman\u0131n yollar\u0131ndan biri de canl\u0131 destek sistemlerinden faydalanmakt\u0131r. Peki, canl\u0131 destek sistemleri nedir? e-Ticaret sitelerine ne gibi faydalar sa\u011flar?<\/p>\n\n\n\n<h2><strong>Canl\u0131 Destek Sistemleri Hakk\u0131nda<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/infoset.app\/blog\/tr\/canli-destek-sistemi-nedir\/#:~:text=Canl%C4%B1%20destek%20sistemi%2C%20m%C3%BC%C5%9Fterilerinize%20an%C4%B1nda,anl%C4%B1k%20mesajla%C5%9Fma%20arac%C4%B1%20olarak%20%C3%A7al%C4%B1%C5%9F%C4%B1r.&amp;text=%C3%87%C3%BCnk%C3%BC%20m%C3%BC%C5%9Fteri%2C%20hizmetleriniz%20veya%20%C3%BCr%C3%BCnleriniz,i%C3%A7in%20en%20etkili%20kanallardan%20biridir.\" target=\"_blank\" rel=\"noreferrer noopener\">Canl\u0131 destek sistemi<\/a>, m\u00fc\u015fterilere ger\u00e7ek zamanl\u0131 ileti\u015fim imkan\u0131 ile an\u0131nda destek ve bilgi sa\u011flama imkan\u0131 sunan bir hizmettir. Anl\u0131k mesajla\u015fma arac\u0131 olarak \u00e7al\u0131\u015fan canl\u0131 destek sistemleri, web sitelerinin d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131 art\u0131r\u0131r ve m\u00fc\u015fteri sorgular\u0131n\u0131 h\u0131zl\u0131 ve kolay bir \u015fekilde yan\u0131tlar.<\/p>\n\n\n\n<h2><strong>Canl\u0131 Destek Sistemlerinin E-Ticaret Sitelerine Faydalar\u0131 Nelerdir?<\/strong><\/h2>\n\n\n\n<p>M\u00fc\u015fteri memnuniyeti i\u00e7in olduk\u00e7a \u00f6nemli olan canl\u0131 destek sistemlerinin e- Ticaret sistemleri i\u00e7in faydalar\u0131 \u015funlard\u0131r:&nbsp;<\/p>\n\n\n\n<h3><strong>1) Ziyaret S\u00fcresini Art\u0131r\u0131r<\/strong><\/h3>\n\n\n\n<p>Sitelerin ziyaret s\u00fcreleri, \u201c\u00e7\u0131k\u0131\u015f oran\u0131\u201d ile ters orant\u0131l\u0131d\u0131r. \u00c7\u0131k\u0131\u015f oran\u0131 ise sitelerin trafi\u011finin kalitesini temsil eden bir \u00f6l\u00e7\u00fcmd\u00fcr. Y\u00fcksek bir \u00e7\u0131k\u0131\u015f oran\u0131 sitelerin arama motorlar\u0131ndaki s\u0131ralamas\u0131n\u0131n yan\u0131nda sat\u0131\u015flar\u0131 da etkiler. Y\u00fcksek \u00e7\u0131k\u0131\u015f oranlar\u0131n\u0131 d\u00fc\u015f\u00fcr\u00fcp sitelerde ge\u00e7irilen vaktin art\u0131r\u0131lmas\u0131 i\u00e7in en etkili \u00e7\u00f6z\u00fcm canl\u0131 destek sistemlerinin bu sitelere entegrasyonunun sa\u011flanmas\u0131d\u0131r.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-1024x683.jpg\" alt=\"canl\u0131 destek, e-ticaret siteleri\" class=\"wp-image-1113\" width=\"500\" height=\"333\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-1536x1024.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM.jpg 1563w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-770x515@2x.jpg 1540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/01\/managing-sales-chanes-with-CRM-370x245@2x.jpg 740w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n\n<p>Site ziyaretleri esnas\u0131nda proaktif destek sistemleri taraf\u0131ndan \u201cSize nas\u0131l yard\u0131mc\u0131 olabilirim?\u201d gibi mesajlarla kar\u015f\u0131lanan m\u00fc\u015fteriler, \u00fcr\u00fcnler hakk\u0131nda daha fazla bilgi almaya ve sitede daha uzun s\u00fcre boyunca kalmaya te\u015fvik edilir. Bu ba\u011flamda Vital taraf\u0131ndan yap\u0131lan <a href=\"https:\/\/vtldesign.com\/digital-marketing\/live-chat-lead-generation\/\" target=\"_blank\" rel=\"noreferrer noopener\">ara\u015ft\u0131rmalarda<\/a>; proaktif olarak sohbete davet edilen <strong>m\u00fc\u015fterilerin %94&#8217;\u00fcn\u00fcn<\/strong> deneyimlerinden memnun kald\u0131\u011f\u0131 belirlenmi\u015ftir.<\/p>\n\n\n\n<h3><strong>2) Sad\u0131k M\u00fc\u015fteriler Kazand\u0131r\u0131r&nbsp;<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteriler temelde en etkili \u00e7\u00f6z\u00fcmlere m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcre i\u00e7erisinde ula\u015fmak ister. Yeni m\u00fc\u015fterilere ula\u015f\u0131p bu m\u00fc\u015fterilerin sadakatini kazanman\u0131n en iyi yolu da beklentilerine kar\u015f\u0131l\u0131k vermektir. e-Ticaret sitelerine entegre edilen canl\u0131 destek sistemleri ile kullan\u0131c\u0131lara 7\/24 rehberlik edilebilir ve ki\u015fiselle\u015ftirilmi\u015f mesajlar ile etkili bir destek sa\u011flanabilir.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.epsilon.com\/us\/about-us\/pressroom\/new-epsilon-research-indicates-80-of-consumers-are-more-likely-to-make-a-purchase-when-brands-offer-personalized-experiences\" target=\"_blank\" rel=\"noreferrer noopener\">Ara\u015ft\u0131rmalara g\u00f6re;<\/a><strong> <\/strong>t\u00fcketicilerin <strong>%80&#8217;inin,<\/strong> ki\u015fiselle\u015ftirilmi\u015f bir destek deneyimi sunan i\u015fletmelerle i\u015f yapmaya daha yatk\u0131n oldu\u011fu da tespit edilmi\u015ftir. Canl\u0131 destek sistemleri beklentilerin kar\u015f\u0131lanmas\u0131n\u0131 sa\u011flayarak m\u00fc\u015fterilerin sadakatlerinin kazan\u0131lmas\u0131na yard\u0131mc\u0131 olur.<\/p>\n\n\n\n<h3><strong>3) Marka \u0130leti\u015fimini ve Sat\u0131\u015flar\u0131 Art\u0131r\u0131r<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-1024x683.jpg\" alt=\"e-ticaret siteleri\" class=\"wp-image-1139\" width=\"509\" height=\"339\" srcset=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-1024x683.jpg 1024w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-300x200.jpg 300w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-1536x1025.jpg 1536w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-270x180.jpg 270w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-770x515.jpg 770w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-370x245.jpg 370w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites.jpg 1547w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-300x200@2x.jpg 600w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-270x180@2x.jpg 540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-770x515@2x.jpg 1540w, https:\/\/infoset.app\/blog\/wp-content\/uploads\/2022\/02\/e-commerce-websites-370x245@2x.jpg 740w\" sizes=\"(max-width: 509px) 100vw, 509px\" \/><\/figure><\/div>\n\n\n\n<p>Canl\u0131 destek sistemlerinin sitelerde ziyaret\u00e7iler ile ileti\u015fime ge\u00e7i\u015f bi\u00e7imi, m\u00fc\u015fterilerin sat\u0131n alma kararlar\u0131 \u00fczerinde b\u00fcy\u00fck etki yarat\u0131r. Bu sebeple ileti\u015fim tarz\u0131, marka de\u011ferlerini yans\u0131tarak m\u00fc\u015fteriye ki\u015fisel bir deneyim sunmay\u0131 hedefler nitelikte olmal\u0131d\u0131r. Invesp\u2019in ara\u015ft\u0131rmalar\u0131na g\u00f6re canl\u0131 sohbet kullanan m\u00fc\u015fteriler, kullanmayanlara g\u00f6re sat\u0131n alma ba\u015f\u0131na<strong> %60&#8217;a kadar daha fazla harcama yapar<\/strong>. Bu sayede markalar\u0131n m\u00fc\u015fterileriyle olan etkile\u015fimleri ve sat\u0131\u015f oranlar\u0131 art\u0131r\u0131lm\u0131\u015f olunur.<\/p>\n\n\n\n<h3><strong>4) M\u00fc\u015fterileri Yak\u0131ndan Tan\u0131ma \u0130mkan\u0131 Sunar<\/strong><\/h3>\n\n\n\n<p>e-Ticaret sitelerinde kullan\u0131lan canl\u0131 destek sistemleri ile hedef kitledeki t\u00fcketicilerden elde edilen ger\u00e7ek zamanl\u0131 veriler depolanabilir, analiz edilebilir ve bu kitleye g\u00f6re yeni stratejiler olu\u015fturulabilir. Hangi \u00fcr\u00fcnlerin m\u00fc\u015fterilerce daha \u00e7ok sorguland\u0131\u011f\u0131, hangi \u00fcr\u00fcnler i\u00e7in canl\u0131 deste\u011fe daha \u00e7ok ihtiya\u00e7 duyuldu\u011fu gibi veriler kullan\u0131c\u0131lar\u0131n site \u00fczerindeki hareketlerine g\u00f6re toplan\u0131r. Ayn\u0131 zamanda, canl\u0131 destek sistemleri sayesinde uzun ve zaman al\u0131c\u0131 anketlere gerek duymadan m\u00fc\u015fterilerden geri bildirimler al\u0131nabilir ve incelenebilir.<\/p>\n\n\n\n<h2><strong>Canl\u0131 Destek Sistemlerinin Adresi: Infoset<\/strong><\/h2>\n\n\n\n<p>Canl\u0131 destek sistemleri e-Ticaret sitelerinde m\u00fc\u015fteri memnuniyetini sa\u011flayabilmek i\u00e7in olduk\u00e7a \u00f6nemlidir. Ancak kimi zaman i\u015fletmeler destek s\u00fcre\u00e7lerini bu kanal arac\u0131l\u0131\u011f\u0131 ile y\u00fcr\u00fctmekte sorun ya\u015fayabilir. Infoset ile bu zorlay\u0131c\u0131 s\u00fcreci otomatize ederek zamandan ve maliyetten tasarruf sa\u011flayabilirsiniz. Sohbet izleme, y\u00f6nlendirme ve derecelendirme ile destek s\u00fcrecini ba\u015ftan sona y\u00f6netebilir, proaktif sohbet \u00f6zelli\u011fi ile m\u00fc\u015fterilerinize ilk ad\u0131m\u0131 atabilirsiniz. Omnichannel m\u00fc\u015fteri servis sistemi ile t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platform \u00fczerinden y\u00f6netebilir, t\u00fcm s\u00fcre\u00e7lerinizi otomatize edebilirsiniz. M\u00fc\u015fteri deneyiminizi bir sonraki seviyeye ta\u015f\u0131mak ve sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131rmak i\u00e7in Infoset&#8217;i hemen bug\u00fcn <a href=\"https:\/\/infoset.app\/blog\/tr\/\" target=\"_blank\" rel=\"noreferrer noopener\">kullanmaya ba\u015flay\u0131n!<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/infoset.app\/tr\/signup?utm_source=blog\" target=\"_blank\" rel=\"noopener\"><img width=\"1440\" height=\"520\" src=\"https:\/\/infoset.app\/blog\/wp-content\/uploads\/2021\/09\/blogCta_tr-1.png\" alt=\"\" class=\"wp-image-350\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Bu yaz\u0131m\u0131zda sizlere canl\u0131 destek sistemlerinden ve bu sistemlerin e-Ticaret siteleri i\u00e7in faydalar\u0131ndan bahsedece\u011fiz.<\/p>\n","protected":false},"author":2,"featured_media":1140,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[35],"tags":[387,507,493,483],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Canl\u0131 Destek Sisteminin e-Ticaret Siteleri i\u00e7in 4 Faydas\u0131 - Infoset<\/title>\n<meta name=\"description\" content=\"Canl\u0131 destek sistemleri nedir? 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