{"id":105,"date":"2021-03-25T00:00:00","date_gmt":"2021-03-24T21:00:00","guid":{"rendered":"http:\/\/localhost:8080\/?p=105"},"modified":"2021-09-12T18:02:41","modified_gmt":"2021-09-12T15:02:41","slug":"yardim-masasi-yazilimi-nedir","status":"publish","type":"post","link":"https:\/\/infoset.app\/blog\/tr\/yardim-masasi-yazilimi-nedir\/","title":{"rendered":"Yard\u0131m Masas\u0131 Yaz\u0131l\u0131m\u0131 Nedir?"},"content":{"rendered":"<p>Modern yard\u0131m masalar\u0131n\u0131n, son kullan\u0131c\u0131y\u0131 ve i\u015f s\u00fcrecini etkileyen sorunlara h\u0131zl\u0131 ve do\u011fru bir \u015fekilde yan\u0131t vermesi gerekir. Buradan t\u00fcm \u00e7\u00f6z\u00fclmemi\u015f sorunlar veya olaylar takip edilir.<\/p>\n<p>Modern organizasyonlar\u0131n karma\u015f\u0131kl\u0131\u011f\u0131 ve s\u00fcrekli maliyet tasarrufu yapma ihtiyac\u0131, destek personelini ve BT hizmet y\u00f6netimi (ITSM) s\u00fcre\u00e7lerini desteklemek i\u00e7in uygun bir yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131 kullanmay\u0131 zorunlu k\u0131lm\u0131\u015ft\u0131r. <strong>Yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131<\/strong>; self servis portallar\u0131, bilgi tabanlar\u0131 gibi verimlilik ve m\u00fc\u015fteri deneyimini iyile\u015ftirme \u00f6zelliklerinin yan\u0131 s\u0131ra i\u015f ak\u0131\u015f\u0131 ve otomasyon ile olay y\u00f6netimi ve talep y\u00f6netimini destekler.<\/p>\n<p>\u0130yi bir <strong>yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131<\/strong>, yard\u0131m masas\u0131 temsilcilerine olayla veya \u015fikayetle ilgili \u00e7e\u015fitli ba\u011flant\u0131lar\u0131 otomatik olarak \u00f6nerir, ayn\u0131 sorun veya gereksinimle ilgili birden fazla aramay\u0131 ve e-postay\u0131 kaydeder, birbiriyle ili\u015fkilendirilir ve mevcutta ilgilenen ayn\u0131 ki\u015fiye veya ekibe iletir.<\/p>\n<p>Yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131, \u00f6nceliklendirme, kategorizasyon, otomatik y\u00f6nlendirme, hizmet seviyesi y\u00f6netimi ve y\u00fckseltme yetenekleri arac\u0131l\u0131\u011f\u0131yla bir\u00e7ok i\u015flevi kolayla\u015ft\u0131r\u0131r.<\/p>\n<h2>Yard\u0131m Masas\u0131 Yaz\u0131l\u0131m\u0131n\u0131n Kullan\u0131m\u0131n\u0131n Avantajlar\u0131<\/h2>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2021-03-19\/yardim-masasi-1.jpg\" alt=\"yardim-masasi-2\"><\/p>\n<ul>\n<li>T\u00fcm olaylar\u0131n, taleplerin, \u015fikayetlerin ve di\u011fer son kullan\u0131c\u0131 sorunlar\u0131n\u0131n ilgili ayr\u0131nt\u0131lar\u0131n\u0131 yakalar ve kaydeder.<\/li>\n<li>Sorunlar\u0131 uygun <strong>yard\u0131m masas\u0131<\/strong> temsilcilerine veya do\u011frudan ikinci veya \u00fc\u00e7\u00fcnc\u00fc hat destek personeline y\u00f6nlendirir. <strong>Yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131<\/strong> ayn\u0131 zamanda farkl\u0131 yard\u0131m masas\u0131 temsilcileri ve \u00e7\u00f6z\u00fcm gruplar\u0131 aras\u0131ndaki \u00e7a\u011fr\u0131lar\u0131n aktar\u0131m\u0131n\u0131 da y\u00f6netir.<\/li>\n<li>Yard\u0131m masas\u0131, i\u015f y\u00fckleri, ekip ve bireysel performans, hizmet seviyesi ba\u015far\u0131s\u0131 ve son kullan\u0131c\u0131 m\u00fc\u015fteri memnuniyeti ve geri bildirimlerini takip etmeniz i\u00e7in g\u00f6r\u00fcn\u00fcrl\u00fck sa\u011flar.<\/li>\n<li><strong>Yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131n\u0131n<\/strong> bilgi taban\u0131 ve bilgi y\u00f6netimi \u00f6zellikleriyle son kullan\u0131c\u0131lara self-servis destek imkan\u0131 sunar, \u015firketinizin destek y\u00fck\u00fcn\u00fc hafifletir.<\/li>\n<li><strong>Yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131n\u0131n<\/strong> par\u00e7as\u0131 olan <strong>Yap\u0131land\u0131rma Y\u00f6netimi Veritaban\u0131<\/strong> (CMDB) ile aray\u00fcz olu\u015fturularak, yard\u0131m masas\u0131 personeli, ald\u0131klar\u0131 yeni aramalarla ilgili bilgilerden an\u0131nda haberdar edilebilir. Arayan ki\u015fi, konumu, mevcut donan\u0131m ve yaz\u0131l\u0131mlar\u0131 ve hatta nitelikleri ve teknik beceri seviyeleri hakk\u0131ndaki bilgiler, yard\u0131m masas\u0131 temsilcilerinin aramalarla h\u0131zl\u0131 ve etkili bir \u015fekilde ilgilenmesine yard\u0131mc\u0131 olur.<\/li>\n<li>Bilgi y\u00f6netimi, yard\u0131m masas\u0131 personeline ve otomatik sistemlere \u00f6nemli bilgiler sa\u011flar ve do\u011fru zamanda do\u011fru bilgiye sahip olunmas\u0131 ile do\u011fru karar\u0131n h\u0131zl\u0131 bir \u015fekilde al\u0131nma \u015fans\u0131n\u0131 art\u0131r\u0131r. Bilgi y\u00f6netimi yeteneklerine sahip <strong>yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131<\/strong>, do\u011frudan sorunlar\u0131n daha h\u0131zl\u0131 \u00e7\u00f6z\u00fclmesi ve taleplerin daha erken kar\u015f\u0131lanmas\u0131na yard\u0131mc\u0131 olur.<\/li>\n<li><strong>Yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131<\/strong>, son kullan\u0131c\u0131lar i\u00e7in m\u00fc\u015fteri deneyimini ve destek ekibinizin verimlili\u011fini art\u0131rarak, potansiyel olarak maliyetleri d\u00fc\u015f\u00fcr\u00fcr ve olaylar\u0131n i\u015f operasyonlar\u0131 \u00fczerindeki olumsuz etkisini en aza indirir.<\/li>\n<\/ul>\n<p><img src=\"https:\/\/cdn.infoset.app\/blog\/2021-03-19\/yardim-masasi-3.jpg\" alt=\"yardim-masasi-3\"><\/p>\n<p>Geli\u015fen teknoloji ile beraber tahmin edilece\u011fi \u00fczere yard\u0131m masas\u0131 yaz\u0131l\u0131mlar\u0131 da olduk\u00e7a geli\u015fti. <strong>Yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131<\/strong>, talep alma ve taleplerin kaydedilmesi ve izlenmesi konusunda yard\u0131m masas\u0131 personellerini desteklerken, ayn\u0131 zamanda talepleri \u00f6nceden belirlenmi\u015f kurallara g\u00f6re kategorize etmeye ve ekibinizin \u00fczerindeki y\u00fck\u00fc hafifletmeye olanak tan\u0131r.<\/p>\n<p>Modern organizasyon yap\u0131s\u0131nda, operasyonlar her y\u00f6nden yaz\u0131l\u0131mlar taraf\u0131ndan desteklenmektedir, yard\u0131m masas\u0131 yaz\u0131l\u0131mlar\u0131 da modern organizasyon yap\u0131lar\u0131nda s\u0131kl\u0131kla kullan\u0131lmaktad\u0131r. Siz de etkili bir yard\u0131m masas\u0131 yaz\u0131l\u0131m\u0131 ar\u0131yorsan\u0131z ya da mevcut destek sisteminizi omnichannel bir m\u00fc\u015fteri servis sistemine ta\u015f\u0131mak istiyorsan\u0131z <a href=\"https:\/\/infoset.app\/tr\/signup?plan_id=14&amp;?utm_source=infoset&amp;utm_medium=blog&amp;utm_campaign=yardim-masasi-yazilimi-nedir\" target=\"_blank\" rel=\"noopener\">Infoset&#8217;i 14 g\u00fcn boyunca \u00fccretsiz deneyebilirsiniz<\/a>. Infoset ile \u00e7a\u011fr\u0131 merkezi, sosyal medya, e-posta, canl\u0131 destek, chatbot gibi t\u00fcm destek ve sat\u0131\u015f kanallar\u0131n\u0131z\u0131 tek bir platformdan kolayl\u0131kla y\u00f6netebilir, m\u00fc\u015fterilerinize harika bir deneyim sunabilirsiniz.<\/p>\n<p><a href=\"\/tr\/signup?plan_id=14&amp;?utm_source=infoset&amp;utm_medium=blog&amp;utm_campaign=yardim-masasi-yazilimi-nedir\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener\"><img src=\"https:\/\/cdn.infoset.app\/blog\/cta-tr.png\" style=\"width: 100%; height: auto; border-radius: 20px;\" class=\"no-zoom\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yard\u0131m masas\u0131 yaz\u0131l\u0131mlar\u0131 ve bu yaz\u0131l\u0131mlar\u0131n yard\u0131m masas\u0131 personelinizin verimlili\u011fine olan faydalar\u0131 hakk\u0131ndaki yaz\u0131m\u0131z\u0131 okuyun.<\/p>\n","protected":false},"author":1,"featured_media":223,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[385],"tags":[475,479,483,485,490,494,499],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yard\u0131m Masas\u0131 Yaz\u0131l\u0131m\u0131 Nedir? 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